EPESP0964 User's Guide

AV.io SDI User Guide Troubleshooting
Troubleshooting
Use the follow table for help if you are experiencing problems or unexpected behavior from your AV.io SDI.
Affecting all operating systems
Symptom(s) Action(s) to resolve
The captured VGAsource is too bright/dark or is
shifted out of the frame.
See Advanced settings for VGAcapture for step-
by-step instructions on how to customize VGA
capture settings.
Affecting Windows
Symptom(s) Action(s) to resolve
Incorrect input resolutions detected
If using Windows 8.1 or 10 with VLC Media
Player 2.2.1, downgrade to an earlier version of
VLCor use a different capture application, such as
Adobe FMLE.
Captured video file displays black screen when
opened.
If capturing on Windows 8.1 using Windows
Movie Maker with your AV.io SDI connected to
an Etron EJ188H USB 3.0/ 2/ 0 host controller,
switch to a different capture application, connect
to a different USB port, or upgrade to Windows
10.
Recorded file does not have audio.
If capturing on Windows 8.1 using Windows
Camera with your AV.io SDI connected to a
Texas Instruments TSub USB 3.0 controller,
switch to a different capture application (such as
VLCMedia Player) or upgrade to Windows 10.
Firmware update fails
If updating on a computer running Windows 8.1
or 10 with your AV.io SDI connected to an Etron
3.0 host controller, perform the firmware
update on another computer (without an Etron
USB host controller) or using another USB port on
the same computer. Note that USB 2.0 can be
used for firmware updates.
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