User's Guide

84 Troubleshooting
6. Remove any slack in the ink ribbon or retransfer film.
7. Reinstall the cartridge into the printer until it clicks into position.
8. Close the printer access door and lock the printer, if necessary.
Messages and Conditions
When the system cannot process the card sent, it issues a condition. Conditions display on the
LCD panel on the front panel of the printer. When you use the Card Printer Driver, the printer
driver also displays the condition as a message on the PC that sent the print job. Refer to the
following for more information:
 Messages on the Printer LCD
 Messages from the Card Printer Driver on the PC on page 88
 Messages from Printer Manager on page 89
 Other Messages on page 89
Messages on the Printer LCD
All messages are associated with a print job. The printer issues messages that focus on recovering
from problems.
 The printer displays a message number and a short description for each message.
 If asked by Technical Support, press the down arrow to display a service code that further
isolates the cause of the error.
 If more than one message was issued, the next message displays after you correct the
problem and press the U
SER button.
 The lights on the front panel flash while messages display on the LCD panel.
Printer Messages
No. LCD Message User Light Supply Light Card Light
– Close and lock doors Color Cycle Off Off
100 Request not supported Amber Flash Off Off
103 Printer problem Amber Flash Off Off
104 Critical problem Amber Flash Amber Flash Amber Flash
105 Magstripe data error Amber Flash Off Off
106 Magstripe data not found Off Off Amber Flash