Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
2
SP Series Info Central
Answer questions you have about using the printer
What is “SmartDriver”?
The SmartDriver™ is the printer driver for several Datacard desktop printers, including SP35, SP55,
Select™ and Magna™ Platinum™ Series, Select and Magna Class printers with Advanced Imaging
Technology, and the ImageCard IV printer. Older printers, such as the Express Class, use a similar driver
that supports only that type of printer.
The SmartDriver provides bi-directional communication. Bi-directional means that the driver both sends
and receives data. The driver sends card data, queries, and commands to the printer. The driver receives
data such as status and error notices from the printer.
As part of bi-directional communication, the driver identifies the type of printer attached (when the printer is
powered on and ready). The driver changes the settings displayed or the settings available to match the
features of the printer.
How do I obtain Technical Support?
Most customers purchase their Datacard printer from a distributor or value-added reseller. Your dealer or
value-added reseller should tell you who to contact for technical support. If that information is not available,
contact Datacard.
Contact the Datacard Customer Care Center at 1.800.328.3996 for service in the United States and
Canada. For worldwide service, call the Datacard Customer Care Center directly at 952.988.2316. Make
sure you have the serial number, located on the inside of the printer, when you call.
The Datacard Web site, at www.datacard.com, also provides several resources:
• The Support and Service area of the Web site provides a FAQs (Frequently Asked Questions) area
where you can search for information about a problem you experience. You also can submit
suggestions for topics to address.
• The Support and Service area provides contact information for service providers outside of the United
States.
• The Support and Service area provides Phone Support Information. This area provides the telephone
numbers above and additional information.
• The Support area provides information about services that are available, including training.
• The Downloads area provides access to the latest printer drivers, printer firmware, and user
information. It also provides online brochures, white papers, and other resources to enhance your
understanding.