User Manual

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:

• Make sure any cables are securely connected at both ends.

• In Windows, delete all print jobs from the Windows Spooler:

• Windows 8: Navigate to the Start screen, right-click the screen, and select All apps. Select

Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name,

select See what's printing, and select your product name again, if necessary. Right-click the

stalled print job, click Cancel, and click Yes.

• Windows 7: Click and select Devices and Printers. Right-click your product name, select See

what's printing, and select your product name again, if necessary. Right-click the stalled print job,

click Cancel, and click Yes.

• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,

right-click your product name, and select Open. Right click the stalled print job, click Cancel, and

click Yes.

• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select

Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your

product name, select Open, right-click the stalled print job, click Cancel, and click Yes.

• Make sure your product is selected as the printer in your printing program.

• If your product is connected to a USB hub, connect it directly to your computer instead.

Parent topic: Solving Page Layout and Content Problems

Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:

• Make sure you selected the correct paper size and layout settings in your printing program and printer

software.

• Make sure your paper is positioned correctly for feeding into the printer.

You can use the preview option in your printer software to check your margins before you print.