EPSON Date: PSB #: Reference: Product(s): Subject: Product Support Bulletin April 2, 2007 Originator: VS PSB.2007.04.001 Authorization: TI 06-0491 Rev.B Total Pages: 2 Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection 3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/ 1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT2500/15000/30000 series scanners Scanning Application Force Quits on Mac OS 10.
Correct Procedure for Deleting Epson Scan Driver: ! ! ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver. If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver, first delete the Power PC driver using only the Power PC driver for your scanner model.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 2/2/2004 Originator: RY PSB.2004.02.004 Authorization: /DS TE03-389 Rev. A Total Pages: 2 Expression 1600/1680/1640XL Series Scanners; Perfection 610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200 Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3 This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.
Limitations of new driver: • • • • • • This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using Epson Scan. You may receive an error “Epson Scan cannot be started” when trying to scan from a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error, use a Firewire connection or a USB 1.1 only supported port.
EPSON Date: PSB #: Reference: Product(s): Subject: Product Support Bulletin 04/30/2003 Originator: PSB.2003.05.008 Authorization: N/A Total Pages: Perfection 1240/1250/1640/1650/1260/1660/2400/2450 Installing Smart Panel on a drive other than “C:” VS 3 This bulletin was created to inform you of a procedure for installing Smart Panel on drives other than “C:”. Description: Smart Panel will install on Drive C: by default. The procedure for specifying a different drive isn’t immediately apparent.
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06) Click on the "Path Line" and using the back arrow back up the cursor to the drive letter and change it to the desired "drive" letter. 07) Click on "OK" 08) For the message to create the necessary folders, click "YES" 09) Click "Next" 10) Continue with "installation" 11) Follow steps 5 through 9 for "Copy Utility" installation 12) Follow steps 5 through 9 for any other Smart Panel applet to be installed 13) If Epson Twain has not been installed, go to "Twain 5.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 4/30/2003 Originator: VS PSB.2003.05.006 Authorization: N/A Total Pages: 1 Perfection 1240/1250/1640/1650/1260/1660/2400/2450 Making Adjustments in Epson Twain 5.X.X This bulletin was created to inform you of a procedure for making adjustments in Epson Twain 5.X.X Description: 01) When using the TPU (transparency adapter) in manual mode or auto mode the scanned image is not correctly detected.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 05/08/2003 Originator: TC 2003.05.003 Authorization: N/A Total Pages: 1 Perfection 610/640/1240U/1640SU/1250/1650/1260/1660/2400/2450, Stylus CX3200 and Stylus CX5200 Epson TWAIN v. 5.75A for Apple Macintosh OS X 10.2 and Image Capture This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver (v. 5.75A) in Apple’s Image Capture utility on a Macintosh computer running OS X v.10.2 to v.10.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 04/01/2003 Originator: TC PSB.2003.04.003 Authorization: N/A Total Pages: 2 All EPSON Scanners Windows™ and Macintosh® Operating System requirements for USB 1.1/2.0 and IEEE-1394/FireWire® Interface connectivity This bulletin was created to inform customers of EPSON America’s support policy regarding Windows™ and Macintosh® operating system requirements for USB 1.1/2.0 and IEEE1394/FireWire® interface connectivity.
Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released. Refer to Microsoft Knowledge Base Article - 319973 Universal Serial Bus 2.0 Support in Windows 2000 for more information. Important Notes: 1.) Operating system must not be an upgrade from Windows 95. 2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software. 3.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 04/1/2003 Originator: TC PSB.2003.04.001 Authorization: N/A Total Pages: 2 Perfection 640U/1240U/1250/1640SU/1650/2450/1260/1660/2400/3200 Series Scanners and the Stylus CX 3200/5200 all-in-one series Smart Panel Copy Utility may produce copies with a light gray/blue/pink background when printing to non-EPSON printers. Description of issue: If you are using Copy from EPSON Smart Panel 2.5/2.6 or you installed the Copy utility 2.
Click on the “Image Adjust” button. You will notice the Auto Document Enhancement OFF button is selected (highlighted in dark gray). Click the ON button. You will now notice that this button is selected (highlighted in dark gray). Now click on the large green Copy button, your image will be scanned and printed. The copy of your document should look very close to the original with no background colors added. Note: The Copy utility was designed to scan and print a copy of a Letter size (8.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 9/20/2002 Originator: TC/JD PSB.2002.04.002B Authorization: N/A Total Pages: 1 Perfection 640U, 1240U, 1640SU, 1250, 1650, 2450 series scanners Epson Smart Panel & Security Rights on Windows 2000 This bulletin was created to inform you of an issue with Epson Smart Panel running under Windows 2000. This issue affects Smart Panel version 1.0.xA (1.01, 1.02, 1.03), bundled with the Perfection 640U/1240U/1640SU series and version 2.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 9/6/2002 Originator: JD PSB.2002.02.003R1 Authorization: N/A Total Pages: 3 Perfection 640U, 1240, 1640, 1250, 1650, 2450, 1260, 1660, 2400 series scanners Copy Utility Workaround for Non-Epson Printers This bulletin was created to provide information on using Smart Panel’s Copy Utility with non-Epson printers in Windows.
Workaround: As a temporary solution, select another Windows default printer (i.e. one that’s compatible with Copy) and then launch Copy. In Copy, change the printer back to the one that you want to use. Click the green and Copy button to scan and print. Follow these steps to configure Copy for the workaround. 1) First, verify that you have installed the latest version of Copy (currently 2.00A). Launch Copy and look for a green screen. This is version 2.
6) Click the Device Settings button. This will bring up the Device Settings user interface. In the Output Device field (the default printer will be listed here), click on the arrow. This will bring up the Output Device Chooser window. The screen should look like this. 7) Change the printer name to the one you want to use and then click OK. Click on the Green button to start scanning.
EPSON PRODUCT SUPPORT BULLETIN Date: 9/25/01 PSB No.: PSB.2001.09.006R3 Reference: N/A Originator: TC Authorization: Affected Product(s): EPSON Perfection 640U/1240U/1640SU & 1250/1650/2450 Series Scanners Subject: Updated Photo Print Utility Version 1.31A for EPSON Smart Panel v.1.0xA & 2.0A for Windows This bulletin provides information on the latest release of the Epson Smart Panel - Photo Print Utility program, ver. 1.31A.
Note: You must install the update files in the same directory as the original version of Photo Print in order for the update to work correctly. If your installation of EPSON Smart Panel was performed using the default directory you need to install the files to the following location on your Hard Drive C:\Program Files\Epson\EPSON Smart Panel for Scanners\Photo Print Utility.
Note: the full path to the destination folder may not be showing. 9. You will see a Setup Complete window, click Finish to complete the install. 10. To verify you have properly installed the update open Epson Smart Panel and click on the Photo Print Button. You will see a progress window that says "Setting up printer." Before you print, have your media type, print size, and Printer Driver set to the correct settings. Put a photo on the document glass and Click the "Print" button.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 7/10/2002 Originator: JD PSB.2002.07.001 Authorization: N/A Total Pages: 1 Perfection 640U, 1240, 1640, 1250, 1650, 2450 series scanners Copy Utility Workaround for Non-Epson Printers on Macintosh Systems This bulletin was created to provide information on using Smart Panel’s Copy Utility with non-Epson printers on a Macintosh computer.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 3/4/2002 Originator: JD PSB.2002.03.001 Authorization: TE01-320 Rev. A Total Pages: 2 Perfection 610, 636, 640, 1200, 1240, 1250, 1640, 1650, 2450 & Expression 636, 800, 836XL, 1600, 1640XL, 1680 Series Scanners; StylusScan 2000, 2500 Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in Macintosh OS X Classic.
Twain Driver Installation: 1. 2. 3. 4. 5. 6. Start your computer in 9.2.1. Install the Twain driver. Connect and power on the scanner. Restart your computer in OS 10.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 2/16/2002 Originator: JD PSB.2002.02.003 Authorization: N/A Total Pages: 3 Perfection 640U, 1240, 1640, 1250, 1650 & 2450 series scanners Copy Utility Workaround for Non-Epson Printers This bulletin was created to provide information on using Smart Panel’s Copy Utility with non-Epson printers in Windows. The following sections describe a workaround that can be used when Copy Utility has problems working with non-Epson printers.
1) First, verify that you have installed the latest version of Copy (currently 2.00A). Launch Copy and look for a green screen. This is version 2.00A and it should look like this: If you don’t see this on your screen then visit our web site at www.epson.com and download the Copy update. 2) Once you have installed the update, test your printer in Copy. If you get an error then go to the next step. 3) Click the Start button and then click Settings. Select Printers.
7) Change the printer name to the one you want to use and then click OK. Click on the Green button to start scanning.
EPSON PRODUCT SUPPORT BULLETIN Date: PSB #: Reference: Product(s): Subject: Originator: 3/21/2001 TC Authorization: PSB.2001.11.006R1 Total Pages: TE01-301 Rev. A 2 EPSON Perfection 1250/1650/2450 Series Scanners Scan to E-mail patch for Smart Panel 2.0A that provides compatibility with MS Outlook 2000/XP and Outlook Express 6.0 on Windows 98/Me/2000/XP This bulletin was created to inform you of a patch that is now available for the Scan to Email utility that is included on Epson’s Smart Panel 2.0A.
Clicking on "Refresh List" brings up this Warning window again. Solution: Download the patch from Epson's Support Web site at http://support.epson.com. The Installer should find the location of your Epson Smart Panel software and install the update automatically. Run Setup.exe and the Install wizard will find the location of Epson Smart Panel software on your hard drive and prompt you to continue. Click "Next." The Install wizard will then finish. Click “Finish” to complete the update and exit.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 1/15/2002 Originator: TC PSB.2001.11.005A Authorization: TE01-406, PSB.2001.11.005 Total Pages: 1 Perfection 1250/1250 PHOTO Release of a New TWAIN Version 5.54 to resolve an issue where the Epson Smart Panel Application Launches Unexpectedly. This bulletin provides information on an updated Twain driver, version 5.54A, that resolves an issue with Epson Smart Panel Version 2.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 11/14/2001 Originator: TC PSB.2001.11.003 Authorization: N/A Total Pages: 3 EPSON Perfection 1250/1650/2450 Series Scanners and Stylus Photo 780/890/1280/785EPX Printers Updated Windows Me Printer Drivers for EPSON Photo Print Utility This bulletin was created to inform you of an issue under Windows Me where the Photo Print Utility in Epson Smart Panel Version 2.
2. One of the following error messages may be seen when using the Photo Print Utility with the printer driver combination listed above. Errors you may see with the Photo Print patch ver. 1.31E installed Solution: To correct this issue the latest printer driver for the Stylus Photo 780/890/1280/785EPX printers is required. You can download the latest printer drivers from Epson's Driver web site at support.epson.com.
6. Follow the instructions used in the "Start Here" poster of your printer or follow the directions on the screen, only connect the USB cable or power on the printer when told to do so by the driver installation software. 7. Finish by verifying the updated driver versions as follows: Stylus Photo 780 - Version 6.02/P Stylus Photo 890/1280 - Version 6.01/P Stylus Photo 785EPX – Version 6.
EPSON PRODUCT SUPPORT BULLETIN Date: 10/15/01 PSB No.: PSB.2001.09.006A Reference: N/A Originator: TC Authorization: Affected Product(s): EPSON Perfection 640U/1240U/1640SU & 1250/1650/2450 Series Scanners Subject: Updated Photo Print Utility Version 1.31E for EPSON Smart Panel v.1.0xA & 2.00A for Windows This bulletin provides information on the latest release of the Epson Smart Panel - Photo Print Utility program, ver. 1.31E.
not install the program using the default location you will need to install the Update files to the directory in which you installed EPSON Smart panel's Photo Print Utility. 7. Browse to the following location: "C:\program files\epson\epson smart panel for scanners\photo print utility," and click OK 8. If you are pointing to the correct folder, you will see the following screen, click Next. If you do not see the screen below, go back to step 6.
EPSON PRODUCT SUPPORT BULLETIN Date: 9/24/2001 PSB No.: PSB.2001.09.005 Reference: N/A Originator: JD Authorization: Affected Product(s): Perfection 640, 1240, 1640, 1250, 1650 & Stylus Scan 2000/2500 Subject: Links to Smart Panel Patches This bulletin provides information and links to patch updates for Epson Smart Panel software that is packaged with several of Epson scanner and all-in-one products. The links provide instant access to the patch files for easy download and installation.
Stylus Scan 2000/2500 Windows 1. For problems sending and receiving documents when using Smart Panel’s Scan to OCR with WinFax Basic, please use this link to upgrade the fax engine. http://www.newsoftinc.com/patch/download/english/esp-fax.exe MAC 1. For image quality problems or “Cannot scan to OCR” errors when using Smart Panel’s Scan to OCR, please use this link to update your software. http://www.newsoftinc.com/patch/download/english/ocr_01.hqx 2.
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 03/27/2002 Originator: JD/TC PSB.2001.09.004R1 Authorization: TE01-102 Rev.A Total Pages: 4 Perfection 640U, 1240U, 1250, 1640SU, 1650, 2450 Series Scanners Updated Smart Panel Copy Utility Program for Windows - Revised This bulletin provides information about the latest release of the Smart Panel Copy Utility program, ver. 2.00A. The version 2.
Installation Instructions: Use these steps to install Copy Utility. 1. Close Smart Panel if it is running. 2. From the Start button click Run and then Browse. 3. Search for the folder that contains the downloaded Copy Utility file (By default this folder is called EPSON, unless you have manually specified the download folder location). 4. Double-click this file to extract the Setup files. 5. Double-click SETUP.EXE. The installation will start and the following screen will launch. 6. Click Next.
11. Click Next. You will see a Setup Status progress screen while the files are being copied to your hard drive. 12. When all files have been copied, the InstallShield Wizard Complete screen appears. Click Finish. 13. Launch Smart Panel and open Copy Utility. If you see the following Startup screen, then you have successfully installed the update. 14. The last thing you should do before copying is to turn on the Auto Document Enhancement. Note: After installing the Copy Utility 2.
Click on the Auto Document Enhancement button to turn this feature on, notice “On” is selected now and dark gray. This will resolve the light gray/blue/pink background issue in Copy Utility 2.00A. Now click on the large green Copy Button, your image will be scanned and printed. The copy of your document should look very close to the original with no background colors added. Note: The Copy Utility was designed to scan and print a copy of a Letter size (8.5” X 11”) document.