Operation Manual

Chapter 7
Troubleshooting
Clearing Jammed Paper
If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide
alert messages.
Error Message Refer to
Clear paper jam and then reload
MP A
For instruction on clearing this type of paper jam, see “Paper Jam MP A (MP tray or
Cover A)” on page 148.
Clear paper jam and then reload
C4 C3 C2 C1
For instruction on clearing this type of paper jam, see “Paper Jam C4, Paper Jam C3,
Paper Jam C2, Paper Jam C1 (All paper cassette)” on page 149.
Clear paper jam and then reload
B
For instruction on clearing this type of paper jam, see “Paper Jam B E (Duplex Unit or
Cover E)” on page 150.
Clear paper jam and then reload B
E
For instruction on clearing this type of paper jam, see “Paper Jam B E (Duplex Unit or
Cover E)” on page 150.
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed paper.
❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause
other paper jams. Pull the paper gently and steadily to avoid tearing it, falling down, and injuring
yourself.
❏ Always try to remove jammed paper with both hands to avoid tearing it.
❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned
in this section, contact your dealer.
❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer
driver.
Epson AcuLaser C9300 Series User's Guide
Troubleshooting 147