IMPACT D 10 Series Wireless DECT Headset System User Guide
1 Contents Contents Package contents........................................................................................................................................................................................................2 Base stations with components....................................................................................................................................................................................................................... 2 Headsets with components.
2 Package contents Package contents The scope of delivery includes – depending on the product purchased – a base station and/or a headset with corresponding components. Base stations with components IMPACT D 10 USB ML IMPACT D 10 Phone EU/UK/US/AU Headsets with components § i For safety instructions, consult the Safety Guide. A list of accessories can be found on the product page at www.eposaudio.com.
3 Product overview Product overview Overview of the base station Overview of the front Magnetic holder with charging contacts Link LED Incoming call LED Charge status LED Headset holder IMPACT D 10 Series headset system
4 Product overview Overview of the rear – Phone version DIP switch row 1 to 6 Microphone volume control ABC switch 3 6 123456 A B C 9 0 Mic.
5 Product overview Overview of the headset Ear hook, adjustable Charging contacts Audio button Battery compartment Ear piece Microphone Headset LED Link button Headband Headset holder Ear pad IMPACT D 10 Series headset system
6 Product overview Overview of the buttons Functions Page Link button 5s Audio button Establishes/disconnects the link between headset and base station 20 Accepts/ends a call 20 Switches the headset on/off 30 Adjusts the ring tone volume and the volume of the acoustic signals or the audio volume 20 Mutes the microphone/unmutes the microphone 21 + Link button: Changes the direction of the volume up/down function of the Audio button 21 + Link button: Special pairing mode 31 5s IMPACT D 10
7 Product overview Overview of the LEDs Overview of the base station LEDs Base station LED Meaning Link LED Active link to the headset No link to the headset Headset is muted Standby mode, headset is within the range of the base station, but no audio link Incoming call LED 3x Charge status LED Incoming call 3x 3x LED segment 1 flashes: Rechargeable battery is almost flat 3x LED segments 1 – 4 are lit: Rechargeable battery is charged Overview of the headset LED Headset LED Meaning Headset is
8 Setting up and connecting the base station Setting up and connecting the base station D 10 USB D 10 Phone Setting up the base station click X Insert the holder into the recess of the base station. X Place the base station at a minimum distance of 15 cm from the fixed line phone. Connecting the base station to the mains power supply 1 X Connect the plug of the power supply unit to the DC IN socket (marked yellow). 2 X Connect the power supply unit to a wall socket. The Link LED lights up red.
9 Setting up and connecting the base station Connecting the base station to a fixed line phone X Check which connection possibility is best suited for your telephone. X Follow the instructions in the corresponding chapter.
10 Setting up and connecting the base station Connecting the base station to an optional mechanical handset lifter The EPOS HSL 10 II mechanical handset lifter is an optional accessory available from your EPOS partner. The handset lifter allows you to answer calls even when you are away from your desk. 1 2 PC 6 3 9 0 Mic. Volume 123456 Settings A B C Mode C X Connect the base station to the fixed line phone as X Connect the handset lifter to the fixed line phone. For described in chapter A.
11 Setting up and connecting the base station Connecting the base station to a computer 3 0 6 9 Ring Volume 123456 Settings X Connect the USB cable to the PC socket (marked orange) on the base station and to a USB socket of your computer. The operating system detects the USB audio device and installs the necessary drivers. Installing EPOS software The EPOS software allows you to add value to your EPOS products. EPOS Connect enables easy set-up, configuration and update of your D 10 series.
12 Individually adjusting the headset Individually adjusting the headset Using the headset with the ear hook 1 X Change wearing side – if required. 3 X Place the ear hook around your ear. 2 X Pre-shape the ear hook by bending it slightly. 4 X Bend the flexible ear hook so that the headset sits comfortably and securely on your ear.
13 Individually adjusting the headset Using the headset with the headband 1 2 click X Remove the ear hook by carefully pulling it upwards. X Attach the headset to the headset holder of the headband. 3 Left Right X Rotate the microphone boom and adjust the headset so that the ear pad rests comfortably on your right or left ear.
Configuring the headset system Configuring the headset system Adjusting the headset system using the DIP switches 0 Ha nds L et Lon ifter gR ang e to Lin kO FF Wid eba n d Sta nda rd Extra Settings D 10 Phone 1 2 3 4 5 6 6 9 123456 1 2 3 4 5 6 Extra Settings D 10 USB Ringtone OFF 2 1 3 1 2 3 4 5 6 1 2 3 4 5 6 Rin gto ne Sh ort Ran Au ge to Lin kO Na N rro wb and Lim iter 3 123456 Rin gto ne Lon gR ang e to Lin kO FF Wid eba Sta nd nda rd 9 Au 6 Fas Lin t DHS k G MS Sh H ort Ran Au ge to
15 Configuring the headset system Adjusting the ring tones of the base station – DIP switches 1 and 2 Switch position Function Ring tone is off Ring tone 1 is activated Ring tone 2 is activated Ring tone 3 is activated Adjusting the radio range – DIP switch 3 If many DECT systems are operated in a confined space, interference can occur. In this case, you should change the radio range.
16 Configuring the headset system Automatically establishing the wireless link between headset and base station (Auto Link) – DIP switch 4 Switch position Function Manual link establishment When taking the headset out of the base station, you have to manually establish the wireless link between headset and base station. Automatic link establishment – Auto Link When taking the headset out of the base station, a wireless link is automatically established between headset and base station.
17 Configuring the headset system Limiting the volume – DIP switch 6 Switch position Function Standard limitation Limited volume (country specific) • AU version: in compliance with Directive AS/ACIF G616:2006 • EU and US version: in compliance with Directive 2003/10/EC IMPACT D 10 Series headset system
18 Configuring the headset system Adjusting the audio signal by means of the dial tone 1 2 click X Put on the headset. X Press the Link button on the headset. The Link LED on the base station lights up blue. 4 3 3 6 9 0 Mic. Volume X Lift the handset. You hear a dial tone. 123456 A B C Mode Settings X Set the ABC switch to the position A, B or C so that you can hear a clear dial tone in the headset.
19 Configuring the headset system Adjusting the volume of the ring tone Adjusting the headset‘s ring tone volume and the volume of the acoustic signals 2 1 X Make sure that the headset is in standby mode (the Link LED on the base station is off). If necessary, press the Link button on the headset. X Move the Audio button as shown in the diagram, to adjust the volume. When the minimum or maximum volume is reached, you hear a double beep in the headset.
20 Making calls using the headset Making calls using the headset Adjusting the volume CAUTION Hearing damage due to high volumes! Listening at high volume levels for long periods can lead to permanent hearing defects. X Set the volume to a low level before putting on the headset. X Do not continuously expose yourself to high volumes. Adjusting the volume of the audio signal You can adjust the volume of the audio signal by means of the dial tone or during a call.
21 Making calls using the headset Changing the direction of the volume up/down function 1 2 5s X On the Audio button, check which direction is assigned “volume down”. 3 X Simultaneously press and hold the Link button and the Audio button for 5 seconds. The Headset LED alternately flashes blue/red. 5s X Push the Audio button in the direction “volume down” until the Headset LED goes off. 4 The direction of the volume up/down function of the Audio button is changed.
22 Making calls using the headset If you leave the DECT range In normal office buildings, the range between headset and base station is up to 55 m. If, during a call, the audio quality deteriorates or the link breaks down completely, you hear a descending sequence of beeps in the headset. The Link LED on the base station lights up red. IMPACT D 10 Series headset system X Re-enter the DECT range of the base station within 60 seconds. You hear a ring tone in the headset.
23 Making calls using the headset Calling via the fixed line phone using the headset Establishing/disconnecting a wireless link If you want to use the headset to accept, make or end calls, you have to establish a wireless link between headset and base station. You can choose between manual and automatic link establishment (see “Auto Link” on page 16): click X Press the Link button on the headset. – The link is established.
24 Making calls using the headset Managing calls using a call control functionality (EHS, HSL 10 II) Accepting a call: You hear a ring tone in the headset. click X Press the Link button on the headset to accept the call. The handset lifter/electronic hook switch lifts the handset. Making a call: click X Dial the desired number. X Press the Link button on the headset to establish a link between base station and headset. The phone connection is established automatically.
25 Making calls using the headset Calling via the computer using the headset Establishing/disconnecting a wireless link If you want to use the headset to accept, make or end calls, you have to establish a wireless link between headset and base station. You can choose between manual and automatic link establishment (see “Auto Link” on page 16): click X Press the Link button on the headset. – The link is established. The Link LED on the base station lights up blue and the Headset LED flashes blue slowly.
26 Making calls using the headset Managing calls using the “EPOS Connect” call control functionality Accepting a call: The softphone signals that you are receiving a call. You hear a ring tone in the headset. click X Press the Link button on the headset to accept the call. Making a call: click click X Start the call using your softphone, the audio signal is automatically transmitted to the headset. Ending a call: click X Press the Link button.
27 Making calls using the headset Making a conference call The headset system allows you to make a conference call with up to 4 D 10 series headsets. The first headset paired (master) is used control the call establishment and end of conversation. Pairing the MASTER headset with the base station The Link LED on the base station is off (headset is disconnected) or lights up red (no headset paired). 2 1 click 3x X Place the master headset into the base station.
28 Making calls using the headset 5 MASTER 6 GUEST 1 GUEST 2 GUEST 3 Making a call Dropping a GUEST headset from the conference call X Call the other party. X Press the Link button on the guest headset. The guest The Link LED on the base station flashes blue. headset is dropped from the conference call. Ending a conference call X Place the master headset into the magnetic holder of the base station to end the conference call and to drop the guest headsets from the conference call.
29 Charging the headset and storing the headset system Charging the headset and storing the headset system Charging the headset Always store the headset in the base station to ensure that it is fully charged when needed. The intelligent battery charging technology prevents over-charging. 100% X Place the headset into the magnetic holder of the base station. LED segment Required charging time The Headset LED lights up blue and the rechargeable battery is being charged.
30 Charging the headset and storing the headset system Charging the headset using the optional CH 10 headset charger The CH 10 headset charger is an optional accessory available from your EPOS partner. The CH 10 allows you to charge additional D 10 series headsets, e.g. for sharing the same base station when working shifts. Several CH 10 in connection with the MCH 7 allow to charge up to 7 headsets simultaneously. X Refer to the Quick Guide of the CH 10 or MCH 7 for more information.
31 Sharing a workplace Sharing a workplace The headsets and base stations of the D 10 series are compatible with each other. If, for example, you share a workplace, you can use one base station with different headsets. The last headset paired with the base station can be used without more ado. X Place the headset to be used into the magnetic holder Erik Tina of the base station. The Headset LED alternately flashes blue/red until the headset is successfully paired with the base station.
32 Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Liquids can damage the electronics of the product! Liquids entering the housing of the device can cause a short circuit and damage the electronics. X Keep all liquids far away from the product. X Do not use any cleansing agents or solvents. X Before cleaning, disconnect the base station from the X Only use a dry and soft cloth to clean the product. mains power supply.
33 Cleaning and maintaining the headset system Replacing the ear pads For reasons of hygiene, you should replace the ear pads from time to time. Spare ear pads are available from your EPOS partner. B A X Carefully remove the old ear pad from the ear cup. X Make sure that the fastening ring of the old ear pad is also removed from the ear cup. IMPACT D 10 Series headset system X Pull the collar B of the ear pad over the notch A of the headband.
34 Cleaning and maintaining the headset system Replacing the headset’s rechargeable battery CAUTION Danger of damage to the product! In extreme cases, abuse or misuse of rechargeable batteries or non-original EPOS batteries can lead to explosion, fire development, heat generation or smoke/gas development. X Only use original EPOS spare rechargeable batteries. Spare rechargeable batteries are available from your EPOS partner.
35 If a problem occurs ... If a problem occurs ... Problem Possible cause Solution Headset is placed into the base station but the Charge status LED if off Base station is not connected to the mains power supply X Connect the base station to the mains Rechargeable battery is deep discharged X Wait several minutes until the Charge 29 status LED lights up.
36 If a problem occurs ... Problem Possible cause Solution Bad audio quality, the other party sounds too low or too loud Microphone sensitivity is not correctly adjusted X Adjust the microphone sensitivity. Page 18 Microphone is too far away from your mouth X Adjust the microphone position. 12 Bad audio quality, you sound distorted/echoing to the other party, who also hears background noise Microphone sensitivity is not correctly adjusted X Adjust the microphone sensitivity.
37 Specifications Specifications Headset D 10 HS Dimensions (W x H x D) 140 x 24 x 22 mm Weight with... ear hook: headband: approx. 22 g approx. 45 g Talk time narrowband: wideband: up to 12 hours up to 8 hours Charging time 50%: approx. 20 min 100%: approx. 1 hour Range (environment dependent) free line of sight: in office buildings: Rechargeable battery (built-in) Lithium Polymer; 3.
38 Specifications DSEA A/S Kongebakken 9, DK-2765 Smørum, Denmark www.eposaudio.com IMPACT04/21, D 10 Series headset system Publ.
