Epson AcuLaser® CX11NF Fax Guide
Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Contents 1 Introduction About Your Documentation............................................................................5 Changing to Fax Mode....................................................................................6 Accessing Fax Settings .....................................................................................7 2 Sending Faxes Sending a Basic Fax .........................................................................................9 Using Speed-Dial Codes..................
5 Customizing Settings Fax Menu ..................................................................................................... 41 Customizing Transmit and Receive Settings ................................................. 44 Selecting Outgoing Fax Settings.................................................................... 47 6 Reports Printing Reports............................................................................................ 49 Fax Job Information.................................
Introduction 1 This chapter describes the documentation that is included with your Epson AcuLaser® CX11NF, and how to access the fax mode and settings. About Your Documentation This Fax Guide tells you how to send and receive faxes with your AcuLaser CX11NF. It also tells you how to set up speed dialing, specify fax settings, and maintain and troubleshoot fax-related problems. Please follow these guidelines throughout: Warning: Warnings must be followed carefully to avoid bodily injury.
Changing to Fax Mode To enter the Fax mode, press the screen. Fax button. The Fax menu appears in the LCD If you press the Fax button while in Fax mode, the screen returns to the Print mode. You can still scan and print from your computer in Fax mode. Note: If no button is pressed for more than 3 minutes, any changes made are canceled and the CX11NF returns to the Print mode.
Accessing Fax Settings You can access the Fax settings through the Setup menu in the LCD screen. 1. Make sure the CX11NF is turned on, then press the Setup button. The Setup light turns on and the LCD screen displays Setup Mode for a few seconds, and then changes to the Setup menu. 2. Use the d button to select the Fax Settings menu, then press the r button to view the items in the menu.
For some settings, you need to use the u and d buttons to scroll through available values, then press the r button to select a value. An ✽ asterisk appears next to the selected value. Press the l button to return to the previous (higher) level. Note: Some menus and items appear only when a corresponding optional device is installed or an appropriate setting has been made. 4. To exit the Setup menu and switch to another mode you can do one of the following: ■ Press the Copy, Fax, or corresponding mode.
2 Sending Faxes You can place a document either on the document table or in the Auto Document Feeder (ADF). Letter, A4, and Legal size originals can be sent for fax transmission. Please note the following: ■ You can fax Legal size documents only with the ADF. ■ If documents are placed both in the ADF and on the document table, only the documents in the ADF are scanned. ■ The transmission result might differ from the original size.
Note: Do not turn off the power or press any other button while faxing. If no button is pressed for more than 3 minutes, any changes made are canceled and the mode returns to the Print mode. 2. Place your original either on the document table or in the Auto Document Feeder. For details, see page 9. 3. Enter the recipient’s fax number directly from the numeric keypad on the control panel. Keep these points in mind: ■ You can enter a maximum of 50 characters.
Before using the speed dial function, you need to register recipient fax information beforehand. For details, see page 21. 1. Make sure the CX11NF is in Fax mode. If not, press the Fax button. 2. Place your original either on the document table or in the Auto Document Feeder. For details, see page 9. 3. Press the Speed Dial button. The registered recipient list appears in the LCD screen. Press the Speed Dial button 4.
Using One-Touch Buttons When a frequently used recipient fax number is assigned to a One Touch Dial button (A, B, or C), you can send a fax to the recipient by simply pressing the corresponding One Touch Dial button. Pressing a One Touch Dial button (A, B, or C) in any mode accesses the Fax mode. Before using the one-touch dial function, you need to register recipient fax information. For more information, see page 21.
Faxing to Multiple Recipients When multiple recipient fax numbers are registered in a group, you can send the same original to all the registered recipients by choosing the desired group number. You can register up to 20 groups. Before using the group-dial function, you need to register recipient fax information. For more information, see page 29. Note: When you use the group-dial function, the original is transmitted as a black-and-white fax. 1. Make sure that the product is in Fax mode.
Canceling a Fax You can cancel a fax by using the y Cancel button or the Fax Settings menu. Using the Cancel Button While a fax is being transmitted or received, press the y Cancel button. The LCD screen displays Cancel Print Job and the fax job is canceled. Using the Fax Settings Menu You can use the menu to cancel a fax transmission job stored in memory. 1. Make sure the product is in Fax mode. If not, press the Fax button. 2. Press the Menu button. 3.
3 Receiving Faxes There are four modes for receiving faxes. The default setting is Fax only. Item Description Auto switching The call is received by the attached phone and the CX11NF automatically answers after the phone rings for a certain duration specified by the Attached Phone Timeout setting. Fax only The CX11NF automatically answers and receives the fax. Phone only The call is received by the attached phone. Fax reception is not performed.
The Reception Settings menu appears. 5. Press the u or d button to select the reception mode you want, then press the r button. 6. To exit the settings, press the l button several times or press one of the mode buttons. Using Fax Tones This function is used to print faxes after answering the incoming call using an attached phone. Note: To use this function, the CX11NF needs to have an attached phone, and Incoming Mode in Reception Settings needs to be set to Auto Switching. 1.
Using Fax Polling This function is used to get the identifying information stored in the other party’s fax machine. 1. Make sure the CX11NF is in Fax mode. If not, press the Fax button. 2. Enter the other party’s fax number using the numeric keypad. 3. Press the u or d button several times until Polling Rcptn appears, then press the l or r button to select On. 4. When you hear a beep sound or voice guidance, press the x B&W Start or x Color Start button to start the transmission.
5. Press the u or d button to select your desired settings. 6. To exit the settings, press the l button several times or press one of the mode buttons. Distinctive Ring Pattern Detection Your CX11NF is capable of receiving distinctive ring pattern telephone calls. Your telephone company can add a second telephone number to your main telephone line that will ring with a distinctive pattern.
Fax Forwarding You can set up your CX11NF to automatically forward any faxes it receives to another fax machine. Follow these steps to set up fax forwarding: 1. Press the Setup button. The Setup light turns on and the LCD screen displays Setup Mode for a few seconds, and then changes to the Setup menu. 2. Press the d button twice to select Fax Settings, then press the r button. 3. Press the d button four times to select Forward Settings, then press the r button. 4.
Receiving Faxes
Speed Dialing 4 If you want to send faxes using speed dial, one-touch dial, or group dial codes, you need to register the recipient’s information in advance. You can register up to 60 recipient fax numbers using either the Epson Speed Dial Utility or the Setup menu in the LCD screen. Note: While using a fax function such as sending/receiving faxes or specifying fax settings in Setup mode, do not use Epson Speed Dial Utility to change a recipient.
4. Make sure Individual Speed Dial is selected, then press the r button. The Speed dial list appears. 5. Press the u or d button several times to select the number displayed as Unregistered, then press the r button. Unregistered 6. Press the d button to select Number=, then press the r button. Number= Note: To register a recipient name to the speed dial, see “Using the Speed Dial Utility (Windows Only)” on page 28.
7. Enter the phone number you want to register, and then press the r button. To correct a number while entering it, use the l button to go back one character Reset button to delete. or the The registered number is added to the speed dial list. Changing Speed Dial Recipients Follow these steps to change a recipient registered in the speed dial list. 1. Press the Setup button. The Setup light turns on. 2. Press the d button twice to select Fax Settings, then press the r button.
5. Press the u or d button several times to select the recipient you want to change, then press the r button. Unregistered 6. Make sure Change Fax Number is selected, then press the r button. 7. Press the d button to select Number=, then press the r button. 8. Enter the new phone number, then press the r button. To correct a number while entering it, use the l button or the Reset button. The registered number is changed to the new one on the speed dial list.
2. Press the d button twice to select Fax Settings, then press the r button. The Fax Settings menu appears. 3. Press the u or d button several times to select Speed Dial Settings, then press the r button. 4. Make sure Individual Speed Dial is selected, then press the r button. The speed dial list appears. Note: To clear all recipients that are registered in the speed-dial list, select Clear Speed Dial and press the r button. 5.
2. Press the d button twice to select Fax Settings, then press the r button. The Fax Settings menu appears. 3. Press the u or d button several times to select Speed Dial Settings, then press the r button. 4. Press the d button to select One-Touch Dial, then press the r button. The One-Touch Dial list appears. 5. Press the d button to select one-touch dial A, B, or C (displayed as Unregistered), then press the r button. Unregistered Unregistered 6.
Deleting One-Touch Dial Recipients Follow these steps to delete recipients from the assigned One-Touch Dial buttons A, B, or C. 1. Press the Setup button. The Setup light turns on. 2. Press the d button twice to select Fax Settings, then press the r button. The Fax Settings menu appears. 3. Press the u or d button several times until Speed Dial Settings appears, then press the r button. 4. Press the d button to select One-Touch Dial, then press the r button. The One-Touch Dial menu appears. 5.
7. Press the d button to select Yes for confirmation, then press the r button. The recipient assigned for the one-touch dial is deleted. Using the Speed Dial Utility (Windows Only) You can use the Epson Speed Dial Utility (Windows Only) to register multiple recipient fax numbers as a group, or to register recipients’ names. All data entered using the Speed Dial Utility must be uploaded to the CX11NF before it can be used. Note: You cannot print or fax while uploading or downloading speed dial data.
Registering Speed Dial Recipients First, make sure the CX11NF is in Print mode. Then follow these steps to register a recipient using the Epson Speed Dial utility. 1. Open the Edit menu on the left side of the screen, then select Create New. The Speed Dial tab appears: 2. Click the Add button.
3. Select the Speed Dial Number from the drop-down list. You can select a number from 1 to 60. 4. Type the Recipient Name. 5. Type the Telephone Number. 6. Click the OK button. The number is added to the registered recipient list. Note: Remember to click the Save button to save any changes. For more information, see page 37. Remember to click Send Record to send changes to the CX11NF. For more information, see page 40. To add your name to the fax cover page on faxes you send, see page 36.
Editing Speed Dial Recipients Follow these steps to edit a registered recipient from the Speed Dial List. 1. In the Speed Dial tab, select a registered recipient from the list. 2. Click the Edit button. The Edit window appears: 3. Make the desired changes to the information. Then click OK. The changes are saved and displayed in the registered recipient list in the Speed Dial tab. Deleting Speed Dial Recipients Follow these steps to delete a registered recipient from the Speed Dial List. 1.
Registering Groups Follow these steps to register a particular list of recipients as a group. 1. Click the Group Dial tab. The list of group dial names appears: 2. Click the Add button.
The Register Group [Add] window appears: 3. Select a Group Number from the drop-down list. You can select a number from 1 to 20. 4. Type a Group Name. 5. From the Speed Dial Data Available for Registration table, select a registered recipient from the list, then click the Add to Group button. The registered recipient is added to the group. 6. Repeat step 5 for each recipient to be added to the group. 7. When you have finished adding the recipients to the group, click the OK button.
Editing Groups Follow these steps to add or delete recipients from a registered group. 1. In the Group Dial tab, select the group from the list, then click the Edit button. The Register Group [Edit] window appears. 2. Add registered recipients to the group, and/or delete them. See “Registering Groups” on page 32 for instructions. To edit individual names see page 29. 3. When you are finished, click OK. The changes are saved and displayed in the registered group list in the Group Dial tab.
Assigning One-Touch Dial Recipients Follow these steps to assign a registered recipient to a One-Touch Dial button. 1. Click the One-Touch Dial tab. The Set One-Touch Dial list appears: 2. Click the Edit button for the button to which you want to assign a registered recipient. The Set Button window appears: 3. Select the registered recipient from the list, then click OK. The registered recipient is assigned to the button.
Deleting One-Touch Dial Recipients 1. In the One-Touch Dial tab, click the Not Set button for the button from which you want to remove a registered recipient. 2. At the confirmation, click Yes. The recipient is deleted from the button assignment. Adding Sender Information for the Fax Cover Page Follow these steps to add your name to the fax cover page on faxes you send: 1. Click the Sender Information tab. The Set Sender Information window appears. 2.
3. Click Yes. A progress meter appears. 4. Once the upload is complete, a message window appears. Click OK. To include the Sender Name on the fax cover page, set the Print Sender Info setting to On as described on page 48. Saving Speed Dial Information After you register Speed Dial or One-Touch recipients, you need to save the information as a file and send it to the CX11NF. Follow these steps to save additions or changes made in the Speed Dial Utility to a file on your PC. 1.
The Save As window appears. 2. Select a location on your PC’s hard drive, type a File Name, then click Save. 3. At the confirmation, click OK. The speed dial data is saved to a file with the extension .CSV.
Editing Speed Dial Information Follow these steps to edit the speed dial information stored in a file. 1. Open the Edit menu and select Edit Existing File. 2. Click the Browse button to select the CSV file to edit. 3. Click Next. The Speed Dial tab appears, displaying a list of registered recipients. From here you can add, edit, or delete registered recipients and group lists, or assign or reassign recipients to one-touch dial.
Sending Speed Dial Information Changes made in the EPSON Speed Dial Utility do not take effect in the CX11NF until the data is sent to it. Follow these steps to send the speed dial information created and/or changed in the Speed Dial Utility to the product. 1. While in the Speed Dial, Group Dial, One-Touch Dial, or Sender Information tabs, click the Send Record button. The Confirm Execution dialog box appears: 2. Click Yes. The information is sent to the product.
Customizing Settings 5 You can customize the settings in the Fax menu, the transmit and receive settings, and the outgoing fax settings.
Basic Settings This menu allows you to specify the basic settings for the fax mode.
Reception Settings This menu allows you to specify the following reception settings for fax mode. Item Settings Paper Cassette Auto, MP Tray, Paper Cassette Incoming Mode Auto switching, Fax only, Phone only, TAM For details, see page 15. Attached Phone Timeout 1 to 99 DRPD On, Off (Normal, All) Speed Dial Settings This menu allows you to specify the following items, as described in Chapter 4.
Fax Factory Settings The Factory Settings menu item sets the fax mode to its factory settings. Customizing Transmit and Receive Settings You can change the following settings for transmitting or receiving faxes: ■ ■ ■ ■ ■ ■ Density Document Size Image Quality Output Paper Size Overseas Transmission Mode Polling Reception Adjusting Fax Density When sending a fax, you can specify seven levels of transmission density (–3 to 3). The greater the number, the darker the image. 1.
Selecting Document Size You can specify the document size from A4, B5, Letter, and Legal. The default size is set to Letter. 1. Make sure the CX11NF is in Fax mode. If not, press the Fax button. 2. Press the d button to select Document Size. 3. Press the l or r button several times until your desired paper size appears. 4. Press the u button to return to the recipient item, or change other settings if necessary.
Output Paper Size The received fax can be printed in A4, B5, Letter, or Legal. When the output paper size does not match the received data size, the image of the received data is divided according to the output paper size as shown in the table below: Cassette paper size Received document size Letter Letter A4 Legal Reduced1 Divided2 Legal 1 Received image is reduced in the sub-scan direction only. 2 Received image is output on 2 pages.
Using Polling Reception This function enables you to import the fax data stored in the sender’s fax machine. 1. Make sure the CX11NF is in Fax mode. If not, press the Fax button. 2. Press the d button several times to select Polling Rcptn. 3. Press the l or r button to select On or Off. 4. Press the u button several times to exit the Polling Rcptn setting, or specify other settings if necessary.
Printing Sender Information This function is used to print sender information on outgoing faxes. When Print Sender Info is set to On, the date, day of week, time, sender’s name, sender’s phone number, and page number (fraction style display) are automatically printed at the top of the transmission image. See page 36 for instructions on entering the sender name using the EPSON Speed Dial Utility (Windows only). 1. Press the Setup button on the control panel.
6 Reports You can print a variety of reports, including communication reports and lists of fax job information and fax settings. Printing Reports You can print the following communication reports or a fax information list to check various transmission information and transmission results. Type of report Description Speed Dial List Prints a list for one-touch dial, group dial, and speed dial information. Activity Report Prints a list of faxes sent and received.
Report (Communication) Setup Settings You can specify the following settings for fax communication reports. Type of Report Description and Settings Activity Report This report contains transmission and reception information. Transmission Report Multiple Trans Report On Print this report automatically for every 50 transmissions. Off To not print this report automatically. This report contains transmission information such as start time, number of pages, and transmission result.
Fax Job Information This function confirms the status for a fax transmission or reception. Setting Description Memory Info Display Displays the remaining memory level in percent. Fax Transmission Job Displays the list of faxes to be transmitted. Fax Reception Job Displays the list of faxes to be printed. Follow the steps below to change the Fax Job Information settings. 1. Press the Fax button on the control panel. The Fax light turns on and the Fax menu appears in the LCD screen. 2.
Reports
Solving Problems 7 This chapter describes ways for you to solve any problems that might occur with the fax functions. Fax Error Messages Message Action Fax Error Turn off the product, wait several minutes, then turn it on again. If the error occurs again, contact Epson as described on page 56. Insufficient memory Wait until the fax jobs stored in memory are finished, then try transmission/reception again, or a lower Image Quality setting.
Problem Solution Unit is receiving faxes • If your product is on a PBX system, the system might be but not sending them generating a dial tone the product cannot detect. Disable the detect dial tone setting. See “Basic Settings” on page 42. • If you think there might be a poor connection on the phone line, try sending the fax later. Outgoing fax calls keep dialing The product will automatically redial if the Auto Redial Tries setting is between 1 and 99.
Problem Solution Faxes are transmitting • Check if you are sending or receiving a very complex fax. A or being received very complex fax, such as one with many graphics, takes longer. slowly • Check if the receiving fax machine has a slow modem speed. The CX11NF only sends the fax at the fastest modem speed the receiving fax machine can use. • Check if the resolution at which the fax was sent or received is very high.
Where To Get Help Epson Technical Support Epson provides these technical support services: Internet Support Visit Epson’s support website at http://support.epson.com and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Notices 8 This chapter contains safety instructions and information about the product’s regulatory compliance. Important Safety Instructions When Using the CX11NF With Telephone Equipment When using the CX11NF with telephone equipment, follow these basic safety precautions to reduce the risk of fire, electric shock, and injury: ■ Do not use the CX11NF near water. ■ Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
FCC Compliance Statement For United States Users 1. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the top of FAX MODEM board of this equipment is a label that contains, among other information, a product identifier in the format US: BKMMM00BEU-96. If requested, this number must be provided to the telephone company. 2. RJ11C is available for this equipment. 3.
transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. In order to program this information into your fax machine, you should use the FAX Recipient Registration Tool (EPSON Speed Dial Utility). 10.
Declaration of Conformity According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: Epson America, Inc. Located at: MS: 3-13 3840 Kilroy Airport Way Long Beach, CA 90806 Telephone: (562) 290-5254 Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device.
Epson America, Inc. Limited Warranty What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the Epson product covered by this limited warranty statement, if purchased new and operated only in the United States or Canada, conforms to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. For warranty service, you must provide proof of the date of original purchase.
FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY. NEITHER EPSON AMERICA, INC.
CPD-19582R2 Printed in XXXXXX XX.
