Owner`s manual
31
Warranty
Sherwood Industries Ltd. offers a Limited Lifetime Warranty on this gas product. This Limited Lifetime Warranty
covers the appliance for a period of seven years from the date of installation. This warranty applies only to the
original owner in the original location.
Covered under the lifetime warranty are the chassis and the heat exchanger. These steel components are covered
against manufacturer’s defects for seven years and the labour for the rst year. The following exclusions apply:
over-ring due to incorrect setup or tampering, damage caused by incorrect installation, usage or abuse. The unit
must be properly installed by a qualied technician or installer, and must meet all local and national gas and building
code requirements.
Under the Limited Lifetime Warranty, the following components are also covered: log set, burners and glass. The
following exclusions apply:
Plated Finish: Damage caused by scratching, marring, chemicals, ngerprints, abrasive cleaners or discoloration
with age. Items with Antique Copper that have had a green discoloration of the nish. If discoloration occurs,
please follow the cleaning instructions as outlined in the “Maintenance And Service” section.
Porcelain Finishes: Damage caused by chipping, scratching, marring, chemicals, ngerprints, abrasive cleaners,
discoloration with age
Glass: Damage caused by the use of harsh or abrasive cleaners, striking the glass, surface contaminants
Log Set: Damage caused by incorrect handling or misuse
Burners: Damage caused by improper or continuous operation under incorrect conditions
Sherwood Industries Ltd. offers a two-year warranty on all the electrical components and gas components, against
manufacturing defects. Paint is also covered against aking. This offer includes parts and labour for one year, and
parts only thereafter.
Your dealer shall make all claims under this warranty in writing.
WHEN FILING A WARRANTY CLAIM PLEASE COMPLETE THE FOLLOWING
INFORMATION ON AN OFFICIAL WARRANTY CLAIM FORM:
TO THE DEALER:
Name, address and telephone number of purchaser and date of purchase, date of installation, name of installer and
dealer, nature of complaint, defects or malfunction, description and part number of any parts replaced.
TO THE DISTRIBUTOR:
Sign and verify that work and information are correct.
This warranty covers defects in materials and workmanship only if the product has been installed according to the
manual’s instructions. If the product is damaged or broken as a result of misuse or mishandling, the warranty does
not apply. The warranty does not cover removal and reinstallation costs.
Sherwood Industries Ltd. reserves the right to repair or replace the defective product. The shipping costs are to
be paid by the consumer. All warranties by the manufacturer are set forth and no claim shall be made against the
manufacturer on any oral warranty or representation.
Sherwood Industries Ltd. and its’ employees or representatives will not assume any damages, either directly or
indirectly, caused by improper usage, operation installation, servicing or maintenance of this appliance.