Datasheet

ManualsBrandsEpson ManualsPrint & ScanC11C560031BS

24-pin Dot Matrix Printer

system, or transmitted in any form or by any means, electronic, mechanical, photocopying,

recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

The information contained herein is designed only for use with this Epson printer. Epson is

not responsible for any use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this

product or third parties for damages, losses, costs, or expenses incurred by the purchaser or

third parties as a result of: accident, misuse, or abuse of this product or unauthorized

modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly

comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the

use of anyoptions orany consumable products other than those designatedas OriginalEpson

Products or Epson Approved Products by Seiko Epson Corporation.

EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation.

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

IBM is a registered trademark of International Business Machines Corporation.

General Notice: Other product names used herein are for identification purposes only and may be

trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Reference Guide

NPD0748-00

Summary of content (176 pages)

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® 24-pin Dot Matrix Printer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
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Contents Chapter 1 Setting up the Printer Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Remove the protective materials . . . . . . . . . . . . . . . . . . . . . . . . 7 Assembling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Connecting the Printer to Your Computer. . . . . . . . . . . . . . . . . . . . 12 Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 4 Printer Software About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Printer Driver with Windows Me and 98. . . . . . . . . . . . Accessing the printer driver from Windows applications . . Accessing the printer driver from the Start menu . . . . . . . . . Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 6 Problem Solver Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Using the error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Printing a Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Printing Hex Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Problems and Solutions . . . . . . .
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Appendix A Product Information Printer and Ribbon Cartridge Parts. . . . . . . . . . . . . . . . . . . . . . . . . Printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ribbon cartridge parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electronic . . . . . . . . .
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Chapter 1 Setting up the Printer Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Remove the protective materials . . . . . . . . . . . . . . . . . . . . . . . . 7 Assembling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Connecting the Printer to Your Computer. . . . . . . . . . . . . . . . . . . . 12 Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Plugging in the Printer .
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Unpacking the Printer These items are included in the box with your printer. printer ribbon cartridge power code User’s Guide Remove the protective materials Follow the directions written on the cardboard box to remove the protective materials. Save all packing and protective materials in case you need to ship the printer in the future.
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Assembling the Printer 1. Make sure the printer is turned off and unplugged. 2. Hold both sides of the printer cover and move it upward to open it. 3. Push the release lever to move the upper mechanism forward. Make sure that you push the lever until it clicks.
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4. Slide the print head to the middle of the printer by hand. 5. Remove the ribbon cartridge from the package. 6. Place the plastic hooks on the ribbon cartridge into the slots of the printer. Then press both sides of the cartridge until it clicks into place.
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7. Hold both sides of the ribbon guide and pull it down until it is out of the cartridge. 8. Put the ribbon guide at the bottom of the print head and push it up until it clicks into place.
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9. Turn the ribbon-tightening knob to help feed the ribbon into place. c Caution: The ribbon should not be twisted or creased. 10. Pull the release lever back to move the upper mechanism to its original position. Make sure that you pull the lever until it clicks.
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c Caution: Make sure that you move the upper mechanism by pulling the release lever. Do not pull the mechanism by hand. It may damage the printer. 11. Close the printer cover. Connecting the Printer to Your Computer Connecting the printer Make sure both the printer and computer are turned off, then connect the interface into the printer and computer. Use USB, Serial, or Parallel cable to connect the printer and computer. Note: The interface cable connectors have only one correct orientation.
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Plugging in the Printer Make sure the printer is turned off, then plug the power cord into the printer’s AC inlet and a properly grounded electrical outlet. Installing the Printer Software Installing the software in Windows XP, Me, or 2000 Note: ❏ Installing the printer software for Windows XP or 2000 may require administrator privileges. If you have problems, ask your administrator for more information. ❏ Turn off all virus protection programs before installing the printer software. 1.
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Note: If the SOFTWARE LICENSE AGREEMENT dialog box does not appear, double-click Epsetup.exe in the CD-ROM. 2. Read the license agreement. If you agree with the terms, click Agree. 3. Click Install and then follow the on-screen instructions. 4. After you install the driver, change the software setting from PR2 to ESC/P. See “Changing default settings” on page 94 for details. Installing the software in Windows 98 or Windows NT 4.0 Note: ❏ Installing the printer software for Windows NT 4.
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❏ The examples in the following section are from the Windows 98 operating system. They may vary in appearance from what actually appears on your screen; however, the instructions are the same. 1. Make sure that the printer is turned off, then insert the User CD-ROM into the CD-ROM drive. The SOFTWARE LICENSE AGREEMENT dialog box appears. Note: If the SOFTWARE LICENSE AGREEMENT dialog box does not appear, double-click Epsetup.exe in the CD-ROM. 2. Read the license agreement.
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6. Click Browse to select the appropriate path for the printer driver, then click OK and follow the instruction on the screen. Note: If you are using Windows NT, insert your Windows CD-ROM when prompted on the screen. 7. Select the appropriate file in the folder, then click OK.
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8. When prompted, insert the User CD-ROM, then click OK. Note: ❏ If you receive a message saying the drive is not accessible, click Cancel and try again. ❏ If a “System Error” message appears, click Cancel. The exact message differs depending on your version of Windows. ❏ If you are using Windows NT, you do not need to specify a path. ❏ If you are using Windows 98, the Printer Utility Setup may start. If it does, follow the instructions on the screen. 9. Setup is complete. Your printer is ready to use. 10.
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For DOS programs To control the printer from DOS application programs, you need to select the printer you are using. If the list in your application does not include your printer, choose the first available printer from the list below. Choose the Epson printer at the appropriate step in the installation or setup procedure.
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Chapter 2 Safety Instructions Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Hot Parts Caution Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Warnings, Cautions, and Notes w c Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. Hot Parts Caution Symbol K This symbol is placed on the print head and other parts to indicate that they may be hot. Never touch those parts just after the printer has been used. Let them cool for a few minutes before touching them.
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❏ Place the printer on a flat surface. The printer will not operate properly if it is tilted or placed at an angle. ❏ Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as this restricts ventilation. ❏ Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects through the slots. ❏ Use only the type of power source indicated on the printer’s label.
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❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. ❏ Place the printer where you can easily connect it to a network interface cable, if necessary. ❏ Leave adequate room around the printer for easy operation and maintenance. ❏ Avoid places subject to shocks and vibrations.
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Position your printer’s power cord and interface cable so they do not interfere with paper feeding. If possible, secure the cables to a leg of the printer stand. When maintaining the printer ❏ Unplug the printer before cleaning it, and always clean it with a piece of damp cloth only. ❏ Do not spill liquid onto the printer. ❏ Except as specifically explained in this guide, do not attempt to service the printer yourself.
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When loading paper ❏ Use passbooks and paper that have more than 60% reflectance. ❏ When you use a passbook, set Passbook mode to On and set Binding mode to the method for the passbook’s binding in the default settings mode. ❏ Do not load passbooks that are creased or have ripped seam. ❏ Do not use a passbook that has any metallic parts such as staplers or metal clips. ❏ Do not use a passbook with sticky parts such as stamps or seals. ❏ Do not use a passbook that has any pages smaller than the cover page.
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❏ Adjust only those controls that are covered in the user documentation. Improper adjustment of other controls may result in damage requiring extensive repair by a qualified technician. ❏ Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise, you may damage the printer. ❏ Do not turn off the printer while it is printing the self-test. Always press the Offline button to pause printing. Then turn off the printer.
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ENERGY STAR® Compliance As an ENERGY STAR® Partner, Epson has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption.
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Chapter 3 Paper Handling Loading Passbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Loading Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Adjusting the top-of-form position . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adjusting the printing start position. . . . . . . . . . . . . . . . . . . . . . . . .
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Loading Passbooks You can load vertical-fold and horizontal-fold passbooks. Follow the steps shown below to load passbooks. 1. Turn on the printer. 2. Open your passbook to the page to be printed. Note: Make sure that you press any bulging parts of the folded passbook down to 0.6 mm or less before inserting it into the front slot. For information on the thickness of passbooks you can print, see the Paper Specification that is included on the User CD-ROM. 3.
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c Caution: ❏ When you use a passbook, set Passbook mode to On and set Binding mode to the method for the passbook’s binding in the default settings mode. ❏ Use a passbook that has more than 60% reflectance. ❏ Do not load passbooks that are creased or have ripped seam. ❏ Do not use a passbook that has any metallic parts such as staplers or metal clips. ❏ Do not use a passbook with sticky parts such as stamps or seals. ❏ Do not use a passbook that has any pages smaller than the cover page.
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2. Insert a single sheet printable side up into the front slot until the top part of the paper reaches the roller inside. The printer loads the paper automatically to the correct position and the paper is ready to be printed. Note: ❏ Use paper that has more than 60% reflectance. ❏ Do not load paper that is curled or has been folded. ❏ Do not punch holes in the area from 25.0 to 40.0 mm from the left edge of paper. ❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front.
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Adjusting the top-of-form position The top-of-form position is the vertical position on the page where the printer starts printing. If the printout appears too high or low on the page, you can use this function to adjust the top-of-form position. Follow these steps to adjust the top-of-form position: Note: ❏ The factory set default for the top-of-form position is set as shown below. PR2: 4.2 mm ESC/P and IBM PPDS: 8.5 mm ❏ This mode can be used even when the printer cover is open.
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3. Press the Offline button while the F1/Eject, Offline, and F2 lights are flashing. 4. When the Ready light turns on, insert a sheet of A4 paper into the front slot. The printer prints triple H in capitals (HHH) on the current top-of-form position and ejects the sheet. 5. Press the F1/Eject button to move the top-of-form position up on the page, or press the F2 button to move the top-of-form position down on the page. Each time you press the F1/Eject or F2 button, the printer makes a short beep.
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Adjusting the printing start position The printing start position is the horizontal position on the page where the printer starts printing. If the printout appears too for the left or right on the page, you can use this function to adjust the printing start position. Follow these steps to adjust the printing start position: Note: ❏ Your printing start position setting remains in effect until you change it, even if you turn off the printer. ❏ Prepare an A4 size sheet of paper before using this function.
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5. Press the F1/Eject button for the next pattern or F2 button for the previous pattern to select the printing start position. Each time you press the F1/Eject or F2 button, the printer makes a short beep. The F1/Eject, Offline and F2 lights show the pattern which is selected at that time. 6. After you select the printing start position, turn off the printer. The setting does not change even if the printer is turned off.
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Chapter 4 Printer Software About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using the Printer Driver with Windows Me and 98. . . . . . . . . . . . Accessing the printer driver from Windows applications . . Accessing the printer driver from the Start menu . . . . . . . . . Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . 36 37 39 40 Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0 . . . . . . . . . . . . . . . . . .
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About Your Printer Software The Epson software includes the printer driver software and EPSON Status Monitor 3. The printer driver is software that allows your computer to control the printer. You need to install the printer driver so your Windows software applications can take full advantage of the printer’s capabilities. EPSON Status Monitor 3 program allows you to monitor the status of your printer, alerts you when errors occur, and provides you with troubleshooting tips.
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❏ When you access the printer driver from the Start menu, the printer driver settings you make apply to all your applications. See “Accessing the printer driver from the Start menu” on page 39 for more information. See “Changing the printer driver settings” on page 40 to check and change printer driver settings. Note: ❏ The printer driver is designed for PLQ-20, but is compatible and can be installed for PLQ-20M.
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1. Select Print Setup or Print from the File menu of your application software. In the Print or Print Setup dialog box displayed, make sure that your printer is selected in the Name drop-down list.
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2. Click Printer, Setup, Properties, or Options. (You may need to click a combination of these buttons.) The Properties window appears, and you see the Paper, Graphics, and Device Options menu. These menus contain the printer driver settings. 3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 40 for information on how to change the settings.
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3. Right-click your printer icon, and click Properties. The screen displays the Properties window, which contains the Paper, Graphics, Device Options, and Utility menus. These menus display the printer driver settings. 4. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 40 for information on how to change the settings. Changing the printer driver settings Your printer driver has four menus: Paper, Graphics, Device Options, and Utility.
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When you finish making printer driver settings, click OK to apply the settings, or click Restore Defaults to return the settings to their default values. Once you have checked your printer driver settings and made any necessary changes, you are ready to print. Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0 You can access the printer driver from your Windows applications or from the Start menu.
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Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application: Note: The examples in the following section are from the Windows 2000 operating system. They may vary in appearance from what actually appears on your screen; however, the instructions are the same. 1. Select Print Setup or Print from the File menu of your application software.
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2. Click Printer, Setup, Properties, or Options. (You may need to click a combination of these buttons.) The Document Properties window appears, and you see the Layout and Paper/Quality menus. These menus contain the printer driver settings.
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3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 46 to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: Note: The screen shots used in this procedure are from the Windows 2000 operating system. They may vary in appearance from what actually appears on your screen; however, the instructions are the same. 1.
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3. Right-click your printer icon, and click Printing Preferences (in Windows XP or 2000) or Document Defaults (in Windows NT 4.0). The screen displays the Default Document Properties window, which contains the Layout and Paper/Quality menus. These menus display the printer driver settings.
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When you click Properties in the menu displayed by right-clicking the printer icon, the printer software window appears, which includes menus used to make the printer driver settings. 4. To view a menu, click the corresponding tab at the top of the window. See “Printer Driver Settings Overview” on page 47 for information on how to change the settings. Changing the printer driver settings Your printer driver has two menus from which you can change the printer driver settings; Layout and Paper/Quality.
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When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to cancel your changes. Once you have checked your printer driver settings and changed them if necessary, you are ready to print. Printer Driver Settings Overview The following tables show the Windows printer driver settings. Note that not every setting is available in all versions of Windows. Printer settings Settings Explanations Paper size Select the size of the paper you want to use.
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Settings Explanations EPSON Status Monitor 3 You can access EPSON Status Monitor 3 when you click this button. To monitor the printer, make sure the Monitor the printing status check box is selected. Monitoring Preferences Click this button to open the Monitoring Preferences dialog box where you can make settings for EPSON Status Monitor 3. Paper/Output Check the Paper Size, Orientation, and Paper Source settings you made on the Page Setup menu and change them if necessary.
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Monitoring settings Settings Explanations EPSON Status Monitor 3 You can access EPSON Status Monitor 3 when you click this button. To monitor the printer, make sure the Monitor the printing status check box is selected. Monitoring Preferences Click this button to open the Monitoring Preferences dialog box where you can make settings for EPSON Status Monitor 3. See “Setting up EPSON Status Monitor 3” on page 50 for more information.
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Before using EPSON Status Monitor 3, be sure to read the README file on the User CD-ROM. This file contains the latest information on the utility. Setting up EPSON Status Monitor 3 Follow these steps to set up EPSON Status Monitor 3: 1. Open the Utility menu as described in “Using the Printer Driver with Windows Me and 98” on page 36 or “Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0” on page 41. 2. Click the Monitoring Preferences button. The Monitoring Preferences dialog box appears.
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3. The following settings are available: Select Notification Displays the error item check box On/Off status. Turn on this check box to display the selected error notification. Select Shortcut Icon The selected icon is displayed in the system tray on the taskbar on the computer screen. The setting’s example is shown on the right window. By clicking the shortcut icon, you can access the Monitoring Preferences dialog box easily.
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When you access EPSON Status Monitor 3 as described above, the following printer status window appears. You can view printer status information in this window. Setting Up Your Printer on a Network Sharing the printer This section describes how to share the printer on a standard Windows network. The computers on a network can share a printer that is directly connected to one of them.
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❏ For Windows XP, 2000, or Windows NT 4.0, see “With Windows XP, 2000, or Windows NT 4.0” in “Setting up your printer as a shared printer” on page 56. Setting the clients ❏ For Windows Me or 98, see “With Windows Me or 98” in “Setting for the clients” on page 58. ❏ For Windows XP or 2000, see “With Windows XP or 2000” in “Setting for the clients” on page 60. ❏ For Windows NT 4.0, see “With Windows NT 4.0” in “Setting for the clients” on page 63.
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Setting up your printer as a shared printer With Windows Me or 98 When the printer server’s OS is Windows Me or 98, follow these steps to set the printer server. 1. Click Start, point to Settings, and click Control Panel. 2. Double-click the Network icon. 3. Click File and Print Sharing on the Configuration menu. 4. Select the I want to be able to allow others to print to my printer(s). check box, then click OK. 5. Click OK to accept the settings.
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8. Select Shared As, type the name in the Share Name box, and click OK. Type a Comment and Password if needed. Note: ❏ Do not use spaces or hyphens for the share name, or an error may occur. ❏ When sharing the printer, be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server. See “Setting up EPSON Status Monitor 3” on page 50. You need to set the client computers so that they can use the printer on a network. See the following pages for details.
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With Windows XP, 2000, or Windows NT 4.0 When the printer server’s OS is Windows XP, 2000, or Windows NT 4.0, follow these steps to set the printer server. Note: You must access Windows XP, 2000, or Windows NT 4.0 as the Administrators of the local machine. 1. For a Windows 2000 or Windows NT 4.0 printer server, click Start, point to Settings, and click Printers. For a Windows XP printer server, click Start, point to Printers and Faxes.
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3. For a Windows 2000 or Windows NT 4.0 printer server, select Shared (for Windows 2000) or Shared as (for Windows NT 4.0), then type the name in the Share name box and click OK. For a Windows XP printer server, select Share this printer, then type the name in the Share name box and click OK. Note: Do not use spaces or hyphens for the share name, or an error may occur. You need to set the client computers so that they can use the printer on a Network.
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❏ “With Windows NT 4.0” in “Setting for the clients” on page 63 Setting for the clients This section describes how to install the printer driver by accessing the shared printer on a network. Note: ❏ To share the printer on a Windows network, you need to set the printer server. For details, see “Setting up your printer as a shared printer” on page 54 (Windows Me or 98) or “With Windows XP, 2000, or Windows NT 4.0” on page 56 (Windows XP, 2000, or Windows NT 4.0).
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4. Click Browse, and the Browse for Printer dialog box appears. Note: You can also type “\\(the name of the computer that is locally connected to the shared printer)\(the shared printer’s name)” in the Network path or queue name. 5. Click the computer or server that is connected to the shared printer, and the name of the shared printer. Then click OK. Note: The name of the shared printer may be changed by the computer or server that is connected to the shared printer.
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❏ If the printer server’s OS is not Windows Me or 98, go to “Installing the printer driver from the CD-ROM” on page 65. 7. Make sure of the name of the shared printer, and select whether to use the printer as the default printer or not. Click OK, and then follow the on-screen instructions. Note: You can change the shared printer’s name so that it appears only on the client computer. With Windows XP or 2000 Follow these steps to set Windows XP or 2000 clients.
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3. Select Network printer (for Windows 2000) or A network printer, or a printer attached to another computer (for Windows XP), then click Next. 4. For Windows 2000, select Type the printer name, or click Next to browse for a printer and type the name of the shared printer, then click Next. Note: ❏ You can also type “\\(the name of the computer that is locally connected to the shared printer)\(the shared printer’s name)” in Network path or queue name.
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For Windows XP, select Browse for a printer. 5. Click the icon of the computer or server that is connected to the shared printer, and the name of the shared printer. Then click Next. Note: ❏ The name of the shared printer may be changed by the computer or server that is connected to the shared printer. To make sure of the name of the shared printer, ask the administrator of the network.
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❏ If the printer driver is installed in the client beforehand, you need to select either the new printer driver or the current printer driver. When the prompt to select the printer driver appears, select the printer driver according to the message. ❏ If the printer server’s OS is Windows XP or 2000, go to the next step. ❏ If the printer server’s OS is not Windows XP or 2000, or is Windows Me or 98, go to “Installing the printer driver from the CD-ROM” on page 65. 6.
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3. Select Network printer server, then click Next. 4. Click the icon of the computer or server that is connected to the shared printer and the name of the shared printer. Then click OK. Note: ❏ You can also type “\\(the name of the computer that is locally connected to the shared printer)\(the shared printer’s name)” in Network path or queue name. ❏ The name of the shared printer may be changed by the computer or server that is connected to the shared printer.
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❏ If the printer server’s OS is not Windows NT 4.0, or is Windows Me or 98, go to “Installing the printer driver from the CD-ROM” on page 65. 5. Select whether to use the printer as the default printer or not, then click OK. 6. Click Finish. Installing the printer driver from the CD-ROM This section describes how to install the printer driver in the clients when the computers of the server and clients use different OS.
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2. Insert the CD-ROM, then the EPSON Installation Program dialog box appears. Cancel the dialog box by clicking Cancel, then type the appropriate drive and folder names in which the printer driver for clients is located, then click OK. When installing drivers in Windows XP or 2000, “Digital Signature is not found.” may appear. Click Yes (for Windows 2000) or Continue Anyway (for Windows XP) and continue installing. The folder name differs depending on the OS being used.
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Canceling Printing If the printouts are not what you expected and display incorrect or garbled characters or images, you may need to cancel printing. When the printer icon is displayed on the taskbar, follow the instructions below to cancel printing. 1. Double-click the printer icon on the task bar, then click Purge Print Documents on the Printer menu. 2.
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Uninstalling the Printer Software When you wish to reinstall or upgrade the printer driver, uninstall the printer driver that has been installed already. Uninstalling the printer driver and EPSON Status Monitor 3 1. Quit all applications. 2. Click Start, point to Settings, and click Control Panel. 3. Double-click the Add/Remove Programs icon.
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4. Select EPSON Printer Software, and click the Add/Remove. 1 2 Note: When using the Windows XP or Windows 2000 computer, click Change or Remove Programs, select the EPSON Printer Software, then click Change/Remove.
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5. Click the Printer Model menu, select the EPSON PLQ-20 Advanced icon, then click OK. Note: The printer driver is designed for PLQ-20, but is compatible and can be installed for PLQ-20M. 6. If you uninstall Monitored Printers, click Yes in the displayed dialog box. Note: You can uninstall only the Monitored Printers utility of EPSON Status Monitor 3. When the utility is uninstalled, you cannot change the setting of Monitored Printers from EPSON Status Monitor 3. 7.
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Uninstalling the USB device driver When you connect the printer to your computer with a USB interface cable, the USB device driver is also installed. When you uninstalled the printer driver, you also need to uninstall the USB device driver. Follow these steps to uninstall the USB device driver. Note: ❏ Uninstall the printer driver before uninstalling the USB device driver. ❏ Once you uninstalled the USB device driver, you cannot access any other Epson printers connected with a USB interface cable. 1.
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2. Select EPSON USB Printer Devices, and click Add/Remove. 1 2 Note: ❏ EPSON USB Printer Devices appears only when the printer is connected to Windows Me or 98 with a USB interface cable. ❏ If the USB device driver is not installed correctly, EPSON USB Printer Devices may not appear. Follow these steps to run the “Epusbun.exe” file in the CD-ROM. 1. Insert the CD-ROM in your computer’s CD-ROM drive. 2. Access the CD-ROM drive. 3. Double-click the Win98 folder. 4. Double-click the Epusbun.exe icon. 3.
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Chapter 5 Control Panel Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Functions auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Compress Printing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 About Your Printer’s Default Settings . . . . . . . . . . . . . . . . . . . . . . . 79 Understanding default settings . . . . . . . . . . . . . . . . . . . . . . . . 80 Changing default settings . .
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Buttons and Lights a b c a d e Ready light (Yellow) ❏ On when the printer is ready to receive or already receiving data. ❏ Flashes when an error has occurred during a printing operation. b Power light (Green) ❏ On for a few seconds when the printer is turned on. ❏ On when the printer is paused.
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c F1/Eject button ❏ Executes functions which are assigned to the F1/Eject button when the printer is in the PR2 mode. You can assign optional functions to it by programming them in the PR2 mode. ❏ Ejects paper when the printer is in the ESC/P or IBM PPDS mode. ❏ When the printer enters the default setting mode, the button works as a button to select the menu. You can select the next menu by pressing this button. See “Changing default settings” on page 94.
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e F2 button ❏ Executes functions which are assigned to the F2 button when the printer is in the PR2 mode. You can assign optional functions to it by programming them in the PR2 mode. ❏ When the printer enters the default setting mode, you can change the setting by pressing this button. See “Changing default settings” on page 94. F2 light (Yellow) ❏ Works as programmed only when the printer is in the PR2 mode. You can program it when it is on, off or flashes in the PR2 mode.
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Functions auxiliary This section describes functions executed by turning on the printer while holding one or more buttons. These functions are shown in the following table and explained in detail after the table.
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Compress printing mode Starts the compress printing mode. See “Compress Printing Mode” on page 79 for more information. Data dump Starts the data dump mode, in which all input data is printed as hexadecimal numbers and corresponding characters. See “Printing Hex Dump” on page 103 for more information. Paper removing Starts the paper removing mode. See “Clearing Paper Jams” on page 119 for instruction on feeding paper. Bidirectional adjustment Starts the bidirectional adjustment mode.
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Compress Printing Mode You can compress your printing data to the ratio of 75% by following the steps below. Note: Compress printing mode is effective only when the printer is in the ESC/P mode. 1. Turn off the printer. c Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer. 2. Turn on the printer while holding the F1/Eject and Offline buttons. The printer makes two short beeps and enters the compress printing mode.
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Understanding default settings This section describes the settings and options available in the default-setting mode. All items available in the default setting mode are divided into three groups depending on the applications. You can select the three main menus while making the default settings and then change the setting of each item which belongs to the menu you selected. On the Common Settings menu, you can change the settings which are effective in all three application modes.
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Default-setting mode Common Settings Menu Values (default in bold) Software PR2, ESC/P2, IBM PPDS High speed draft Off, On I/F mode * Auto, Parallel, Serial, USB Auto I/F wait time (Seconds) 10, 30 Parallel I/F bidirectional mode Off, On Packet mode ** Auto, Off Baud rate (bps) 19200, 9600, 4800, 2400, 1200, 600, 300 Data length (bit) 8, 7 Parity None, Odd, Even DSR (PR2) Off, On DCD (PR2) Off, On Passbook Off, On Binding Horizontal, Vertical Thin paper Off, On Buzzer Off, On
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* When the printer turns on in Auto I/F mode and PR2 mode, this mode is set to Serial. ** When the printer turns on in the PR2 mode, Packet mode is set Off. Software This setting allows you to select the software format. When you select ESC/P2, the printer operates in the EPSON ESC/P mode. When you select PR2 or IBM PPDS, the printer emulates an Olivetti or IBM printer. High speed draft In PR2 mode, this option is available in any pitch.
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Auto I/F wait time (Seconds) When the printer is in the auto interface mode and it receives no data from the currently selected interface for the amount of time specified with this setting, it determines which interface is receiving data and switches to that interface. You can specify either 10 or 30 for the auto interface wait time. When the printer turns on in the PR2 mode, this mode is not activated.
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DSR (PR2) When you select On, DSR (Data Set Ready) is activated. This option is available only in the PR2 mode. DCD (PR2) When you select On, DCD (Data Carrier Detector) is activated. This option is available only in the PR2 mode. Passbook When you use single sheet or passbook, set this option to On. When you use multipart forms, set this option to Off. Binding You need to set the method for binding when you use a passbook.
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Paper width measurement You can set the timing when the printer measures the width of the paper. When you select After loading, the printer measures the width just after it loads the paper. When you select Before printing, it makes the measurement just before printing the first line. Right paper edge detection This setting allows you to determine whether the printer prints excess data when the data is longer than the paper width. When you select On, the excess data is not printed.
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Roll Paper When you use roll paper with the optional roll paper holder, set this option to On. This mode is activated when you select On and the Passbook mode is set to Off. When this option is set to Off and paper is left in the printer, the printer ejects the paper when the printer is turned on or the cover is opened. When this option is set to On, the printer does not eject the paper. Rear Paper Guide When you use the optional rear paper guide, set this option to On.
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Menu Values (default in bold) Olivetti character table ST15INT (International), ST15ITA (Italy), ST15P (Portugal), ST15USSR (USSR), ST15SDC (SDC),ST15E (Spain 1), ST15E2 (Spain 2), ST15S/SF (Sweden/Finland), ST15CH (Switzerland), ST31 (Olivetti TCV 370), ST15TR (Turkey), ST15USA (U.S.A.
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Menu Values (default in bold) End sentinel * ** C, F Displacement * Standard, +10, +20 Duplicate * Off, On Retry * 1, 3 * These settings are available only for PLQ-20M. ** This setting is effective, when the format of IBM3604 or IBM4746 is selected. Emulation You can select emulation of PR2, PR40+, or PR54+. Font This setting allows you to set one of the six fonts. Pitch (cpi) This setting allows you to set one of six pitches.
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ISO character table You can select a font. The setting you select in this table is effective only when you have chosen ISO in the Character table setting. 8-pin bit image resolution You can select 72 or 96 as the default value of the 8 pin bit image resolution. Condensed pitch (cpi) You can set the pitch that is used in the condensed mode. Vertical resolution This setting allows you to select the vertical resolution.
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Magnetic standard You can select the magnetic standard in this setting. This feature is available only for PLQ-20M. End sentinel You can select C or F as the letter which will be attached to the end of the data recorded on magnetic stripes. This setting is effective only when the format for IBM3604 or IBM4746 is selected in the Magnetic standard setting. This feature is available only for PLQ-20M. Displacement This option allows you to select the displacement value of the magnetic stripe.
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Other Emulation Settings Menu Values (default in bold) Print direction Bi-D., Uni-D., Auto 0 slash 0, Font Draft, Roman, Sans Serif, Courier, Prestige, Script, OCR-B, Orator, Orator-S, Script C, Roman T, Sans Serif H Pitch (cpi) 10, 12, 15, 17.
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Print direction You can select auto print direction (Auto), bidirectional printing (Bi-D), or unidirectional printing (Uni-D). Printing is normally bidirectional; however, unidirectional printing allows for precise vertical printing alignment. When set to Auto, the printer analyzes the data and uses unidirectional printing for any lines which require vertical printing alignment. 0 slash The zero character has a slash ( ) when this feature is set to On; it has no slash (0) when set to Off.
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Auto line feed When auto line feed is set to On, the printer accompanies each carriage return (CR) code received with a line feed (LF) code. Auto CR (IBM PPDS) When auto carriage return is set to On, each line feed (LF) code or ESC J code is accompanied by a carriage return (CR) code so the printer moves the next printing start position to the left margin. When this setting is set to Off, you must send a CR code after the line feed code to move the printing start position to the left margin.
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Changing default settings The following table shows the basic function of each button in the default setting mode. Button Basic function F1/Eject Selects the next menu parameter. Offline Selects the previous menu parameter. F2 Changes the value in the selected menu. Follow these steps to enter the default-setting mode and change the printer’s default settings: Note: ❏ Prepare an A4 size sheet of paper before entering the default setting mode.
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3. When the Ready light turns on, insert a sheet of A4 paper into the front slot. The printer prints the version number and the language selection for the default settings menu. The underline shows the selected language. Select the language by pressing the F1/Eject button. 4. Press the F2 button to set the language. The printer prints a message asking if you wish to print the current settings. If you wish to print the current settings, press the F2 button. The printer prints the current settings.
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Note: When you press the Offline button at the first item selection of each menu, the menu selection will also return to the main setup menu selection. 9. After you finish the default setting, turn off the printer to exit the default setting mode. Aligning Vertical Lines in Your Printout If you notice that the vertical lines in your printout are not properly aligned, you can use the printer’s bidirectional adjustment mode to correct this problem.
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4. When the Ready light turns on, insert a sheet of A4 paper into the front slot. The printer prints the guide to adjust the bidirectional alignment and the first set of alignment patterns. 5. As described in the instructions, compare the alignment patterns and select the pattern with the best alignment. You can select the alignment pattern by pressing the F1/Eject button (for the next pattern) and the F2 button (for the previous pattern).
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Chapter 6 Problem Solver Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Using the error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Printing a Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Printing Hex Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Problems and Solutions . . . . . . .
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Diagnosing the Problem For problems that may be related to USB connections, see “Correcting USB Problems” on page 115 for details. If your problem is not USB related, troubleshooting printer problems is best handled in two easy steps; first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by the printer’s control panel, EPSON Status Monitor 3, or by printing a self-test or hex dump.
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PR2 mode State of panel lights Beep pattern Problem Solution O Power F Ready — There is no paper loaded in the slot. Load a paper into the front slot. — Paper is not loaded correctly. Remove the paper and reload it correctly. See “Loading Passbooks” on page 28, or “Loading Single Sheets” on page 29. — Paper is not fully ejected. See “Clearing Paper Jams” on page 119 for instruction on ejecting paper. — Paper is jammed in the printer. To clear the paper jam, see“Clearing Paper Jams” on page 119.
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ESC/P and IBM PPDS modes State of panel lights Beep pattern Problem Solution O Power F Ready O Offline ••• There is no paper loaded in the slot. Load a paper into the front slot. ••• Paper is not loaded correctly. Remove the paper and reload it correctly. See “Loading Passbooks” on page 28, or “Loading Single Sheets” on page 29. ••• Paper is not fully ejected. Press the F1/Eject button to eject paper. ••• Paper is jammed in the printer.
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EPSON Status Monitor 3 EPSON Status Monitor 3 provides status messages and a graphic display showing the current status of the printer. If a problem occurs while printing, an error message appears in the Progress Meter window.
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2. Turn on the printer while holding the F2 button. Then press the F1/Eject and F2 button while the F1/Eject, Offline, and F2 lights are flashing. 3. When the Ready light turns on, insert a sheet of A4 paper into the front slot. 4. The printer prints the self-test pattern in the font selected in the default settings mode. Note: To stop the self-test temporarily, press the offline button. To resume the test, press the offline button again.
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❏ Always close the printer cover before printing. The printer does not print when the printer cover is open. Follow these steps to print a hex dump: 1. Turn off the printer. c Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer. 2. Turn on the printer while holding the Offline button to enter hex dump. 3. Open a software program and send a print job to the printer.
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Problems and Solutions Most problems you may encounter while operating your printer have simple solutions. Use the information in this section to find the source of and solution to printer problems that occur.
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Power supply problems The control panel lights come on briefly, but then go off and stay off. Cause What to do The printer’s voltage rating does not match the voltage of your electrical outlet. Check the printer and the outlet voltage ratings. If the voltages do not match, unplug the printer immediately and contact your dealer. w Warning: Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer.
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Paper loading or feeding problems The printer does not load single-sheet paper or does not feed it properly. Cause What to do Single-sheet paper is not loaded properly. See “Loading Single Sheets” on page 29 for instructions on loading single-sheet paper. Paper is creased, old, too thin, See the Paper Specification for or too thick. information about the printable paper and use new, clean sheets of paper. The printer does not fully eject a single sheet. Cause What to do Paper is too long.
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Printing position problems Wrong top-of-form position Your printing appears too high or low on the page. Cause What to do The paper size setting in your Check the paper size setting in your application software or printer application or printer driver. driver does not match the size of the paper you are using. The top margin or top-of-form Check and adjust the margin or position setting is incorrect. top-of-form position settings in your application software.
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Printing or printout quality problems The printer is on but it doesn’t print. Cause What to do The interface cable is broken or Check that the interface cable is not twisted. broken or twisted. If you have another interface cable, replace the cable and check whether the printer works correctly. The printer is not connected directly to your computer. When you use a printer changer, printer buffer, or a extension cable, the printer does not print correctly due to the combination of these devices.
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The printer does not print when the computer sends data. Cause What to do The printer is paused. Press the Offline button to turn off the Power light. The interface cable is not plugged in securely. Check that both ends of the cable between the printer and the computer are plugged in securely. If the cable is connected correctly, run a self-test as described in “Printing a Self-Test” on page 102. Your interface cable does not meet the printer and/or computer specifications.
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The printout is pale. Cause What to do The ribbon is worn out. Replace the ribbon cartridge as described in “Replacing the ribbon cartridge” on page 132. The printout is faint. Cause What to do The ribbon is worn out. Replace the ribbon cartridge as described in “Replacing the ribbon cartridge” on page 132. Part of the printout is missing, or dots are missing in random positions.
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Lines of dots are missing in the printout. Cause What to do The print head is damaged. Print the current settings in the default settings mode and check the pin condition. See “Changing default settings” on page 94 to see how to print them. If only one pin is broken, other pins can compensate for it. See “Broken pin compensation” on page 85 for details. If more than two pins are broken, stop printing and contact your dealer to have the print head replaced.
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The line space setting in your application software is incorrect. Adjust the line space setting in your application software. The printer prints strange symbols, incorrect fonts, or other inappropriate characters. Cause What to do Your printer and computer are Make sure that you use the correct not communicating correctly. interface cable and that the communications protocol is correct. See “Electronic” on page 150 and your computer documentation. The wrong character table is selected in your software.
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Vertical printed lines are not aligned. Cause What to do Bidirectional printing, which is the printer’s standard printing mode, is out of alignment. Use the printer’s bidirectional adjustment mode to correct this problem. See “Aligning Vertical Lines in Your Printout” on page 96. Network problems The printer does not print when using a network. Cause What to do The network setting is wrong. Check whether or not print jobs from other computers are being printed through the network.
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Correcting USB Problems If you are having difficulty using your printer with a USB connection, read the information in this section. Make sure that your computer is a Windows XP, Me, 98, or 2000 pre-installed model Your computer must be a Windows XP, Me, 98, or 2000 pre-installed model. You may not be able to install or run the USB printer driver on a computer which is not equipped with a USB port or which has been upgraded from Windows 95 to Windows XP, Me, 98, or 2000.
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If your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu. If EPSON USB Printer Devices does not appear on the Device Manager menu, click the plus (+) sign beside Other devices to view the installed devices. If USB Printer appears under Other devices, the USB printer device driver is not installed correctly. If EPSON PLQ-20 appears, the printer driver is not installed correctly.
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Note: The printer driver is designed for PLQ-20, but is compatible and can be installed for PLQ-20M. 4. Under Other devices, select USB Printer or EPSON PLQ-20(for the PLQ-20 users) and click Remove. Then, click OK. Note: The printer driver is designed for PLQ-20, but is compatible and can be installed for PLQ-20M.
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5. When the following dialog box appears, click OK. Then click OK again to close the System Properties dialog box. 6. Turn off the printer and restart your computer. Then, reinstall the drivers from the beginning, following the instructions in “Installing the Printer Software” on page 13.
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Clearing Paper Jams If paper is not automatically ejected in the situations noted below, a paper jam may have occurred inside the printer. ❏ The printer is turned on or the cover is opened when the Roll paper mode is Off. ❏ You press the F1/Eject button in the ESC/P or IBM PPDS mode. Follow the steps noted below to clear the paper jam. w Warning: If you have just used the printer, the print head may be hot; let it cool for a few minutes before touching it. 1. Turn off the printer.
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3. Turn on the printer while pressing the F1/Eject button. The printer is in the paper removing mode and ready to start feed operations. See the table below to find out how the F1/Eject and F2 buttons work in this mode and execute the appropriate operation. Button Press Hold for a few seconds F1/Eject Feeds paper forward a few lines every time you press it. Eject paper forward. F2 Feeds paper backward a few lines every time you press it. Eject paper backward.
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❏ Product serial number (The serial number label is usually on the back of the product.) ❏ Product model ❏ Product software version (Click About, Version Info, or similar button in the product software.
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To speak to a technical support representative, dial: (562) 276-4322 (U.S.), or (905) 709-2170 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.
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Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take. Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages.
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We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. For users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.
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Epson Hotline (Phone: (66)2-670-0333) Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problem ❏ Enquiries on repair service and warranty For users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.
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Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall Lt. IIB No.12 JI. Kusuma Bangsa 116-118 Surabaya Phone/Fax: (62) 31-5355035/31-5477837 Yogyakarta Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 Medan Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173 Makassar MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.
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❏ Answers to Frequently Asked Questions (FAQs) ❏ Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: Phone: (852) 2827-8911 Fax: (852) 2827-4383 For users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.
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Epson Helpdesk ❏ Sales enquiries and product information (Infoline) Phone: 603-56288222 ❏ Enquiries on repair services & warranty, product usage and technical support (Techline) Phone: 603-56288333 For users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available.
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Epson India Head Office - Bangalore: Phone: 5321266 (14 Lines) Fax: 5581439/5321095 Epson India Regional Offices: Mumbai Phone: 28261516-17 Fax: 28257287 Delhi Phone: 26447201/02/03/04/07/09 Fax: 26447205 Chennai Phone: 28203940/41 -- 8218658/59 Fax: 28272463 Kolkata Phone: 22831589/90 Fax: 22831591 Hyderabad Phone: 55331738/39 Fax: 55328633 Cochin Phone: 2357638/2356652 Fax: 2357950 Pune Phone: 4335460/90 Ext 214 Fax: 4330881 Ahmedabad Phone: 6407176/77 Fax: 6407347 Toll Free Telephone
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For users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: Phone: (63) 2-813-6567 Fax: (63) 2-813-6545 E-mail: customersupport@epc.epson.com.ph World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
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Chapter 7 Options and Consumables Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Genuine Epson ribbon cartridge. . . . . . . . . . . . . . . . . . . . . . . 132 Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . 132 Roll Paper Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assembling the roll paper holder. . . . . . . . . . . . . . . . . . . . . . Installing the roll paper holder . . . .
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Ribbon Cartridge Genuine Epson ribbon cartridge When printing becomes faint, you need to replace the ribbon cartridge (S015339). Genuine Epson ribbon cartridges are designed and manufactured to work properly with your Epson printer. They ensure proper operation and long life of the print head and other printer parts. Replacing the ribbon cartridge Follow these steps to replace the ribbon cartridge: w Warning: You need to move the print head by hand to replace the ribbon cartridge.
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2. Unplug the printer from the electric outlet. 3. Hold both sides of the printer cover and move it upward to open it. 4. Push the release lever to move the upper mechanism forward. Make sure that you push the lever until it clicks.
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5. Slide the print head to the middle of the printer by hand. c Caution: Never move the print head while the printer is turned on; this can damage the printer. 6. Hold both sides of the ribbon guide and pull it down until it is out of the print head.
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7. Hold both sides of the ribbon cartridge with both hands and rotate it on the plastic hooks. Then pull it up until it is out of the printer. 8. Remove the new ribbon cartridge from the package. 9. Place the plastic hooks on the ribbon cartridge into the slots of the printer. Then press the cartridge until it clicks into place.
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10. Hold both sides of the ribbon guide and pull it down until it is out of the cartridge. 11. Put the ribbon guide at the bottom of the print head and push it up until it clicks.
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12. Turn the ribbon-tightening knob to help feed the ribbon into place. c Caution: The ribbon should not be twisted or creased. 13. Pull the release lever back to move the upper mechanism to its original position. Make sure that you pull the lever until it clicks.
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c Caution: Make sure that you move the upper mechanism by pulling the release lever. Do not pull the mechanism by hand. It may damage the printer. 14. Close the printer cover. Roll Paper Holder The optional roll paper holder (C811141) allows you to use 8.5-inch roll paper like that used with telex machines. This provides an alternative for applications requiring variable paper lengths. Before you install and use the roll paper holder, you need to assemble it.
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2. Place the base plate on the stand and fasten the two together with the plastic spacing clips. Make sure you orient the stand and base plate as shown below. 3. Hook the tension lever onto both ends of the stand as shown below. While pulling up on the tension lever, fit the wire ends of the tension lever into the holes in the stand. The roll paper holder is assembled. Installing the roll paper holder Follow these steps to install the roll paper holder on your printer: 1.
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2. Position the roll paper holder underneath the printer as shown below. Fit the two positioning pegs on the bottom of the printer into the two holes in the base plate. c Caution: The roll paper holder is not fastened to the printer; only the printer’s weight and the two positioning pegs hold it in place. If you pick up the printer, be careful not to drop the roll paper holder. Loading roll paper Follow these steps to load a roll of paper after you install the roll paper holder: 1.
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3. Insert the roll paper holder shaft into the center of the paper roll as shown. 4. Place the shaft and paper roll on the roll paper holder so the paper feeds from the bottom of the roll. Then turn on the printer.
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5. Bring the leading edge of the paper up over the front of the printer and insert it into the front slot until it meets resistance. The printer loads the roll paper automatically. You are now ready to print. When you finish printing, advance the paper by holding the F2 button for a few seconds (in PR2 mode), or pressing the F1/Eject button (in ESC/P or IBM PPDS mode). Then cut the roll paper where it comes out from the printer.
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Removing roll paper Roll paper cannot be fed backward. To remove roll paper, cut the roll paper behind where it feeds into the printer. Then eject the remaining paper by holding the F2 button for a few seconds (in PR2 mode), or pressing the F1/Eject button (in ESC/P or IBM PPDS mode). Print Server You can use this printer as a network printer by installing a print server in the printer’s USB interface port. See the Administrator’s Manual packaged with this option for instructions on installation and use.
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Note: The asterisk (✽) is a substitute for the last digit, which varies by country. Others For details of other optional products, contact your dealer.
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Appendix A Product Information Printer and Ribbon Cartridge Parts. . . . . . . . . . . . . . . . . . . . . . . . . 146 Printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Ribbon cartridge parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electronic . .
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Printer and Ribbon Cartridge Parts Printer parts printer cover control panel power switch front slot rear outlet AC inlet Serial interface USB interface Parallel interface Appendix A Product Information 146
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upper mechanism print head release lever Ribbon cartridge parts ribbon-tightening knob ribbon ribbon guide plastic hook Appendix A Product Information 147
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Printer Specifications Mechanical Printing method: 24-pin impact dot matrix Printing speed: PR2: High speed draft 480 cps at 10 cpi Draft 360 cps at 10 cpi NLQ 180 cps at 10 cpi LQ 120 cps at 10 cpi ESC/P: High speed draft 480 cps at 10 cpi Draft 360 cps at 10 cpi LQ 120 cps at 10 cpi Printing direction: Bidirectional logic seeking for text and graphics printing. Unidirectional text or graphics printing can be selected using software commands. Line spacing: 4.
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Paper feed speed: Continuous Intermittent Reliability: 330 mm/second 13 inches/second 35 msec/line at 1/6 inch line spacing Total print volume 7 million lines (except print head) MTBF 10,000 POH Dimensions and weight: Print head life 400 million strokes/wire Height 203 mm (8.0 inches) Width 384 mm (15.1 inches) Depth 280 mm (11.0 inches) 293 mm (11.5 inches) (including front slot projection) Weight approx. 7.7kg (17.0 lb) (PLQ-20) approx. 8.7kg (19.
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Electronic Interfaces: Three built-in interface slots; Bidirectional, 8-bit, parallel interface with IEEE 1284 nibble mode support, USB (ver 1.
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ESC/P and IBM PPDS emulations Bitmap fonts EPSON Super Draft 10, 12 cpi, proportional EPSON Draft 10, 12, 15 cpi, proportional EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON Courier 10, 12, 15 cpi EPSON Prestige 10, 12 cpi EPSON Script 10 cpi EPSON OCR-B 10 cpi EPSON Orator 10 cpi EPSON Orator-S 10 cpi EPSON Script C proportional Scalable fonts EPSON Roman 10.5 pt. 8-32 pt. (every 2 pt.) EPSON Sans Serif 10.5 pt. 8-32 pt. (every 2 pt.
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Character tables: PR2 emulation (Olivetti) 22 graphics character tables: International, Germany, Portugal, Spain 1, Denmark/Norway, France, Italy, Sweden/Finland, Switzerland, Great Britain, USA ASCII, Greece, Israel, Spain 2, USSR, Yugoslavia, Olivetti TCV 370, Canada, SDC, Turkey, Arabic, CIBC (ISO) 9 graphics character tables: ISO 8859-1 Latin 1, ISO 8859-9 Latin 5 ISO 8859-2 Latin 2, ISO 8859-5 Cyrillic, ISO 8859-15, ISO 8859-6 Latin Arabic, ISO 8859-7 Greek, ISO 8859-8 Hebrew, OLI-UNIX (PC) 19 graphics
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ESC/P and IBM PPDS emulations Standard One italic and 12 graphics character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (Canadian-French), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15 Appendix A Product Information 153
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Expanded One italic and 39 graphics character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (Canadian-French), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15, PC 437 Greek, PC 852 (Eastern Europe), PC 853 (Turkish), PC 855 (Cyrillic), PC 857 (Turkish), PC 866 (Russian), PC 869 (Greek), MAZOWIA (Poland), Code MJK (CSFR), ISO 8859-7 (Latin/Greek), ISO Latin 1T (Turkish), Bulgaria (Bulgarian), PC 774 (LST
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Electrical 120 V Model 220 to 240 V Model Rated voltage range 120 V 220 to 240 V Input voltage range 90 to 132 V 198 to 264 V Rated frequency range 50 to 60 Hz 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz 49.5 to 60.5 Hz Rated current 1.4 A (maximum 3.9 A depending on the character type) 0.7 A (maximum 1.9 A depending on the character type) Power consumption Approx. 59 W (ISO/IEC 10561 letter pattern) Approx.
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Environmental Temperature Humidity (without condensation) Operation (passbook, plain paper, recycled paper, and multipart forms) 5 to 35°C (41 to 95°F) 10 to 80% RH Operation (roll paper) 15 to 25°C (59 to 77°F) 30 to 60% RH Storage -30 to 60°C (-22 to 140°F) 0 to 85% RH Paper For information about available paper types and their printable area, refer to the Paper Specification, which is included on the User CD-ROM.
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Recorded track width 7 mm Read track width 2 mm Speed of medium 340 mm/second Displacement Standard, Standard + 10 mm, Standard + 20 mm Number of retries 1 or 3 Field duplication YES or NO Recordable area Back Cover Magnetic stripe area Recordable area F H G J I F (max) G H (min) I J (max) DIN/ISO, ANSI 12.5 13.9 15.5 9.5 85 IBM3604 8.9 10.4 11.9 10.4 81.3 ISO7811 8.9 10.4 11.9 14.8 — IBM4746 8.9 10.4 11.9 9.
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F (max) G H (min) I J (max) ISO8484 12.5 13.9 15.3 9.5 85 HT-2751-CIZ 7.4 8.8 10.2 12.
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IBM3604 Bit density 210 bpi ± 5% Recording direction Left to Right Preamble 20 bits SOM (Start sentinel) B Recordable characters 0-9, A, B, D, E EOM (End sentinel) F or C LRC Parity even Postamble 20 bits Maximum number of recordable characters (1 block) 105 characters Maximum number of recordable characters (2 block) 45 characters Number of separator 120 bits Center of vertical position 10.4 mm Horizontal start position 10.
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Postamble 20 bits Maximum number of recordable characters (1 block) 105 characters Maximum number of recordable characters (2 block) 45 characters Number of separator 60 bits Center of vertical position 13.9 mm Horizontal start position 9.
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IBM4746 Bit density 210 bpi ± 5% Recording direction Left to Right Preamble 20 bits SOM (Start sentinel) BA Recordable characters 0-9, D EOM (End sentinel) F or C LRC Parity even Postamble 20 bits Maximum number of recordable characters (1 block) 105 characters Maximum number of recordable characters (2 block) 45 characters Number of separator 120 bits Center of vertical position 10.4 mm Horizontal start position 9.
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Postamble 40 bits Maximum number of recordable characters (1 block) 60 characters Maximum number of recordable characters (2 block) 27 characters Number of separator 10 bits Center of vertical position 8.8 mm Horizontal start position 12.
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Character conversion table DIN/ISO, ISO8484 and IBM3604 Function Recording codes Crt ASCII Line code DIN/ISO, ISO8484 IBM3604 V R C B I T 4 B I T 3 B I T 2 B I T 1 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H c
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ANSI and ISO7811 Function Recording codes Crt ASCII Line code ANSI ISO7811 V R C B I T 4 B I T 3 B I T 2 B I T 1 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H crt crt 1 1 0 0 1 A : 3AH crt crt 1 1
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IBM4746 and HT-2751-CIZ Function Recording codes Crt ASCII Line code IBM4746 HT-2751CIZ V R C B I T 4 B I T 3 B I T 2 B I T 1 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H crt crt 1 1 0 0 1 A : 3AH SOM
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Recording layout of magnetic stripe DIN/ISO, IBM3604, ANSI, ISO7811, IBM4746, and ISO8484 1 block format EOM SOM Erase L0 Data T0 LRC I Erase 2 block format SOM Erase L0 EOM 1st Data Gap0 1st Block Data Area LRC I SOM EOM 2nd Data T0 2nd Block Data Area LRC Erase Appendix A Product Information 166
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Direction of bit pattern HT-2751-CIZ 1 block format LRC Erase SOM T0 Data L0 EOM I Erase Appendix A Product Information 167
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2 block format EOM EOM SOM LRC Erase T0 2nd Data 2nd Block Data Area I LRC Gap0 SOM 1st Data L0 1st Block Data Area Erase Direction of bit pattern Command Lists For information about the commands, refer to the Programming Guide, which is included on the User CD-ROM.
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Standards and Approvals U. S. model: Safety UL60950 CSA C22.2 No. 60950 EMC FCC part 15 subpart B class B CSA C108.
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Cleaning the Printer To keep your printer operating at its best, you should clean it thoroughly several times a year. Follow these steps to clean the printer: 1. Remove any paper loaded in the printer, and turn off the printer. 2. If the optional roll paper holder and rear paper guide are installed, remove them. 3. Use a soft brush to carefully brush away all dust and dirt from the outer case and paper guide. 4.
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Transporting the Printer If you need to transport your printer some distance, carefully repack it using the original box and packing materials. Follow these steps to repack the printer in its original packing materials: w Warning: You need to move the print head by hand to remove the ribbon cartridge. If you have just used the printer, the print head may be hot; let it cool for a few minutes before touching it. 1. Remove any paper loaded in the printer. Make sure the printer is turned off. 2.
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Glossary auto line feed When this option is turned on in the default-setting mode, each carriage return (CR) code is automatically followed by a line feed (LF) code. bidirectional printing Printing in which the print head prints in both directions (bidirectionally) from left to right and then right to left. This increases the print speed but may reduce precise vertical alignment. See also unidirectional printing.
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draft The print mode used by your printer when you select Draft as the font. The Draft font uses fewer dots per character for faster printing. See also letter quality (LQ). driver See printer driver. ESC/P Abbreviation for EPSON Standard Code for Printers, the system of commands your computer uses to control your printer. It is standard for all Epson printers and supported by most application software for personal computers. font A style of type designated by a name such as Roman or Sans Serif.
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magnetic stripe A stripe of tape that is coated with magnetic material on which data is stored. PLQ-20M is equipped with a device to read and write data on magnetic stripes. pitch The horizontal size of the font, which is measured by the number of characters per inch (cpi). The standard is 10 cpi. See also characters per inch (cpi). portrait Printing that is oriented upright on the page (as opposed to landscape, in which printing is sideways on the page).
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Index Numerics D 0 slash, 92 Default settings changing, 94 default settings mode, 81 understanding, 80 Diagnosing the problem, 99 Driver (printer driver), 36 A A.G.M.
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Passbook binding, 84 loading, 28 problems, 107 Pin broken pin, 85 PR2, 82 Print direction, 92 Printer sharing, 52 Printer driver accessing from Windows 2000 or Windows NT 4.