ES-50/ES-60W/ES-55R/ES-65WR User's Guide
Contents ES-50/ES-60W/ES-55R/ES-65WR User's Guide......................................................................................... 7 Scanner Basics............................................................................................................................................ 8 Scanner Parts Locations ...................................................................................................................... 8 Scanner Parts........................................................
Sending a Scan to a Cloud Service ............................................................................................... Printing a Scan .............................................................................................................................. Saving a Scan as a Microsoft Office Format File ........................................................................... Selecting Epson ScanSmart Settings.................................................................................
Solving Problems ...................................................................................................................................... 78 Scanner Light Status .......................................................................................................................... 78 Solving Scanning Problems ............................................................................................................... 81 Scanner Does Not Turn On or Off or Turns Off Unexpectedly ...........
General Specifications ....................................................................................................................... 98 Dimension Specifications ................................................................................................................... 99 Electrical Specifications ................................................................................................................... 100 Environmental Specifications ...............................................
ES-50/ES-60W/ES-55R/ES-65WR User's Guide Welcome to the ES-50/ES-60W/ES-55R/ES-65WR User's Guide. For a printable PDF copy of this guide, click here.
Scanner Basics See these sections to learn about the basic features of your scanner. Scanner Parts Locations Changing the Power Save Settings Charging the Battery (ES-60W/ES-65WR) Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Accessories Parent topic: Scanner Basics Scanner Parts Note: The illustrations show the ES-50/ES-55R, but the parts are the same for the ES-60W/ES-65WR.
Parent topic: Scanner Parts Locations Scanner Buttons and Lights ES-50/ES-55R 1 start button 2 automatic feeding mode light 3 Ready light ES-60W/ES-65WR 9
1 start button 2 automatic feeding mode light 3 Ready light 4 Wi-Fi light 5 Wi-Fi AP light 6 battery light 7 Error status light 8 Wi-Fi switch 9 Wi-Fi connect button 10 power switch Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
• Windows (other versions): Click EPSON > Epson Scan 2 Utility. or Start, and select All Programs or Programs. Select • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Power Save tab. 3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting. 4. Select a power off timer setting for the Battery or USB power setting (ES-60W/ES-65WR). 5. Click Set. 6. Close the Epson Scan 2 Utility.
Charging the Battery (ES-60W/ES-65WR) The scanner runs on battery power when it is not connected to the computer with a USB cable, or if it is connected via Wi-Fi. You can charge the battery from a computer with a USB connection to the scanner. 1. Make sure that the computer is turned on and not in sleep mode. 2. Connect the scanner to the computer using the micro USB cable that came with the scanner. 3. Slide the power switch to turn on the scanner.
Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Slot Original Document Specifications Receipt Specifications Special Original Specifications Plastic Card Specifications Loading Originals in the Input Slot You can load an original that meets the document specifications in the input slot. Caution: Do not load photos, or valuable original documents or artwork, directly into the scanner. This may wrinkle or damage the original.
• For standard size originals, slide your original into the input slot against the left side as shown until it meets resistance. Make sure the printed side is faceup and top edge first.
• For longer originals, slide your original into the input slot against the left side as shown until it meets resistance. Make sure the printed side is faceup and top edge first. Set the paper size in the scanning program and support the original as it enters into and ejects from the scanner.
• For receipts, support the original by hand and load it into the input slot against the left side as shown until it meets resistance. Make sure the printed side is faceup and top edge first.
• For envelopes, slide the original into the input slot against the left side as shown until it meets resistance. Make sure the printed side is faceup and the flap is facing as shown. For envelopes with the flap on the shorter side, load the envelope with the flap side last. Caution: Do not load envelopes with adhesives on them.
• For plastic cards, load the card horizontally into the input slot against the left side as shown until it meets resistance. Make sure the printed side is faceup. Caution: Do not load plastic cards vertically or at an angle. • For irregularly shaped originals, use an optional carrier sheet (part number B12B819451).
side. Slide the carrier sheet top edge first into the input slot against the left side as shown until it meets resistance. Note: Only use the carrier sheet designed for your scanner. If the carrier sheet is scratched or has been scanned more than 3,000 times, stop using it and obtain a new one.
Related references Original Document Specifications Receipt Specifications Special Original Specifications Plastic Card Specifications User Replaceable Epson Scanner Accessories Original Document Specifications You can load original documents that meet these specifications in your scanner. Note: To scan delicate originals or originals that are easily wrinkled, use an optional carrier sheet (part number B12B819451). Paper type Paper size Paper weight Plain paper Letter (8.
Caution: Do not load the following types of originals in the scanner, or they may be damaged or may damage the scanner: • Originals with an uneven surface such as letterhead paper • Originals with crinkles or fold lines • Curled originals • Coated paper • Originals with punch holes • Originals with folded corners • Photos or photo paper* • Originals with labels or stickers* • Originals with staples or paper clips • Originals with sticky notes attached* • Ripped originals* • Originals with carbon paper backi
Paper type Paper size Paper thickness Receipts (plain paper, fine paper, or recycled paper) 3 × 3 inches (76.2 × 76.2 mm) to 3 × 14 inches (76.2 × 355.6 mm) 12 to 72 lb (46 to 270 g/m²) Note: Scan receipts one at a time using automatic feeding mode. Support a long original receipt by hand as it enters and exits the scanner. Parent topic: Loading Originals Special Original Specifications You can load 1 envelope or irregularly shaped original that meets these specifications in your scanner.
Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network (ES-60W/ES-65WR). Network Security Recommendations Connecting to an Existing Wi-Fi Network Direct Wi-Fi Mode Setup Epson DocumentScan App for iOS/Android Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Connecting to an Existing Wi-Fi Network You can set up your scanner to communicate with your computer using a wireless router. The wireless router can be connected to your computer over a wireless or wired network.
Parent topic: Wi-Fi Networking Manually Connecting to a Wi-Fi Network You can use your product's software installer to connect the scanner to a Wi-Fi network. Note: You must have a computer with a wireless adapter to set up the connection. 1. See the Start Here sheet for instructions on downloading and installing your scanner's software. Note: The scanner powers off after 1 minute of inactivity. If the scanner turns off during the procedure, you may need to repeat some of the steps. 2.
4. Enable WPS on your router by pressing the WPS button or enabling the WPS setting in your router firmware. The router enters WPS discovery mode for 2 minutes. 5. Press and hold the Wi-Fi connect button on the scanner until the ready, AP lights flash alternately. Wi-Fi, and Wi-Fi Note: If you do not complete this step within 2 minutes, repeat these steps to try again. When the ready, Wi-Fi, and connected to the network.
The scanner enters WPS discovery mode for two minutes. 5. Use your computer to enter the PIN code 01234565 into the WPS PIN number setting in the router firmware within two minutes. Note: If you do not enter the code within 2 minutes, repeat the steps to try again. Connection setup starts when the ready light flashes, and the Wi-Fi and Wi-Fi AP lights flash alternately. When the ready, Wi-Fi, and Wi-Fi AP lights on the scanner stay on, the scanner is connected to the network.
Parent topic: Wi-Fi Networking Enabling a Direct Wi-Fi Connection You can enable a direct Wi-Fi connection to allow direct communication between your scanner and computer or other devices without a wireless router. Note: While you are connected to the scanner, your computer cannot access the internet. 1. Set the Wi-Fi switch on the scanner to the Wi-Fi position. 2. Turn on the scanner. 3. From your computer or device, search for and select the SSID shown on the label on the bottom of the scanner.
3. Press and hold the Wi-Fi connect and about ten seconds to turn on the scanner. start buttons and slide and hold the power switch for The Wi-Fi and Wi-Fi AP lights flash alternately and the ready light flashes. The default network settings are restored when the lights stop flashing.
Scanning You can scan your originals and save them as digital files. Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning Using Receipt Manager Selecting Receipt Manager Settings Scan Resolution Guidelines Scanning a Document in Epson ScanSmart You can scan and review documents in Epson ScanSmart. Note: The images show Windows screens; Mac screens may be slightly different. 1. Load your original into the scanner. 2.
You see a screen like this: 3. Select the scan option.
The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this: 4. You can review, edit, or reorder the scanned image(s) as follows: • Select Scan more to scan more originals. • Select Delete to delete selected scanned images. • Select a rotate option to rotate each scanned image. 5. When you are finished reviewing the scanned images, click Next.
You see a screen like this: 6. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to E-mail Sending a Scan to a Cloud Service Printing a Scan Saving a Scan as a Microsoft Office Format File Parent topic: Scanning Related tasks Customizing Action Icons Loading Originals in the Input Slot Saving a Scan You can save a scanned image to your computer as a PDF, searchable PDF, or JPEG file. 1. Make sure your originals are scanned and reviewed.
You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image as a PDF, JPEG, or searchable PDF file. If you select searchable PDF, you can select the OCR (Optical Character Recognition) language. • Select the folder on your computer where the document is saved. 4. Click Save.
You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image as a PDF, JPEG, or searchable PDF file. If you select searchable PDF, you can select the OCR language. • If you also want to save a copy of the scanned image to your computer, make sure the checkbox is selected and select the folder on your computer where the document is saved. 4.
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send the document. • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image as a PDF, JPEG, or searchable PDF file.
Note: Printing scanned images is available only with Epson printers. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
Saving a Scan as a Microsoft Office Format File You can save your scans in one of the following editable Microsoft Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx). Note: The Save to PowerPoint option is only available for Windows. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click one of the save to options. Note: A first-time prompt may appear asking you to download a Microsoft Office plug-in.
4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Scanner Changing the Scan Settings Changing the File Name Settings Changing the Save Settings Save Settings Customizing Action Icons Parent topic: Scanning Changing the Scanner If you are using more than one scanner, you can change the scanner that you are using with your computer.
You see a screen like this: 2. On the Scanner Settings tab, click Change.
3. Select the scanner you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button. You see a screen like this: 2. On the Scanner Settings tab, click Scan Settings.
You see a screen like this: 3. Change the settings as necessary and click Save.
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
You see a screen like this: 3. Change the settings as necessary: • Make sure the Automatic file naming checkbox is selected if you want OCR to automatically detect the subject and date and add them to the file name. You can enter a file name that will be used if OCR cannot detect the subject. • Select the OCR language. • Select the date format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1.
You see a screen like this: 2. Click the Save Settings tab.
You see a screen like this: 3. Click Options for PDF or JPEG and change the settings as necessary. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved as PDFs or JPEGs.
Setting Options Description Security Open File Password Sets a password to open the file Protect Property Settings Sets a password to protect file properties and allows for restrictions on file editing and printing JPEG Options Setting Options Description Image Quality Options — Sets a compression level by moving a slider or entering a value. File size increases when high resolution is selected. Encoding (Windows only) Standard Images load from top to bottom in a web browser.
You see a screen like this: 2. Click the Customize Actions tab.
You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning Using Receipt Manager Receipt Manager software for Epson ScanSmart is included with ES-55R and ES-65WR models, and is available as an upgrade for ES-50 and ES-60W models.
1. Do one of the following to start your free trial: • Click the Manage Receipts icon on the main Epson ScanSmart screen.
• Click the Manage Receipts icon on the Select Action screen.
2. Select Start Trial. Note: If you are ready to purchase a license key now, click Purchase License Key. The Epson support page opens in your web browser. When you receive the license key, click Enter License Key and enter it on the screen that appears, then click Activate. You can also click the link below for instructions on activating Receipt Manager from the Settings menu.
3. Make sure the scanner and serial number listed match your product and click OK. 4. Receipt Manager opens and you can begin using its features.
When the 30-day trial expires, you can purchase a license key to continue using Receipt Manager features. Hiding the Receipt Manager Trial Icons Parent topic: Scanning Using Receipt Manager Hiding the Receipt Manager Trial Icons You can hide the Receipt Manager trial icons from the Epson ScanSmart screens. 1. Click the Settings button in Epson ScanSmart. You see a screen like this: 2. Click the Other Settings tab.
You see a screen like this: 3. Click the Display Try Receipt Manager icon toggle button to hide or display the trial icon on the main Epson ScanSmart screen. Note: You can also hide or display the trial icon from the Select Action screen on the Customize Actions tab. 4. Click Close. Parent topic: Starting a Free Trial (ES-50/ES-60W) Activating Receipt Manager (ES-50/ES-60W) You can purchase a license key to activate Receipt Manager. Note: The license key can only activate one scanner. 1.
You see a screen like this: 2. Click the License Management tab.
You see a screen like this: 3. To purchase a new license key, click Purchase License Key. The Epson support page opens in your web browser where you can purchase the license key. If you already have a license key, go to step 4. 4. Make sure the scanner you want to activate the license key for is displayed at the top of the screen. Click Change if you want to select a different scanner. 5. Click Enter License Key.
You see a screen like this: 6. Enter the license key you purchased and click Activate. 7. Click Yes on the next screen (Windows only). 8. When you see a message indicating that activation was successful, click OK. The activated scanner and license key appear in the License Management List.
Parent topic: Scanning Using Receipt Manager Scanning Receipts and Using Receipt Manager You can scan receipts and manage the data in Receipt Manager. 1. Load your original receipts into the scanner. 2. Press the start button on the scanner. Epson ScanSmart automatically opens on your computer and the scan job begins. The receipts feed through the scanner. When scanning is complete, you see a screen like this: 3.
You see a screen like this: 5. Click Manage Receipts.
Note: You can also click Manage Receipts from the main Epson ScanSmart screen to begin scanning receipts. Note: If you are using the trial version of Receipt Manager, you must click Continue Trial each time you click Manage Receipts. 6. In the Edit window, review the receipt data against the scanned image and make sure it is correct. You can also choose the following options: • Select Scan & Add to scan more receipts. • Select Delete to delete selected scanned images.
You see a screen like this: 9. Select an option. See the links below.
2. In the Export and Save window, click QuickBooks Online. The QuickBooks window appears. 3. Enter your QuickBooks login information. Follow the on-screen instructions to continue. Parent topic: Scanning Receipts and Using Receipt Manager Exporting Receipts to QuickBooks Desktop You can export receipt data to QuickBooks Desktop (Windows only). Note: Make sure the QuickBooks Desktop software is installed and opened on your computer. 1. Make sure your receipts are scanned and reviewed. See the link below. 2.
1. Make sure your receipts are scanned and reviewed. See the link below. 2. In the Export and Save window, click Quicken File. You see a screen like this: 3. Do one of the following: • Select Cash transaction and click Continue to save the receipt data as a QIF file. • Select Select the Quicken account and click Continue to export the receipt data to a QIF file previously saved on your computer. The scanned receipt data is saved or exported.
Parent topic: Scanning Receipts and Using Receipt Manager Saving Receipt Data as a CSV File You can save receipt data as a CSV file to use in a spreadsheet program such as Microsoft® Excel®. 1. Make sure your receipts are scanned and reviewed. See the link below. 2. In the Export and Save window, click CSV File. 3. Choose the folder on your computer where you want to save the CSV file.
Selecting Receipt Manager Settings Receipt Manager software for Epson ScanSmart is included with ES-55R and ES-65WR models, and is available as an upgrade for ES-50 and ES-60W models. After starting Receipt Manager, you can export or import the receipt database and change various settings.
2. Choose one of these options: • Click Export to export the receipt database. A file is created that can be saved to a folder on your computer. • Click Import to import the receipt database. Choose the file that was created when you exported the database. The current database is overwritten. 3. Click Close. Parent topic: Selecting Receipt Manager Settings Related tasks Scanning Receipts and Using Receipt Manager Changing Column Settings You can choose which columns are displayed in the receipt list. 1.
You see a screen like this: 3. Choose which columns to display by selecting or deselecting each checkbox. Click the arrow icons to move the items up or down in the display order you want. 4. Click Close. Parent topic: Selecting Receipt Manager Settings Related tasks Scanning Receipts and Using Receipt Manager Changing Currency and Language Settings You can change the currency and OCR language for data in Receipt Manager. 1. Click the Settings button in Receipt Manager.
You see a screen like this: 2. Click the Currency and Language tab.
You see a screen like this: 3. Select a currency type and OCR language. 4. Click Close. Parent topic: Selecting Receipt Manager Settings Related tasks Scanning Receipts and Using Receipt Manager Importing Categories from QuickBooks Desktop or Quicken You can import categories from QuickBooks Desktop or Quicken to use in Receipt Manager. 1. Click the Settings button in Receipt Manager.
You see a screen like this: 2. Click the Classification Settings tab.
You see a screen like this: 3. Click Import for one of the options and follow the on-screen instructions. 4. After categories are imported, select the categories you want to display in the Receipt Manager Edit window from the Classification List and click Close. Parent topic: Selecting Receipt Manager Settings Scan Resolution Guidelines The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of detail captured in your scans.
Increase the resolution setting in your scanning software. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the resolution setting to 600 dpi. • You will scan the image at 100% or smaller size.
Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Calibrating Your Scanner Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. 1. Turn on the scanner and make sure it is connected to the computer. 2. Load the dry cleaning sheet into the scanner. 3.
7. If the scanner is not clean after multiple cleanings with the dry cleaning sheet, repeat these steps using the wet cleaning sheet from the optional maintenance sheet kit. Note: You can use the wet cleaning sheet only once. If the scanner is still not clean after using the wet cleaning sheet, contact Epson for support.
3. Do one of the following to start the Epson Scan 2 Utility: • Windows 10: Click > EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click Scan 2 > Epson Scan 2 Utility. or Start > All Programs or Programs > EPSON > Epson • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 4. Click Maintenance. 5. Click Calibration. The scanner feeds and ejects the calibration sheet.
Solving Problems Check these sections for solutions to problems you may have using your product. Scanner Light Status Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Solving Receipt Manager Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights.
Light status Condition/solution The ready light is orange Check the following: • Make sure there are no originals jammed in the scanner. • Make sure the scanner is connected to your computer securely. • If a firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection. • Disconnect and re-connect the USB cable to the computer.
Light status Condition/solution The error status light shows A paper jam has occurred. Remove and reload the original. the letter J and the ready light is orange The error status light shows One of the following has occurred: the letter F and the ready light • A fatal error has occurred. Turn the scanner off and on again. If the is orange error continues, contact Epson for support. • The battery cannot be fully charged even if you are charging the battery within the guaranteed charging temperature range.
Light status Condition/solution The error status light shows three horizontal lines and the Wi-Fi and Wi-Fi AP lights flash simultaneously. Epson ScanSmart did not launch after pressing the scanner's button while connected over a network. start • Check the Wi-Fi connection. Try turning the wireless router off and on again. • Make sure the correct scanner is selected in Epson ScanSmart. • Make sure another computer is not connected to the scanner using a USB cable.
Parent topic: Solving Problems Scanner Does Not Turn On or Off or Turns Off Unexpectedly If the scanner does not turn on or off or if it turns off unexpectedly, try these solutions: • Wait a second after connecting the USB cable. It may take a few seconds until the scanner turns on. • If the scanner turns off unexpectedly, you may need to adjust the Power Save settings. • Use the scanner within the operating temperature range. The scanner may turn off suddenly under low or high temperatures.
Charging the Battery (ES-60W/ES-65WR) Scanner Button Does Not Start Scanning If pressing the start button on your scanner does not start a scan, try these solutions: • Restart your computer. • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • If you are connecting your scanner over a network, make sure the Wi-Fi connection is working correctly. Try turning the wireless router off and on again, and make sure the router cable is securely connected.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure the scanning software is installed. • Use the USB cable that came with the scanner. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Check that the Wi-Fi connection is working correctly.
Related tasks Loading Originals in the Input Slot Cleaning Inside Your Scanner Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: 1. Gently pull out the jammed original in the direction that offers the least resistance. Note: If paper gets stuck in the roller and remains inside the scanner, carefully remove it with a pair of tweezers in the direction of the output slot. If you cannot remove it, contact Epson for support. 2.
Related tasks Loading Originals in the Input Slot Cleaning Inside Your Scanner Scanning is Slow If scanning becomes slow, try these solutions: • Scan your original at a lower resolution, if possible. • Make sure your system meets the requirements for your operating system. If you are scanning a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory or reduce the resolution.
Parent topic: Solving Problems Cannot Scan Over a Network If you cannot scan over a network (ES-60W/ES-65WR) with Epson ScanSmart or start the Epson Scan 2 Utility, try these solutions: • Make sure the Wi-Fi switch is set to the Wi-Fi position. • Make sure the computer and scanner are connected to the same network (or network segment/VLAN). • Move the scanner and computer or smart device closer to the router or access point.
• If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you activate WPS on your scanner within 2 minutes of activating WPS discovery mode on the router by pressing the WPS button or enabling the WPS setting in your router firmware. • Make sure to place your scanner within contact range of your router. Avoid placing your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.
Related topics Wi-Fi Networking Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem.
• In Epson ScanSmart, click Settings > Scanner Settings > Scan Settings and try adjusting these settings and scanning again: • On the Main Settings tab, make sure you select the correct Image Type for your original. • On the Main Settings tab, try increasing the Resolution setting. • On the Advanced Settings tab, select Text Enhancement and choose a setting. Note: The Text Enhancement setting depends on the selected Image Type.
Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting. • Select a lower Resolution setting.
• In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting. • In Epson Scan 2, select the Advanced Settings tab. Set the Edge Fill setting to None. Parent topic: Solving Scanned Image Quality Problems Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions, you may need to reset the Epson Scan 2 settings using the Epson Scan 2 Utility. 1.
Cannot Access an Accounting Service If you cannot access an accounting service, try these solutions: • Make sure the login information you entered for the accounting service is correct. • Make sure the accounting service is not down for system maintenance. Check the accounting service website for more information. • Make sure the desktop accounting service and its company file are opened on your computer.
Uninstalling Scanner Software - Windows You can uninstall and then re-install your scanner software to solve certain problems. 1. Exit all applications currently running on your computer. 2. Turn off the scanner (ES-60W/ES-65WR). 3. Disconnect any interface cables. 4. Do the following to uninstall each of your scanning software programs and follow any on-screen instructions: • Windows 10: Click and select (Settings) > Apps > Apps & features. Select the scanner software program and click Uninstall.
7. Follow the on-screen instructions to uninstall the software. 8. To reinstall your scanner software, see the Start Here sheet for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.
Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
• macOS 10.12.x • OS X 10.11.x Note: The UNIX File System (UFS) for OS X is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads.
Color depth Color • 48 bits per pixel internal (16 bits per pixel per color internal) • 24 bits per pixel external (8 bits per pixel per color external) Grayscale • 16 bits per pixel internal • 8 bits per pixel external Black and white • 16 bits per pixel internal • 1 bit per pixel external Interface One USB 2.0 port (Hi-Speed) IEEE802.11b/g/n (ES-60W/ES-65WR) (You cannot use a USB and network connection at the same time [ES-60W/ES-65WR].
Electrical Specifications Scanner Note: Check the label on the scanner for voltage information. Power consumption varies depending on operating conditions. Rated input voltage DC 5 V Rated input current 0.5 A Power consumption (approximate) ES-50/ES-55R: Operating: 2.1 W or less Ready mode: 1.1 W Sleep mode: 0.4 W Power off mode: 0.1 W or less ES-60W/ES-65WR (connected via USB): Operating: 2.7 W or less Ready mode: 1.6 W Sleep mode: 1.0 W Power off mode: 0.
Charging time USB 2.0 port: 3.5 hours (approximately) (USB charging time with scanner turned off; if the scanner is turned on, charging takes longer.
Maximum radio-frequency power transmitted 20 dBm (EIRP) Note: AP mode connection and Wi-Fi connection can be used at the same time. Parent topic: Technical Specifications Safety and Approvals Specifications Scanner United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No.
Notice for Argentina WLAN Module Model: WM294V2-E01 CNC ID: C-21870 Notice for Mexico Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Product Model: J421A (ES-60W) WLAN Module Model: WM294V2-E01 Brand: EPSON IFT Certification Number: RCPEPWM18-1051 Notice for Paraguay Imported by: Fastrax, S.A. Av. Perú esq.
Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
• Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms.
• Do not subject your product to sudden changes in temperature or humidity; this may cause condensation to develop inside the LCD screen and degrade its performance. Parent topic: Notices Battery Safety Instructions (ES-60W/ES-65WR) • If the battery is not fully charged within the specified time, stop charging. Otherwise, the battery could become hot, emit smoke, rupture, or catch fire. • Do not place the product in a microwave oven or a high-pressure container.
Exercise caution when copying the following items: • Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc. • Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law. Restriction on disassembling and decompiling You may not disassemble, decompile, or otherwise attempt to derive the source code of any software included with this product.
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C. §1, et seq.
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1 above. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity.
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law; notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and expenses. 1.7 Opt-out.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
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