EPESP0964 User's Guide

AV.io SDI User Guide Affecting Mac

Affecting Mac

Symptom(s) Action(s) to resolve

AV.io SDI is specified as the capture device in the

application, but capture occurs using a different device

connected to the computer (such as a web cam).

If using VLC Media Player 2.2.1, disconnect all

capture devices except AV.io SDI, downgrade to an

older version of VLCmedia player or use a

different capture application.

Recorded file does not have audio.

If using VLC Media Player 2.2.1, downgrade to

an earlier version or use a different capture

application, such as Quicktime.

Video doesn't update (appears frozen) when using

AV.io SDI as the video source for Skype video calls.

Disconnect and reconnect AV.io SDI. If the

problem persists, use a different capture

computer. This problem appears to happen with

regular web cams aswell.

Affecting Ubuntu

Symptom(s) Action(s) to resolve

Video cannot be resumed if stopped during a Skype

call.

If capturing on Ubuntu 14.04 LTSwith your

AV.io SDI connected to an Etron EJ168A USB 3.0

controller, switch to a different USB port or

simply avoid stopping the Skype call. If it is not

possible to stop the Skype call or if it stops

accidently, disconnect and reconnect the

device. You may need to restart the video call.

Video capture fails when the capture computer

recovers from sleep mode, even if capture was

stopped prior to sleep mode

If capturing on Ubuntu 15.04 with your AV.io SDI

connected to a Texas Instruments TUSB7320

USB 3.0 host controller, switch to a different

USB port or simply disconnect and re-connect

AV.io SDI’s USB 3.0 cable to the capture

computer.

Affecting Chromebook

Symptom(s) Action(s) to resolve

AV.io SDI is not detected as a valid audio device.

If capturing using Chromebook Apps Clipchamp