User's Guide
Table Of Contents
- Package contents
- Product overview
- Setting up the Speakerphone
- A: Connecting via USB cable
- Overview: Pairing the Speakerphone with wireless Bluetooth® devices
- B: Pairing the Speakerphone and a mobile device via NFC™
- C: Pairing the Speakerphone and a mobile device via Bluetooth®
- D: Connecting the Bluetooth® dongle to a computer and pairing the Speakerphone
- Installing EPOS software
- Using the Speakerphone
- Making calls using the Speakerphone
- Listening to music using the Speakerphone – Audio playback
- Additional functions
- Maintaining and updating the products
- If a problem occurs ...
- Specifications
EXPAND SP 30 | EXPAND SP 30 + Bluetooth Speakerphone
If a problem occurs ...27
If a problem occurs ...
Problem Possible cause Solution Page
Speakerphone cannot be
turned on
Battery is empty
X Charge the battery. 24
No audio signal USB connector not inserted
correctly in the computer or
adapter
X Plug in again. 6
Speakerphone is not paired with
the mobile device or dongle
X Check if the speakerphone is paired. If
necessary, pair the speakerphone again.
7
Volume is adjusted too low
X Increase the volume. 14
Speakerphone is turned o
X Turn the speakerphone on. 12
Computer connection:
Speakerphone not selected as
audio device
X Change the audio settings of your
computer.
–
Bad audio quality Bluetooth transmission range is
exceeded
X Reduce the distance between
speakerphone the connected Bluetooth
device.
14
Speakerphone cannot be
paired/connected
Pairing does not work
X Check if your Bluetooth device supports
the Handsfree or Headset prole.
–
Speakerphone’s pairing list was
cleared but it is still in the list of
paired devices of the Bluetooth
device
X Remove the speakerphone from the
list of paired devices in your Bluetooth
device.
X Pair devices again.
–
Distance too high while pairing
X Reduce the distance between
speakerphone the Bluetooth device.
–
Bluetooth not enabled
X Make sure Bluetooth is enabled on
the speakerphone and the device
connecting to.
–
Activity LED is dimmed
and all other LEDs o
Speakerphone in standby mode
X Press any button or plug in USB to end
the standby mode.
22
No voice prompts
announced (tones only)
Voice prompts are disabled
X Enable the voice prompts. 16
Speakerphone does not
react to any button press
Operation of the speakerphone is
faulty
X Press and hold the Power on/o
button for 10 seconds to reboot the
speakerphone.
–
X Restore factory default settings. 28
No Bluetooth connection
via dongle BTD 800 USB
Dongle not inserted correctly in the
computer
X Insert the dongle again. 10
Dongle and speakerphone not
connected
X Pair the dongle and your speakerphone. 10
Speakerphone/dongle
does not accept new
devices (Pairing)
Pairing list disturbed
X Clear the speakerphone’s list of
previously paired devices.
13
X Clear the dongle’s list of previously
paired devices.
14
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions,
please contact your local EPOS partner for assistance.
To nd a EPOS partner in your country, search at www.eposaudio.com.