User's Manual
Table Of Contents
- Revision Log
 - How-Do I… Quick links to Frequently Asked Questions
 - Contents
 - Message 100: Request not supported
 - Message 101: Job could not complete
 - Message 102: Card not in position
 - Message 103: Printer problem
 - Message 104: Critical problem
 - Message 105: Magstripe data error
 - Message 106: Magstripe data not found
 - Message 107: Magstripe read data error
 - Message 108: Magstripe read no data
 - Message 109: Print ribbon problem
 - Message 110: Print ribbon out or missing
 - Message 111: Card not picked
 - Message 112: Card hopper empty
 - Message 113: Close cover to continue
 - Message 114: Cover opened during job
 - Message 115: Wait for print temperature
 - Message 116: Magstripe not available
 - Message 117: Reader not available
 - Message 118: Print ribbon type problem
 - Message 119: Print ribbon not supported
 - Message 120: User paused the printer
 - Message 121: Print ribbon ID problem
 - Message 122: Magnetic stripe format problem
 - Message 123: Insert new card then continue
 - Message 124: Insert same card then continue
 - Message 500: The printer is not available. The card cannot print.
 - Message 501: The printer connection was lost. Printing the card is canceled.
 - Message 502: The card data is missing or is not usable. The card cannot print.
 - Message 503: The magnetic stripe data is missing. The card cannot print.
 - Message 505: Bonjour is not installed. Cannot connect to the printer.
 - Message 506: A card is currently processing.
- /
 - Card Design and Setup
 - Printer Driver
 - Updates, Upgrades, and More
 - Removing a Printer from a Windows PC
 - Troubleshooting
 - Supplies and Parts
 - How-To Topics
- How to Install a Large Output Hopper
 - How to Install the 200-Card Input Hopper Option
 - How to Adjust the Colors Printed
 - How to View Card Counts using the Driver
 - How to View Card Counts from the Printer LCD Menu
 - How to Change a Card Design
 - How to Run a Cleaning Card
 - How to Clean the Printhead
 - How to Set the Driver Network Port Value
 - How to Encode Magnetic Stripe without Printing
 - How to Change the LCD Backlight
 - How to Get the Printer Network IP Address
 - How to Get the Printer USB IP Address
 - How to Load Cards
 - How to Load Ribbon
 - How to Open Printing Preferences
 - How to Open the Printer Manager
 - How to Open the Printer Properties
 - How to Print Driver Sample Cards
 - How to Print a Printer Test Card
 - How to Print on Both Sides of the Card
 - How to Print More Than One Copy of a Card
 - How to Rotate the Card
 - How to View Printer Status
 - How to Find the Printer Serial Number
 - How to Set Magnetic Stripe Coercivity
 - How to Set the Print Area
 - How to Set the Print Resolution
 - How to Set Static IP Address Type
 - How to Use Print Blocking Escapes
 - How to Use Magnetic Stripe Escapes
 - How to Use Magnetic Stripe Fonts
 - How to View the Driver Version
 - How to View Network Information
 
 - Legal Notices
 
 
XPS Card Printer Installation and User Guide    98 
Bonjour is installed. If Bonjour is not installed and the 
printer is connected using a USB cable, the driver must 
be removed and the printer must be installed again. 
A user with administrator (Windows XP) or 
Owner/Creator (Windows Vista and 7) permissions is 
required to remove and install the printer. See the Quick 
Install Guide, available through My XPS Card Printer, for 
the required sequence. 
The SD260 device was removed 
from the Safely Remove 
Hardware list. 
Power off the printer. Wait a minute. Power on the 
printer. The device should be detected again. 
The device always 
appears in the 
Safely Remove 
Hardware list. 
Unexpected messages appear 
When using the XPS Card Printer driver on a PC with some older card printers installed, the older 
printer driver can display message DR00914 "The printer driver was not started successfully." 
naming the XPS Card Printer as a printer that did not get installed correctly. 
Clear the message. The printer works as designed. 
The driver status or Windows print queue does not provide expected data 
Problem  Solution 
In the print queue (Windows Print 
Manager), print jobs are shown as 
done and are removed, when they 
have not started in the printer.
The print queue shows jobs that Windows is still tracking. 
Those jobs can be in the queue at the printer, waiting for 
other jobs to complete. 
The Driver Sample Card or mag 
stripe test cards do not print. 
The "Enable bidirectional support" choice in Printer 
Properties is unchecked. This must be checked to allow 
printing from the driver. 
The Ribbon Low light on the printer 
and the driver status do not match 
The percent remaining that causes the printer Ribbon Low 
light can be set using the Printer Manager. The driver 
display cannot be changed. As a result, the two indicators 
can show different data. 
In the print queue (Windows Print 
Manager), print jobs show an error 
and are removed without printing. 
The print queue shows jobs that Windows is still tracking. 
Those jobs can be in the queue at the printer, waiting for 
other jobs to complete. 
The Driver Sample Card or mag 
stripe test card do not print. 
The "Print directly to printer" choice in Printer Properties is 
checked. Uncheck the value to allow printing of the driver 
sample cards. 
A print job disappears from the 
The printer USB cable was disconnected after the 










