Installation Guide

12
SP Series Info Central: Troubleshooting
A pattern is visible on the
printed card when printing a
smart card.
You are printing on an RF
(contactless) card and the card
surface is uneven where the
antenna and chip are located.
(This problem can also occur on
the back side of a contacted
smart card chip.)
Change the card design to avoid
placing a photo or other
important feature over smart card
components. See the card
manufacturer's web site for
details.
Avoid solid-color and half-tone
backgrounds, which can highlight
the location of components.
If most cards are defective,
exchange this card stock for new
card stock.
The printed card shows small
unprinted spots.
Unprinted cards include
scratches or embedded particles,
the card surface is uneven, or the
card edge has burrs.
The rollers might be dirty.
Cards might have dirt or debris
on them.
If the problem occurs frequently,
obtain and use a different supply
of cards.
Run a cleaning card and then
change the cleaning sleeve.
Clean the printer rollers.
Run a cleaning card and then
change the cleaning sleeve.
Clean the printer rollers.
The printed card shows wavy
lines along the length of the
card (woodgrain pattern or
rainbows).
The print ribbon is not loaded
correctly.
Cards might not meet
specifications.
The printhead might not be
aligned correctly.
Load the print ribbon again.
Make sure the cartridge is firmly
seated.
Obtain and use a different supply
of cards.
Contact your service provider.
What you see Possible causes Solutions