User Guide

9. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
• If there are no gaps, select Done.
• If there are gaps or the pattern is faint, select Clean the Print Head and continue.
10. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours. Then
try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or
damaged and needs to be replaced.
Parent topic: Print Head Cleaning
Related tasks
Removing and Installing Ink Cartridges
Cleaning the Print Head Using a Computer Utility
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows computer or Mac.
1. Load a few sheets of plain paper in the sheet feeder.
2. Do one of the following:
• Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
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