Installation guide

Getting Help
xvi About This Guide
Getting Help
Foradditionalsupportrelatedtotheproductorthisdocument,contact
Enterasys Networksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,if
youhavereturnedthedevicebefore,orifthisa
recurringproblem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/services/support/
Phone [phone] (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail [e-mail]
To expedite your message, type [C-SERIES] in the subject line.
To send comments concerning this document to the Technical Publications Department:
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