User Manual
DVI2USB 3.0 User Guide Troubleshoot
Troubleshoot
If you're experiencing problems with your DVI2USB 3.0, use the following tips to attempt to rectify the
problem.
If using splitters, be sure to always use high quality splitters. For VGA splitters, use an active
VGAsplitter rather than a passive or Y-Adapter splitter.
Capture device not found:
If the Epiphan Capture Tool does not find the video grabber, the message Capture device not found is
displayed in the capture application.
Try the following troubleshooting tips:
l Confirm that the video grabber is connected to the capture workstation's USB port. The device's LED is
lit when it is connected.
l Disconnect and reconnect the video grabber from the USB port. This allows the operating system to
load drivers for the video grabber, if they haven't already been loaded.
l Check the indicator LED colors and compare to the list described in Indicator LED details.
l On Windows, check the Windows Device Manager to verify that you can see the video grabber in the list
of devices.
l If trying the above suggestions does not resolve the issue, close all applications and restart your video
capture workstation.
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