User's Guide
Table Of Contents
- Entrust Datacard CR805 Retransfer Card Printer User's Guide
- Table of Contents
- Chapter 1: Introduction
- Chapter 2: About the Printer
- Chapter 3: Using the Printer
- Chapter 4: Print Cards
- Chapter 5: System Maintenance
- Chapter 6: Troubleshooting
- Locate a Problem Within the Card Production System
- Locate a Problem with Basic Printer Functions
- Installation Problems
- Card Printer Driver Problems
- Card Appearance
- Magnetic Stripe Troubleshooting
- Laminator Troubleshooting
- Advanced Troubleshooting Tools
- Printer Card Jams
- Repair a Broken Ink Ribbon or Retransfer Film
- Messages and Conditions
- Respond to Messages
- Printer Messages
- Close and lock doors
- 100: Request not supported
- 103: Printer problem
- 104: Critical problem
- 105: Magstripe data error
- 106: Magstripe data not found
- 107: Magstripe read data error
- 108: Magstripe read no data
- 111: Card not picked
- 112: Card hopper empty
- 113: Close cover to continue
- 114: Cover opened during job
- 116: Magstripe not available
- 117: Reader not available
- 120: User paused the printer
- 122: Magstripe format problem
- 149: Option not installed
- 150: Print while unlocked
- 151: Failed to lock
- 152: Insert new card side 2 up
- 153: Insert same card side 2 up
- 166: C2 supply out or missing
- 167: C2 supply not identified
- 168: C2 supply not supported
- 170: Insert new card side 1 up
- 171: Insert same card side 1 up
- 172: Insert cleaning card
- 173: Improper shutdown
- 175: C2 supply error
- 176: C2 supply type error
- 228: C1 printhead error
- 229: C2 heat sensor error
- 230: C2 heater error
- 231: C2 heated roller motion error
- 232: Retransfer debow error
- 233: Smart card contact fail
- 234: K1 transport card jam
- 235: K2 transport card jam
- 236: Flipper module rotate error
- 237: C1 supply out or missing
- 238: C1 supply not identified
- 239: C1 supply not supported
- 240: C1 supply error
- 241: C1 supply type error
- 242: RT1 reject tray full
- 243: Card lost
- 245: Configuration error
- 275: Multi-hopper error
- 276: Multi-hopper card jam
- 277: Multi-hopper pick error
- 278: Insert cleaning card in H2
- Laminator Messages
- 177: Laminator not available
- 196: Laminator error critical
- 197: Laminator entry card problem
- 198: L1 area card problem
- 199: L2 area card problem
- 200: Laminator exit card problem
- 201: L1 supply problem
- 202: L1 supply out or missing
- 203: L1 supply type problem
- 204: L1 supply not supported
- 205: L1 supply not identified
- 206: L2 supply problem
- 207: L2 supply out or missing
- 208: L2 supply type problem
- 209: L2 supply not supported
- 210: L2 supply not identified
- 211: L1 heater problem
- 212: L2 heater problem
- 213: L1 heater sensor problem
- 214: L2 heater sensor problem
- 215: L1 heater roller problem
- 216: L2 heater roller problem
- 217: Debow problem
- 218: Impresser problem
- 219: Impresser sensor problem
- 220: Impresser heater problem
- 221: Bar code scanner problem
- 222: Firmware version mismatch
- 223: Laminator system mismatch
- Driver-Only Messages
- 500: The printer is not available
- 501: The printer connection was lost
- 502: The card data is missing or is not usable
- 504: The card data is missing or is not usable
- 505: USB communication issue
- 506: A card is currently processing
- 507: The printer is unlocked
- 508: The printer is shutting down
- 509: The printer is offline or suspended
- 510: The printer is unlocked
- Driver SDK Messages
- 511: Cannot lock or unlock the printer. Locks are not installed.
- 512: Cannot lock or unlock the printer. The password is incorrect or invalid.
- 513: Cannot lock or unlock the printer. The printer is busy.
- 514: Cannot lock or unlock the printer. The cover is open.
- 515: Failed to lock or unlock the printer. The locks did not function.
- 516: Timeout expired before bar code could be read.
- 517: Wrong printer job ID.
- Printer Messages
- Appendix A: CR805 Card Printer with Inline Lamination
2
CR805 Retransfer Card Printer User’s Guide 3
Chapter 2: About the Printer
This chapter describes how to identify and access the components of the
CR805 Retransfer Card Printer.
About the CR805 Retransfer Card Printer
The CR805 Retransfer Card Printer uses retransfer technology to produce high-quality, over-the-
edge printing on a variety of PVC and non-PVC card materials. The retransfer process provides a
reliable print quality on card surfaces that have minor variations, such as those due to smart chips
or RFID antennas embedded in the card.
The retransfer printing process uses two types of supply: a color pigment ink ribbon and a
retransfer film. Heat from a thermal printhead causes the ink pigment to release from the ribbon
and adhere to the retransfer material. The film is then bonded to the card using a heat and
pressure process that also applies the film to the edges of the card. The printer also has the ability
to apply two layers of the retransfer film on the front side or on both sides of a card, for added
durability.
The printer supports several types of color ink ribbon. The ribbon typically contains the following
panels: cyan, magenta, yellow, black, and primer (CMYKP). Ink ribbons also may include an
inhibitor panel that prevents any ink or retransfer material from being applied to areas of the card
that have a magnetic stripe or signature panel, or an ultraviolet fluorescent (F) panel. Refer to the
printer’s Installation and Administrator’s Guide for a list of ink ribbons available for the printer.
The printer prints at a resolution of 600 x 600 dpi. It can print on one side or both sides of the
card. It also can encode data on a magnetic stripe or a smart card chip. Magnetic stripe and
contact or contactless smart card capabilities are optional.
A 125-card input and 25-card output hopper are standard on non-locking CR805 card printers.
CR805 card printers with locks are manufactured without an input hopper, which allows you to
install either a 125-card single hopper, or a multi-hopper with six input hoppers, each with a 125-
card capacity. An optional 125-card output hopper also is available and can be installed without
tools on single-hopper printers. In addition, an optional upgrade kit allows you to install a Wi-Fi
Dongle in the printer.
An optional laminator also is available when you purchase your printer, or as a field upgrade
(refer to Appendix A: "CR805 Card Printer with Inline Lamination”).
Refer to “Printer Configuration Label” on page 12 for more information about identifying the
factory-installed options in the printer.










