User Guide

Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen.
Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Close the printer cover. See your Paper may be jammed in the product. If paper is jammed in the
documentation for details. product, follow the instructions in this guide to remove the
jammed paper from the indicated area.
Printer Error. Turn power off and A serious error has occurred. Turn the product off and then back
then on again. For details, see your on again. If the error continues, check for a paper jam. If there is
documentation. no paper jam, contact Epson for support.
A printer's ink pad is nearing the end The ink pads are near the end of their service life and the
of its service life. Please contact message will be displayed until the ink pad is replaced. Contact
Epson Support. Epson to replace ink pads before the end of their service life.
A printer's ink pad is at the end of its The ink pad is at the end of its service life. Turn off the product
service life. Please contact Epson and contact Epson for support.
Support.
Combination of IP address and There is a problem with the network configuration of your
subnet mask is invalid. See your product.
documentation.
Some functions may not be When Paper Setup Display is set to Off, the Error Notice
available. For details, see your setting automatically defaults to Off and AirPrint is not available.
documentation. Set the Paper Setup Display setting to On to use AirPrint.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD, or lights on the control panel will advise you when these parts need replacing. If this happens
during the standard warranty of the product, the exchange of the product or replacement of the pads is
covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any
Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic: Solving Problems
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