User Manual

Epomaker SK61/GK61 Extended Manual Version 1.3

Troubleshooting

Frequently Asked Questions

This section will answer some general questions that I have seen coming up in support threads

and on the Discord. You can contact us via support@epomaker.com if you’re still having issues

I see “Not Support Device”

In this circumstance, there could be a few things to look into to figure out why the computer isn’t

detecting the keyboard.

1. Please check that you are plugging the device into a USB-A to USB-C with the given

cable. This means that the keyboard DOES NOT directly support USB-C to USB-C

connections or other connections such as PS/2. You can overcome this by using a

dongle to connect to a Mac, but we can’t ensure that a third party dongle will be

supported.

2. If you see this try to reinstall the software, and then restart your computer and reinstall it

again.

3. Try another USB-A port on the device, and if possible, try connecting it to another device

to try and see if its a computer hardware issue or a problem with the keyboard itself.

4. Please try to use the following version of the software:

http://cloudmouse.oss-cn-beijing.aliyuncs.com/AppData/41/GK6XPlus%20Driver6.0.0.38

.exe