User's Guide

66 Troubleshooting
Network Installation Troubleshooting
Card Printer Driver Problems
The Card Printer Driver and printer can have the following communication problems:
 The Card Printer Driver does not detect the network-connected printer on page 67.
 The Card Printer Driver does not detect the USB-connected printer on page 67.
 Driver status or Windows print queue does not provide expected data on page 68.
 Printer Messages do not display on the PC on page 69.
Problem Solution
The network cable is
loose.
Reconnect the data cable to the network port and the printer.
Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the printer
displays Ready on the
LCD panel.
Follow your network troubleshooting procedures to isolate
and test each component of the computer-to-printer
communication link.
Suggestions:
 Verify the computer-to-network connection by accessing a
network resource, such as a network drive.
 The network administrator can test communication
between a server and the printer.
 Make sure that the user is logged on to the network.
The printer is not
configured with the
correct network address
Make sure that the server name or IP address is entered in the
Port Settings or Configure Port dialog box on the computer.
For more information about retrieving the printer’s IP
address, refer to “Retrieve the Printer’s Network IP Address”
on page 23.
Make sure that Ready displays on the printer's LCD panel.