User`s guide

Troubleshooting
6-4
Vertical lines are misaligned or vertical banding appears
The printed image has incorrect or missing colors
Possible cause Solution
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
High
Speed mode is turned
on.
Turn off High Speed mode if vertical lines are misaligned. See Chapter 2
for information.
The print heads are
misaligned.
Run the Print Head Alignment utility. See Chapter 5 for instructions.
Possible cause Solution
The Ink option is set to Black. Change the Ink setting to Color. See Chapter 1 for instructions.
The Media
Type setting
doesn’t match the loaded
paper.
Make sure the Media Type setting matches the paper or media you’re
using. Then the printer software can automatically select other settings for
the best quality. See Chapters 1 and 3.
The printable side of the paper
is face down.
Remove the paper and reload it with the printable side face up. See
Chapter 3 for instructions.
The Halftoning and Color
Adjustment Mode options are
set incorrectly for your
document type.
Use the correct settings for the project you are printing, following the
instructions in Chapter 2.
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
The ICM (Windows 95)
settings are incorrect for your
document.
Use the Automatic mode setting or choose a different project type setting.
See Chapter 2 for more information.
The ink cartridges are low on
ink or one or more ink colors
are empty.
Check the black and color ink out lights to see which cartridge you
may need to replace. See Chapter 5 for instructions.
The colors displayed on your
monitor don’t match the
printed colors.
Because your monitor and printer use different technologies to represent
colors, your printed colors cannot exactly match the colors you see on
your monitor screen. Use the ICM (Windows 95) setting. See Chapter 2
for more information.
The color settings in your
application software need
adjustment.
You may be able to adjust various color settings in your application
software. See your software documentation for more information.