User's Guide

CR805 Retransfer Card Printer User’s Guide 73
Part of the printed image
is discolored or blurred.
The cards have
fingerprints or debris on
them.
 Make sure that cards are clean. Handle
cards carefully. Refer to “Card Quality
Guidelines” in the printer’s Installation
and Administrator’s Guide.
 Use cards that meet the requirements for
the printer. Refer to “Cards” in the
printer’s Installation and Administrator’s
Guide.
The transport rollers are
dirty.
Clean the printer and replace the cleaning
sleeve. Refer to the “Printer Cleaning
Schedule” on page 46 and “Replace the
Cleaning Sleeve” on page 36.
The printhead is dirty. Clean the printhead. Refer to “Clean the
Printhead” on page 57.
The printed card has
small unprinted areas.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card Quality
Guidelines” in the printer’s Installation and
Administrator’s Guide.
The transport rollers are
dirty.
Clean the printer. Refer to the “Printer
Cleaning Schedule” on page 46.
Wrinkles appear on the
card.
The supplies are
wrinkled.
 Check the ink ribbon and retransfer film. If
either is wrinkled, advance the supply in
the cartridge to an unwrinkled section.
 Replace the supplies, if necessary.
The printer firmware is
not current.
Update the printer to the current firmware
version. Firmware updates often contain fixes
for common printing issues.
Problem Probable Cause Solution