User Manual

If a problem occurs
40 | DW Series - User Guide
F
or more information, please visit our website at www.sennheiser.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.
Restoring factory default settings (Reset)
왘 Disconnect the base station from the USB cable and the mains.
왘 Use a pointed object to press the Set button for approx.
1 second while reconnecting either the mains or the
USB connection to the base station.
The factory default settings are restored.
The talk time is reduced Overaged rechargeable
battery
Replace the overaged rechargeable
battery with a new one.
36
Large distance between base
station and headset
Reduce the distance if possible.
Larger distances require a higher
transmission power and reduce the
talk time.
–
Many DECT systems in the
same area
Switch off DECT systems that are
currently not required. Congestion
requires a higher transmission
power and reduces the talk time.
How many DECT systems can be
used in the same room? This
depends on various conditions:
• up to 40 D 10 systems in
narrowband mode (Americas)
• up to 80 D 10 systems in
narrowband mode
(Rest of World)
–
Narrowband/wideband
setting
Set the base station to narrowband
transmission as it requires less
power than wideband transmission.
16
Bad audio quality, you sound
too low to the other party
Microphone sensitivity is not
correctly adjusted
Adjust the microphone sensitivity. 19
Microphone is too far away
from your mouth
Adjust the microphone position. 11ff
Bad audio quality, you sound
distorted/echoing to the
other party, who also hears
background noise
Microphone sensitivity is not
correctly adjusted
Adjust the microphone sensitivity. 19
Problem Possible cause Possible solution Page
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