Application Guide

4 Solving Network Problems
Remove the auto-duplexer from the back of the printer and remove any jammed paper.
Solving Network Problems
If you have a network problem with your Epson
®
product, check the messages on the
LCD screen to diagnose the cause of most problems.
You can also check the basic troubleshooting suggestions below. For more in-depth
troubleshooting, see your online User’s Guide or FAQs at epson.com/support (U.S.) or
epson.ca/support (Canada).
■ Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■ Make sure the network supports an active 2.4 GHz frequency band.
■ Try restarting the router (turn it off and then on), then try to connect to it again.
■ Print a network status sheet from the product’s control panel. Press if necessary and
select
Setup > Network Settings > Network Status > Print Status Sheet. Then
press one of the x
buttons.
Check the signal strength. If it is poor, try moving the product closer to your router or
access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.
■ If your wireless router doesn’t broadcast its network name (SSID), manually enter
your wireless network name.
■ If your wireless router has security enabled, make sure you entered the WEP key or
WPA passphrase correctly.
■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).