User Guide
Table Of Contents
- Contents
- Your Ink Tank System
- Product Basics
- Wi-Fi or Wired Networking
- Loading Paper
- Placing Originals on the Product
- Copying
- Printing from a Computer
- Printing with Windows
- Selecting Basic Print Settings - Windows
- Selecting Double-sided Printing Settings - Windows
- Selecting Additional Layout and Print Options - Windows
- Selecting a Printing Preset - Windows
- Selecting Extended Settings - Windows
- Printing Your Document or Photo - Windows
- Selecting Default Print Settings - Windows
- Changing Automatic Update Options
- Printing with OS X
- Cancelling Printing Using a Product Button
- Printing with Windows
- Scanning
- Faxing
- Connecting a Telephone or Answering Machine
- Setting Up Fax Features
- Setting Up Fax Features Using the Product Control Panel
- Selecting Your Country or Region
- Selecting the Date and Time
- Using the Fax Setting Wizard
- Selecting the Line Type
- Setting the Number of Rings to Answer
- Selecting Advanced Fax Settings
- Basic Settings - Fax
- Receive Settings - Fax
- Output Settings - Fax
- Security Settings - Fax
- Printing Fax Reports
- Fax Report Options
- Setting Up Fax Features Using the Fax Utility - Windows
- Setting Up Fax Features Using the Fax Utility - OS X
- Setting Up Fax Features Using the Product Control Panel
- Setting Up Contacts and Contact Groups
- Sending Faxes
- Receiving Faxes
- Refilling Ink
- Adjusting Print Quality
- Cleaning and Transporting Your Product
- Solving Problems
- Checking for Software Updates
- Product Status Messages
- Running a Product Check
- Resetting Control Panel Defaults
- Solving Setup Problems
- Solving Network Problems
- Solving Copying Problems
- Solving Paper Problems
- Solving Problems Printing from a Computer
- Solving Page Layout and Content Problems
- Solving Print Quality Problems
- Solving Scanning Problems
- Solving Scanned Image Quality Problems
- Image Consists of a Few Dots Only
- Line of Dots Appears in All Scanned Images
- Straight Lines in an Image Appear Crooked
- Image is Distorted or Blurry
- Image Colors are Patchy at the Edges
- Image is Too Dark
- Back of Original Image Appears in Scanned Image
- Ripple Patterns Appear in an Image
- Image is Scanned Upside-Down
- Scanned Image Colors Do Not Match Original Colors
- Scan Area is Not Adjustable in Thumbnail Preview
- Scanned Image Edges are Cropped
- Solving Faxing Problems
- Message Appears Prompting You to Reset Ink Levels
- Uninstall Your Product Software
- Where to Get Help
- Technical Specifications
- Windows System Requirements
- OS X System Requirements
- Scanning Specifications
- Paper Specifications
- Printable Area Specifications
- Ink Specifications
- Fax Specifications
- Dimension Specifications
- Electrical Specifications
- Environmental Specifications
- Interface Specifications
- Network Interface Specifications
- Safety and Approvals Specifications
- Notices
Related tasks
Placing Originals on the Scanner Glass
Solving Faxing Problems
Check these solutions if you have problems faxing with your product.
Cannot Send or Receive Faxes
Cannot Receive Faxes with a Telephone Connected to Your Product
Parent topic: Solving Problems
Cannot Send or Receive Faxes
If you cannot send or receive faxes, try these solutions:
• If you are faxing from a computer, use the Epson FAX Utility to send your fax.
• Make sure the recipient's fax machine is turned on and working.
• Make sure paper is loaded correctly in your product.
• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,
your faxes might be rejected by the recipient's fax machine.
• If you did not connect a telephone to your product, set the Receive Mode setting to Auto so you can
receive faxes automatically.
• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
• Print a fax connection report using your product control panel or fax software to help diagnose the
problem.
• Verify that the telephone wall jack works by connecting a phone to it and testing it.
• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line
or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the
turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the
product to drop the first digit of a fax number.)
• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary filter.
• If your telephone line has static, turn off your product's error correction mode fax communication
setting and try faxing again.
• Try lowering your product's fax speed setting.
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