User's Manual

XPS Card Printer Installation and User Guide 102
The printed card has small
unprinted areas.
The rollers are dirty or the
card packaging contains
debris.
Run a cleaning card. See
How to Run a Cleaning Card.
If needed, obtain a different
supply of cards.
Part of the printed image is
discolored.
Cards might have
fingerprints or other dirt
on them.
Handle cards carefully. See
Card Quality Guidelines.
Part of the printed image is
discolored.
A signature panel is
located on the other side
of the card.
Design the card to avoid
printing photos over
signature panel residue.
Part of the printed image is
discolored.
The rollers are dirty or the
card packaging contains
contamination.
Run a cleaning card. See
How to Run a Cleaning Card.
Use cards that meet the
requirements for the
printer. See Cards for
specifications. If needed,
obtain a different supply of
cards.
The printing is too light
Problem Probable Cause Solution
Photos look faded. The image capture system
needs adjustment.
Color settings might not be
optimal.
See information for the
image capture system.
Change color settings. See
How to Adjust Colors for the
steps to follow.
The printing is very light. The ribbon is loaded
incorrectly.
Load the print ribbon
correctly. See Load Print
Ribbon
The printing is very light. The card was previously
printed and has topcoat on
it.
Print only new cards. See
Cards for specifications.
The printing is very light. The printhead is not
installed correctly.
Contact your service
provider for instructions on
installing the printhead
correctly.