User's Guide
Table Of Contents
- The ADAPT 560 | ADAPT 563 headset
- Package contents
- Product overview
- Getting started
- Pairing the headset with Bluetooth® devices
- Using the USB cable
- Installing the EPOS Connect software
- Changing Audio settings for the headset – Microsoft® Windows
- Turning the headset on and connecting it
- Turning the headset off
- Adjusting and wearing the headset
- Adjusting the volume
- Adjusting the headset’s microphone volume for softphones
- Muting the microphone
- Using Active Noise Cancellation (ANC)
- Turning TalkThrough on / off
- Making calls using the headset
- Using headset and dongle with Microsoft® Teams / Cortana
- Listening to audio using the headset
- Additional functions
- Maintaining the products and updating the firmware
- If a problem occurs ...
- Specifications
ADAPT 560 | ADAPT 563 Bluetooth
®
headset
If a problem occurs ...24
If a problem occurs ...
Problem Possible cause Solution Page
Headset cannot be
turned on
Rechargeable battery empty
X Recharge the headset battery. 19
Active Noise Cancellation
(ANC) cannot be turned
on
Rechargeable battery empty
X Recharge the headset battery. 19
Headset turned off
X Turn the headset on.
X Double tap the Power button.
10
No audio signal or drop
outs
Headset not paired with a Bluetooth
device
X Pair the headset. 7
Volume adjusted too low
X Increase the volume. 11
Headset turned off
X Turn the headset on. 10
Computer: Headset not selected as
audio device
X Change the Audio settings of your
computer.
9
Headset cannot be
connected via Bluetooth
Headset not paired
X Pair the headset with a Bluetooth device
(max. 20 cm distance while pairing
between devices).
7
X Check if your Bluetooth device supports
the HF or HS prole.
–
Bluetooth at mobile device turned
off
X Turn Bluetooth on. –
Dongle not plugged in
X Plug the dongle into the USB port of
your Computer.
7
Microsoft Teams does not
work: LED blue instead of
purple
Dongle or Microsoft Teams
disturbed
X Unplug and plug the dongle again. –
X Re-start Teams on your device. –
Beeps instead of
voice prompts
Voice prompts disabled X Enable the voice prompts. 21
Headset or dongle does
not react to any button
press
Software or hardware problems
X Turn the headset o and on again. 10
X Unplug and plug in the dongle again. 7
X Clear the pairing list of the headset. 25
X Clear the pairing list of the dongle. 25
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please
contact your local EPOS partner for assistance. To nd the EPOS partner in your country, search at www.eposaudio.com.