User's Manual
Table Of Contents
- Revision Log
- How-Do I… Quick links to Frequently Asked Questions
- Contents
- Message 100: Request not supported
- Message 101: Job could not complete
- Message 102: Card not in position
- Message 103: Printer problem
- Message 104: Critical problem
- Message 105: Magstripe data error
- Message 106: Magstripe data not found
- Message 107: Magstripe read data error
- Message 108: Magstripe read no data
- Message 109: Print ribbon problem
- Message 110: Print ribbon out or missing
- Message 111: Card not picked
- Message 112: Card hopper empty
- Message 113: Close cover to continue
- Message 114: Cover opened during job
- Message 115: Wait for print temperature
- Message 116: Magstripe not available
- Message 117: Reader not available
- Message 118: Print ribbon type problem
- Message 119: Print ribbon not supported
- Message 120: User paused the printer
- Message 121: Print ribbon ID problem
- Message 122: Magnetic stripe format problem
- Message 123: Insert new card then continue
- Message 124: Insert same card then continue
- Message 500: The printer is not available. The card cannot print.
- Message 501: The printer connection was lost. Printing the card is canceled.
- Message 502: The card data is missing or is not usable. The card cannot print.
- Message 503: The magnetic stripe data is missing. The card cannot print.
- Message 505: Bonjour is not installed. Cannot connect to the printer.
- Message 506: A card is currently processing.
- /
- Card Design and Setup
- Printer Driver
- Updates, Upgrades, and More
- Removing a Printer from a Windows PC
- Troubleshooting
- Supplies and Parts
- How-To Topics
- How to Install a Large Output Hopper
- How to Install the 200-Card Input Hopper Option
- How to Adjust the Colors Printed
- How to View Card Counts using the Driver
- How to View Card Counts from the Printer LCD Menu
- How to Change a Card Design
- How to Run a Cleaning Card
- How to Clean the Printhead
- How to Set the Driver Network Port Value
- How to Encode Magnetic Stripe without Printing
- How to Change the LCD Backlight
- How to Get the Printer Network IP Address
- How to Get the Printer USB IP Address
- How to Load Cards
- How to Load Ribbon
- How to Open Printing Preferences
- How to Open the Printer Manager
- How to Open the Printer Properties
- How to Print Driver Sample Cards
- How to Print a Printer Test Card
- How to Print on Both Sides of the Card
- How to Print More Than One Copy of a Card
- How to Rotate the Card
- How to View Printer Status
- How to Find the Printer Serial Number
- How to Set Magnetic Stripe Coercivity
- How to Set the Print Area
- How to Set the Print Resolution
- How to Set Static IP Address Type
- How to Use Print Blocking Escapes
- How to Use Magnetic Stripe Escapes
- How to Use Magnetic Stripe Fonts
- How to View the Driver Version
- How to View Network Information
- Legal Notices
XPS Card Printer Installation and User Guide 91
TROUBLESHOOTING
This section describes:
•
Troubleshooting Tools
•
How to Locate the Problem
•
Installation Problems
•
Card Appearance Problems
•
Magnetic Stripe Problems
•
Driver Communication Problems
•
For Managers Only
Tools for Troubleshooting
The tools for troubleshooting a problem are similar to the supplies and equipment you use to
print cards:
• Cards to print, used at several stages of troubleshooting
• Print ribbon
• Cleaning supplies, especially printer cleaning cards and a cleaning pen
• The XPS Card Printer Driver, if you use it when printing cards
• The Printer Manager, for use by managers with the guidance of your service provider
• Procedures to identify where a problem is occurring
Locate the problem
When you think the printer is not working correctly, use the following procedure to locate the
source of the problem.
The printer, printer driver, and ID software work together to produce cards. If the system is not
working as you expect, follow these steps, in the order listed, to isolate the source of the
problem before contacting your service provider.
1. Check that the power cable is connected and the printer is powered on.
2. Does the printer power on and display "Ready" on the front panel within 1 minute?
If yes, the printer powers on. Continue to step 3.
If the printer powers on but does not display "Ready" the printer is not working
properly; If the printer does not power on, make sure the printer is connected to a
functioning power source.
Remove the printer power cord from the outlet.
Connect another device, such as a light, to the same outlet to verify that the power