User's Manual

Message 102: Card not in position
The card did not reach the position for the next action,
such as printing the card or ejecting the card.
1. 1. Open the printer and remove the ribbon cartridge.
2. Turn the knob to move the card so the printer can
eject it.
3. Replace the ribbon cartridge and close the printer.
Message 103: Printer problem
The printer has a problem that prevents it from completing the card.
2. 1. Press the printer Power button to power it off.
2. Press the printer Power button to power it on
again..
Message 104: Critical problem
Press the printer Power button or click OK to power the
printer off.
Request service.
needed.
Hints & Tips
Check the ribbon to make sure it is
not torn. See
Message 110 to fix the
ribbon if needed.
Remove any debris from the print
area.
Ask the Administrator for assistance if
needed.
Hints & Tips
If the printer works, the problem was
temporary.
If the printer does not work, request
service.
XPS Card Printer Guide
DRAFT
2/22
Datacard Confidential
Page 21
SHORT TERM CONFIDENTIAL