Installation Guide

3
SP Series Info Central
Locating the problem
When you think the printer is not working correctly, use the following procedure to locate the source of the problem.
The printer, printer driver, and card creation application work together to produce cards. If the system is not
working as you expect and does not display messages, follow these steps to isolate the source of the problem
before contacting your service provider.
1 Make a printer test card, following the steps in "Making a printer test card".
— If the printer does not make a test card, make sure the printer is connected to a functioning power source.
— Remove the printer power cord from the outlet and connect another device such as a light to the same
outlet, to verify that the power source functions correctly.
— If the power source works but you cannot create a printer test card, the printer is likely not working properly.
2 Print a sample card from the Printer Toolbox. See Printing sample cards for the steps to follow.
— If the sample card does not print, but the printer test card prints, the printer driver or the PC are not set or
operating properly, or there is a communication problem. See "Communication problems".
3 Make sure the printer is the selected printer in the ID software
4 Use the card creation application to print a card.
— If the card creation application does not print the card as expected, but the test card and sample card print,
the card creation application is likely not set or operating properly.