User's Guide
Table Of Contents
- Entrust Datacard CR805 Retransfer Card Printer User's Guide
- Table of Contents
- Chapter 1: Introduction
- Chapter 2: About the Printer
- Chapter 3: Using the Printer
- Chapter 4: Print Cards
- Chapter 5: System Maintenance
- Chapter 6: Troubleshooting
- Locate a Problem Within the Card Production System
- Locate a Problem with Basic Printer Functions
- Installation Problems
- Card Printer Driver Problems
- Card Appearance
- Magnetic Stripe Troubleshooting
- Laminator Troubleshooting
- Advanced Troubleshooting Tools
- Printer Card Jams
- Repair a Broken Ink Ribbon or Retransfer Film
- Messages and Conditions
- Respond to Messages
- Printer Messages
- Close and lock doors
- 100: Request not supported
- 103: Printer problem
- 104: Critical problem
- 105: Magstripe data error
- 106: Magstripe data not found
- 107: Magstripe read data error
- 108: Magstripe read no data
- 111: Card not picked
- 112: Card hopper empty
- 113: Close cover to continue
- 114: Cover opened during job
- 116: Magstripe not available
- 117: Reader not available
- 120: User paused the printer
- 122: Magstripe format problem
- 149: Option not installed
- 150: Print while unlocked
- 151: Failed to lock
- 152: Insert new card side 2 up
- 153: Insert same card side 2 up
- 166: C2 supply out or missing
- 167: C2 supply not identified
- 168: C2 supply not supported
- 170: Insert new card side 1 up
- 171: Insert same card side 1 up
- 172: Insert cleaning card
- 173: Improper shutdown
- 175: C2 supply error
- 176: C2 supply type error
- 228: C1 printhead error
- 229: C2 heat sensor error
- 230: C2 heater error
- 231: C2 heated roller motion error
- 232: Retransfer debow error
- 233: Smart card contact fail
- 234: K1 transport card jam
- 235: K2 transport card jam
- 236: Flipper module rotate error
- 237: C1 supply out or missing
- 238: C1 supply not identified
- 239: C1 supply not supported
- 240: C1 supply error
- 241: C1 supply type error
- 242: RT1 reject tray full
- 243: Card lost
- 245: Configuration error
- 275: Multi-hopper error
- 276: Multi-hopper card jam
- 277: Multi-hopper pick error
- 278: Insert cleaning card in H2
- Laminator Messages
- 177: Laminator not available
- 196: Laminator error critical
- 197: Laminator entry card problem
- 198: L1 area card problem
- 199: L2 area card problem
- 200: Laminator exit card problem
- 201: L1 supply problem
- 202: L1 supply out or missing
- 203: L1 supply type problem
- 204: L1 supply not supported
- 205: L1 supply not identified
- 206: L2 supply problem
- 207: L2 supply out or missing
- 208: L2 supply type problem
- 209: L2 supply not supported
- 210: L2 supply not identified
- 211: L1 heater problem
- 212: L2 heater problem
- 213: L1 heater sensor problem
- 214: L2 heater sensor problem
- 215: L1 heater roller problem
- 216: L2 heater roller problem
- 217: Debow problem
- 218: Impresser problem
- 219: Impresser sensor problem
- 220: Impresser heater problem
- 221: Bar code scanner problem
- 222: Firmware version mismatch
- 223: Laminator system mismatch
- Driver-Only Messages
- 500: The printer is not available
- 501: The printer connection was lost
- 502: The card data is missing or is not usable
- 504: The card data is missing or is not usable
- 505: USB communication issue
- 506: A card is currently processing
- 507: The printer is unlocked
- 508: The printer is shutting down
- 509: The printer is offline or suspended
- 510: The printer is unlocked
- Driver SDK Messages
- 511: Cannot lock or unlock the printer. Locks are not installed.
- 512: Cannot lock or unlock the printer. The password is incorrect or invalid.
- 513: Cannot lock or unlock the printer. The printer is busy.
- 514: Cannot lock or unlock the printer. The cover is open.
- 515: Failed to lock or unlock the printer. The locks did not function.
- 516: Timeout expired before bar code could be read.
- 517: Wrong printer job ID.
- Printer Messages
- Appendix A: CR805 Card Printer with Inline Lamination
90 Troubleshooting
Printer Messages
The following messages indicate a condition in the printer.
Close and lock doors
A secure door is physically unlocked on the system.
1. Gently try to open all secure doors on the system.
2. Close any open door and lock the printer using the key.
100: Request not supported
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the U
SER button on the printer, or click OK on the PC, to clear the message.
Send the card again.
103: Printer problem
The printer had an error. The card will be canceled.
1. Press the printer P
OWER button to power off the printer.
2. Press the P
OWER button again to power on the printer.
Click OK on the PC to clear the message.
104: Critical problem
The printer had a serious error. The card will be canceled.
1. Press the printer POWER button to power off the printer.
2. Request service.
The system must remain powered off.
Click OK on the PC to clear the message.