storage system owner's guide

25
When to contact customer support
If your system is not operating properly or has shut down
unexpectedly, contact Enphase Customer Support for
guidance at enphase.com/go/contact-support
Your support agent will ask for details on the status LEDs
in your system. Be prepared to provide information about
the Encharge storage system LED indicators and the IQ
Combiner (Envoy) LED indicators.
You can check and record the color of all the LEDs on the
front of the Encharge batteries using the following table. If
the Encharge lights are solid or pulsing green or blue, the
batteries are operating.
Encharge LED State
During installation and comissioning
FLASHING BLUE
After booting up, when Encharge has
paired with an IQ Envoy and is awaiting
three-way handshake to conrm that it is
an Enphase device
RAPIDLY FLASHING YELLOW
Starting up / Establishing communications
RED FLASHES IN SEQUENCES OF 2
Error
SOLID YELLOW
Not operating due to high temperature
SOLID BLUE OR GREEN
Idle. Color transitions from blue to green as
state of charge increases. You can check
Enlighten for charge status
SLOWLY FLASHING BLUE
Discharging
SLOWLY FLASHING GREEN
Charging
SLOWLY FLASHING YELLOW
Sleep mode activated
OFF
Not operating
FLASHING GREEN
After passing the three-way handshake
with the IQ Envoy
During normal operation