User`s guide

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Password problems
Software problems
Printer or scanner problems
Option card problems
Memory module problems
External cache problems
Controller problems.
If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection for
help; see “Where to Get Help” in the Introduction of this
manual for instructions.
Identifying Your System
When you request technical assistance, be ready to provide
the serial number and “A” code or model number of your
computer, its system BIOS version number, its configuration
(including the type of disk drives, monitor, and option cards),
and the names and version numbers of any software programs
you are using.
Use these guidelines to locate information about your system.
Record the information in your User's Digest so you’ll have it
available if your system is not working.
Serial number:
Look on the back or side panel of
the computer to find the serial
number; also note the number
beginning with A (the “A” code).
7-2 Troubleshooting