Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
5
SP Series Info Central
Locating the problem
When you think the printer is not working correctly, use the following procedure to locate the source of the
problem.
The printer, printer driver, and card creation application work together to produce cards. If the system is not
working as you expect and does not display messages, follow these steps to isolate the source of the
problem before contacting your service provider.
1 Make a printer test card, following the steps in Making Test Cards.
– If the printer does not make a test card, make sure the printer is connected to a functioning power
source. (Remove the printer power cord from the output and connect another device such as a light
to the same outlet, to verify that the power source functions correctly.)
– If the power source works but you cannot create a printer test card, the printer is likely not working
properly.
2 Print a sample card from the Printer Toolbox. As an alternative, you can print a Windows test page,
following the steps in Windows test page.
– If the sample card or Windows test page does not print, but the printer test card prints, the printer
driver or the PC are not set or operating properly, or there is a communication problem. See
Communication problems.
3 Make sure the printer is the selected printer in the card creation application.
4 Use the card creation application to print a card.
– If the card creation application does not print the card as expected, but the test card and sample
card print, the card creation application is likely not set or operating properly.