User's Manual

Problem/Solution Summary
Problem
Solution
Printer does not print
Printing is patchy,
faint, uneven, or
intermittent
Make sure that the printer is turned on and is
on line. Both the POWER and ON LINE lights
should be on.
Make sure that the printer and computer are
connected. Be certain you are using the
correct cable and that it is firmly plugged in at
both ends.
Turn the printer off and on again to reset it.
While the printer is turned off, make sure the
paper is loaded correctly.
If the printer still does not print, try the self
test procedure described in Chapter 1. If the
self test works correctly, the printer is all right
and the problem lies elsewhere. If the self test
doesn’t work, take the printer to a qualified
service center.
Check that the ribbon is seated correctly.
Check that the ribbon moves freely in the
cartridge.
If you have been using the ribbon for a long
time or for a large amount of printing, it may
need to be replaced.
It is also possible for the print head to wear
out if the printer is used frequently and for
long periods at a time. Contact an Epson
dealer if you think the print head needs to be
replaced.
4-2 Troubleshooting and Maintenance