User Manual

Pearl-2 User Guide Support
Configure remote support
Remote support is enabled on Pearl Mini by default and allows the Epiphan support team to remotely access
Pearl-2 to help you troubleshoot issues and reset lost admin passwords.
Your network must allow access to the Epiphan maintenance server, which has the domain name
epiphany.epiphan.com. Pearl-2 must be able to resolve this domain name to connect to the Epiphan
maintenance server for remote support.
Remote support uses ports 22 and 30. Ensure that these ports are opened to allow remote communication. If
your Pearl-2 is on a network that is protected from the Internet by a firewall, consult with your network
administrator to configure your network to allow remote Internet access through the firewall for those ports
and to add epiphany.epiphan.com to the network's allowed list.
Remote support is only provided for systems covered by SupportPlan+. For more information
about service plans, see www.epiphan.com/supportplan.
To configure remote support:
1. Login to the Admin panel as admin, see Connect to the Admin panel.
2. From the Configuration menu, click Maintenance. The maintenance page opens.
3. Check Enable remote support to enable incoming connections from Epiphan Systems.
4. Check Enable connection to maintenance server to enable outgoing links to the Epiphan
maintenance server epiphany.epiphan.com.
5. Click Apply.
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