Quick Start Guide

ADAPT 56x II Bluetooth
®
headset
If a problem occurs ...24
If a problem occurs ...
Problem Possible cause Solution Page
Headset cannot be
turned on
Rechargeable battery empty
X Recharge the headset battery. 19
Active Noise Cancellation
(ANC) cannot be turned
on
Rechargeable battery empty
X Recharge the headset battery. 19
Headset turned off
X Turn the headset on.
X Double tap the Settings button.
10
No audio signal or drop
outs
Headset not paired with a Bluetooth
device
X Pair the headset. 7
Volume adjusted too low
X Increase the volume. 11
Headset turned off
X Turn the headset on. 10
Computer: Headset not selected as
audio device
X Change the Audio settings of your
computer.
9
Headset cannot be
connected via Bluetooth
Headset not paired
X Pair the headset with a Bluetooth device
(max. 20 cm distance while pairing
between devices).
7
X Check if your Bluetooth device supports
the HF or HS prole.
–
Bluetooth at mobile device turned
off
X Turn Bluetooth on. –
Dongle not plugged in
X Plug the dongle into the USB port of
your computer.
7
Microsoft Teams does not
work: LED blue instead of
purple
Dongle or Microsoft Teams
disturbed
X Unplug and plug the dongle again. –
X Re-start Teams on your device. –
Beeps instead of
voice prompts
Voice prompts disabled X Enable the voice prompts. 21
Headset or dongle does
not react to any button
press
Software or hardware problems
X Turn the headset o and on again. 10
X Unplug and plug in the dongle again. 7
X Clear the pairing list of the headset. 25
X Clear the pairing list of the dongle. 25
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions,
please contact your local EPOS partner for assistance.
To nd the EPOS partner in your country, search at eposaudio.com.