User's Manual

Testing the Printer
Checking the Operation
If the self test does not print properly, check the control panel and
the print head area. If paper is jammed, turn off the printer. Then
remove the paper using the platen knob and load a new sheet. See
that all packing material and shipping restraints have been removed
from inside the printer. (You can also see Chapter 7 for further
information.)
Problem
Solution
The printer does not
print.
The printer sounds like
it is printing, but
nothing is printed.
The test did not print
when you pressed the
ON LINE button.
The ribbon may not be installed properly.
Turn off the printer, reinstall the ribbon
cartridge, and then tighten the ribbon by
turning the ribbon-tightening knob. Make
sure the ribbon passes between the print
head and ribbon guide. See page 1-9.
The ribbon may be worn. Replace the
ribbon cartridge. See page 6-4.
Turn off the printer and repeat the self
test. Make sure you hold down the FORM
FEED or LINE FEED button the entire time
you are turning on the printer.
Turn off the printer and disconnect the
cable from the host computer. Try the self
test again.
If the printer still does not print the self
test correctly, contact the store where you
purchased your printer or call the Epson
toll-free number (1-800-922-8911).
Setting Up the Printer 1-21