User Guide
Table Of Contents
- Information resources for the SP75 Printer
- About the printer
- Loading cards
- Loading print ribbon
- Loading laminator supply material
- Status light
- Check the PC connection
- Power on the printer
- The LCD panel
- Opening Properties or Printing Preferences
- Open the Printer Toolbox
- Cleaning the printer
- Getting the most out of your printer
- Printer supplies
- Printer Installation
- Printer LCD settings
- View status settings
- Change settings
- Run diagnostics commands
- Troubleshooting
- Site requirements
- Printer messages
- DM-00760 Duplex Error
- DM-00762 Duplex Jam
- DM-00767 Duplex Jam
- DM-00768 Lower Duplex Jam
- DM-00769 Lower Duplex Error
- DM-00770 Lower Duplex Jam
- IS-01206 No Card Picked
- SY-01305 Data Error
- SY-01306 Data Error
- SY-01310 Flash Error
- SY-01314 Flash Error
- SY-01317 Memory Error
- SY-01325 Data Error
- SY-01327 Data Error
- SY-01331 Comm Error
- SY-01332 Hardware Error
- MS-01401, MS-01402, MS-01403 Mag Stripe Data
- MS-01404, MS-01405, MS-01406 Mag Stripe Error
- MS-01407, MS-01408, or MS-01409 Mag Stripe Error
- MS-01410 Mag Stripe Error
- MS-01413 Mag Stripe Error
- MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card Jam
- MS-01424 Mag Stripe Error
- MS-01425 Mag Stripe Error
- MS-01426 EEPROM Error
- MS-01427 Mag Stripe Error
- MS-01429 Mag Stripe Data
- MS-01430 Mag Stripe Error
- MS-01431 EEPROM Error
- MS-01435 No Mag Stripe
- OP-01604, OP-01654 L1 or L2 Heater Error
- OP-01611, OP-01661 Roller Error
- OP-01612, OP-01662 Card Jam
- OP-01613, OP-01663 L1 or L2 Supply Error
- OP-01614, OP-01664 Supply Break
- OP-01615, OP1665 L1 or L2 Supply Out
- OP-01616 Lam EEPROM Error
- OP-01619 Comm Error
- OP-01620 Wait for Temp
- OP-01621, OP-01671 Supply Low
- OP-01622, OP-01672 Supply Error
- OP-01623 Lam Hardware Error
- OP-01624, OP-01674 Card Jam
- OP-01651 No L2 Laminator
- PR-01703 Printhead Error
- PR-01705, PR-01706 Card Jam
- PR-01710 EEPROM Error
- PR-01715 Cover Open
- PR-01718 Printhead Temp
- PR-01719 Printhead Error
- PR-01720 Ribbon Error
- PR-01721 EEPROM Error
- PR-01723 Hardware Error
- PR-01724 Ribbon Break
- PR-01726 Ribbon Out
- PR-01730 Printhead Error
- PR-01737 Ribbon Low
- PR-01738 Ribbon Error
- SC-01804 No Smart Card
- Legal Notices (FCC)
Page 49
Troubleshooting
What is the problem? Try this:
1 A message appears on the PC or LCD
panel.
• Click the Help button on the message box or find the message in
this guide to see possible causes and the solution for each
cause. See the “Related Topics” to fix the problem.
2 The printed cards do not look the way
that I want them to.
• If you moved the ribbon while the printer was powered off, print
another card. If the problem persists, see SP Series Info
Central for detailed information about solving card appearance
problems.
• If the patch is not centered on the card, make sure the laminator
cartridge is pushed all the way into the printer.
3 Cards jam often. • The brand of cards might be heavily powdered, dirty, or bowed
(curved). Consider buying a different brand of cards or clean the
printer more often to use the cards.
• The printer rollers might be dirty. See "Cleaning the printer" on
page 21 for steps to clean the printer rollers.
4 The ribbon has broken. • Trim the end of the broken ribbon evenly. If ribbon on the take-up
spool is not wound firmly or is uneven, remove it. Tape the end of
the ribbon onto the same take-up spool, making the edges of the
ribbon and spool even.
• If the ribbon breaks repeatedly, settings might not be correct for
the card design and ribbon. See Setup in SP Series Info Central.