User's Guide

70 Troubleshooting
Something did not print
Problem Probable Cause Solution
Nothing printed on the
card.
The Disable Printing
option in the Card Printer
Driver is set to All, Front,
or Back.
Open the Preferences > Layout > Advanced
tab and change Disable Printing to Off.
The ink ribbon or
retransfer film is loaded
incorrectly.
Remove the supply and install it correctly.
The page size was not set
to the correct size.
 If you use the Card printer Driver, use the
page setup feature of your application to
set the page size to ISO ID-1 Retransfer.
The correct page size is available after you
select the printer.
Note: Some older applications, such as
Datacard® ID Works® or IDCentre™, do not
support the ISO ID-1 Retransfer paper size
used by the CR805 retransfer printer. If
your application does not, select the ISO
ID-1 (85.60 x 53.98 mm) paper size in the
Card Printer Driver. The driver adjusts the
image so that it prints correctly on the
larger image canvas used by the retransfer
printer. Refer to the XPS Card Printer
Driver User’s Guide for more information.
 If you use TruCredential software or
another card production application, refer
to your user documentation for
information about how to specify the page
size.