Installation Guide

8
SP Series Info Central: Troubleshooting
Part of the printed card is not
the expected color.
The ribbon might have been
moved while the printer power
was off.
The transparent wheel on the
print ribbon cartridge might be
dirty.
The transparent wheel on the
print ribbon cartridge might be
damaged or out of position.
The next card will print correctly.
If this happens frequently,
change the Ribbon Initialization
setting. See Card Design
Checklist for more information.
Clean the wheel using the
cleaning pen.
If another print ribbon cartridge is
available, see if it fixes the
problem. Obtain a new cartridge.
If the problem persists, contact
your service provider.
One color panel is not aligned
correctly with other panels.
Cards might be slipping in the
card track.
Two cards might have been
picked.
The Leading Edge setting might
be too close to the edge (a value
close to 0).
The card might be shorter or
longer than specifications, or the
card registration might be
incorrect.
Run a cleaning card and then
change the cleaning sleeve.
Clean the printer rollers.
Fan cards before loading them.
Change the Leading Edge (edge-
to-edge) setting.
Change card settings with the
guidance of your service
provider.
If the problem persists, contact
your service provider.
Printed images (photos) look
faded.
The image capture system needs
adjustment.
Color settings might not be
optimal for the card design.
See the information for the image
capture system.
Change color settings.
What you see Possible causes Solutions