User`s guide

Paper is improperly loaded
If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly.
Turn off the printer and gently remove the paper. Then turn on the printer and reload the paper
correctly.
Paper is not ejected fully or is wrinkled
❏ Clear the jammed paper as explained in “The Paper Jams” on page 172. Also, confirm the
Paper Size setting in your application or printer settings. See the online help for details.
❏ If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.
Note:
Store any unused paper in its original packaging in a dry area.
The Printer Does Not Print
All lights are off
❏ Press the P Power button to make sure the printer is on.
❏ Turn off the printer and make sure that the power cord is securely plugged in.
❏ Make sure that your outlet works and is not controlled by a wall switch or timer.
Lights came on and then went out
The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it
immediately. Then check the label on the back of the printer.
c
Caution:
If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact Epson
Service Center.
& See “Contacting Epson Support” on page 190.
B-310N/B-510DN User’s Guide
Troubleshooting 185