User's Guide

CR805 Retransfer Card Printer User’s Guide 69
Printer Messages do not display on the PC
Card Appearance
Card appearance problems can be caused by many different factors. Click the link below that best
describes the card appearance issue on the printed card.
 Something did not print
 Printing includes unexpected data on page 71
 Print quality concerns on page 72
Tools for Troubleshooting
The tools for troubleshooting a problem include the supplies and equipment you use to print
cards:
 Blank cards to print, used at several stages of troubleshooting
 Ink ribbon and retransfer film
 Cleaning supplies, especially printer cleaning cards and a cleaning swab
Problem Solution
A USB-connected printer
issues a message on the
LCD but the message
does not display on the
PC.
Windows has a 15-character limit for the computer name. If the
computer name is longer than 15 characters, it treats the name as
not valid and does not display the message. Do the following to
change the computer name:
1. Press the USER button on the printer to clear the message on
the LCD.
2. On the PC, open Control Panel/System and Security/System.
3. Locate the computer name and click Change settings.
4. Click Change on the System Properties window.
5. Enter the new computer name on the Computer Name/
Domain Changes dialog box and click OK.
Note: If your computer is part of a corporate domain, you may not
be allowed to change the computer name. Contact your network
administrator for more information.