Service manual

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EXTRA CARE
SM
ROAD SERVICE
Epson offers its projector customers Extra Care Road Service, which runs concurrently with the
basic warranty, based on the terms and conditions described in your Limited Warranty.
IT’S LIKE HAVING A TECHNICAL EXPERT WITH
YOU AT EVERY TURN.
IT COULD HAPPEN.
You could have a breakdown on the road. We know how valuable time is, especially when
you’re traveling. Now you can leave your home or office with confidence, knowing that Extra
Care Road Service provides you with the projector support you need.
WE AIM TO PLEASE.
We’re committed to customer satisfaction. Our Extra Care Road Service offers a level of
support that is easy, fast, and free. Epson offers a service package that is in tune with your
needs.
SECURITY WHEN YOU NEED IT.
Our program has been specifically designed to cover our projectors in the unlikely event of a
failure. Because of this feature, you don’t have to wait for your unit to be repaired. Instead, we’ll
ship you a replacement unit anywhere in the United States, Canada, or Puerto Rico
(U.S. possessions excluded). When the replacement unit arrives, simply return the original unit
to us within three days, using the pre-paid airway bill and packaging we provide—and you’re
ready to go!
Note: In most cases, the replacement unit is an Epson-refurbished unit. If it is important to
receive your original unit back, please use the basic carry-in service instead of Road Service.
IT’S EASY.
Wherever you are, we’re just a phone call away. To use the EPSON
®
PrivateLine
®
support
service, call [phone]. This service is available for the duration of your warranty period.
You may also speak with a projector support specialist by dialing [phone] (U.S.) or
[phone] (Canada). Support hours are 6
AM to 8 PM, Pacific Time, Monday through Friday
and 7
AM to 4 PM, Pacific Time, Saturday.* You’ll speak to one of our technical support
representatives to see if you need a replacement unit to get up and running again.
FOR YOUR CONVENIENCE.
An Extra Care Road Service sticker is located on the bottom of your projector so you will always
have our telephone number with you.
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