User Manual

l The special preview mode that lets you preview all channels at once using a web browser isn't functioning.
Workaround: Preview individual channels using different tabs in your web browser.
l If you've created more than five channels on Pearl-2, it's possible to select more than the maximum number of
five channels supported by Kaltura for scheduled VOD and manual (ad hoc) events. Only the first five channels
will list for an event in MediaSpace.
Workaround: From the Content management system configuration page in the Admin panel, choose
only up to a maximum of 5 channels and ensure that no other channels are selected.
Affecting Epiphan Live
l Very fast, repeated switching between layouts using the Switcher interface can sometimes cause the
monitoring panels and the preview in the Admin Panel to display an blank screen until the video image finishes
loading.
Workaround: Avoid repeated fast switching between layouts.
l Streaming status on the Epiphan Live Dashboard interface and touch screen does not include information
regarding Wowza Streaming Cloud transcoder settings.
Workaround:When streaming to Wowza, ensure the transcoder in the Wowza Streaming Cloud web interface
is enabled.
l The green and red borders around the "Preview" and "Live" areas in the Channel section are offset from the
video by a few pixels.
Workaround:The offset is cosmetic and does not affect your Live stream, so no workaround is required.
l When a HDMI output assigned to a Dashboard preview panel has its source changed, the preview panel does
not automatically update to reflect the change.
Workaround: Refresh the Epiphan Live Dashboard in your web browser to update any changes in your
preview panels.
Affecting video output ports
l Connecting an external monitor to the HDMI 1 port while Pearl-2 is powered on may cause the monitor to not
be detected.
Workaround: Connect an external monitor to the HDMI 1 port before turning on Pearl-2.
Affecting USB devices
l For the IPEVO Ziggi-HD Plus web camera, you must enable the power line frequency setting in the web camera
before connecting the camera to Pearl-2.
l Audio from an HDMI video source that's coming in on one of the USB ports will occasionally drop some bytes
of the audio signal.
Workaround: Use audio from another source in your layouts.
l The newer model of the GoPro HERO7 Black web camera can suddenly stop working with Pearl-2.
Workaround: Reset the GoPro camera.