Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ C Lancaster short.bk Rev.C A5 size 2/5/99 Cover1.fm Pass 2 Safety Instructions . . . . .3 Setting Up Your Printer . . . . .
L Lancaster short.bk Rev.C A5 size 2/5/99 Proof Sign-off: Y.Yano N.Nomoto K.Pipa FRONT.FM Pass 3 _______ _______ _______ Where to Find Information This Setup & Daily Use guide Read this manual first to set up and begin using your printer. This manual includes the following information. ❏ Setup Contains information on setting up your printer and installing the printer software. ❏ Daily Use Provides information on daily operation.
L Lancaster short.bk Rev.C A5 size 2/5/99 FRONT.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer.
L Lancaster Rev. C A5 size 2/5/99 SHORT.TOC Pass 0 Proof Sign-off: Y.Yano N.Nomoto K.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SAFE.FM Pass 3 Safety Instructions Important Safety Instructions Read all of these instructions before using your printer. Also be sure to follow all warnings and instructions marked on the printer. ❏ Do not block or cover the openings in the printer’s cabinet. ❏ Do not insert objects through the slots. Take care not to spill liquid on the printer.
L Lancaster short.bk Rev.C A5 size 2/5/99 SAFE.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ ❏ Unplug the printer and refer servicing to qualified service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the cabinet damaged; the printer does not operate normally or exhibits a distinct change in performance.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SAFE.FM Pass 3 When handling the ink cartridges ❏ Keep ink cartridges out of the reach of children. Do not allow children to drink or otherwise handle the cartridges. ❏ If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water. ❏ Do not shake an ink cartridge; this can cause leakage.
L Lancaster short.bk Rev.C A5 size 2/5/99 SAFE.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ ❏ Place the printer near a wall outlet where the plug can be easily unplugged. Note for French-speaking users: Placez l’imprimante près d’une prise de contacte où la fiche peut être débranchée facilement. ENERGY STAR Compliance As an ENERGY STAR Partner, EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Setting Up Your Printer System Requirements For PCs To use your printer, you need Microsoft® Windows® 3.1, Windows® 95, Windows® 98, Windows® NT 4.0, or DOS; and a shielded, twisted-pair parallel cable. If you want to connect your printer to a USB port, you need a Windows 98 pre-installed PC equipped with a USB port; and a shielded USB cable.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ For Macintosh computers You can use this printer with the following Apple ® Macintosh® computers. You also need a standard Apple System Peripheral-8 cable (8-pin mini-circular connector) or equivalent.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Note: ❏ The amount of available memory varies according to the number and kind of applications that are open. To see how much memory is available, choose About This Macintosh from the Apple menu and refer to the memory size (listed in kilobytes) under “Largest Unused Block” (1,024K=1 MB). ❏ The memory requirements above are for printing on Letter size paper.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa R Lancaster short.bk Rev.C _______ _______ _______ A5 size 2/5/99 SETUP.FM Pass 3 Buttons Button P Function Turns the printer on and off. Power Clears the printer's memory if pressed twice while the power is on. E Loads or ejects paper if pressed and released within 2 seconds. Load/Eject Resumes printing if pressed and released after a paper out error.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Attaching the Paper Support Insert the paper support into the slots at the rear of the printer. Plugging in the Printer 1. Make sure that the printer is turned off. It is off when the P power light is off. 2. Check the label on the back of the printer to make sure the voltage required by the printer matches that of the electrical outlet you will be plugging it into.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Installing the Ink Cartridges Before installing the ink cartridges, note the following. w Warning: The ink cartridges are self-contained units. Under ordinary use, ink will not leak from a cartridge. If ink does get on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 2. Turn on the printer by pressing the P power button. The print head moves slightly to the left, which is the black ink cartridge installation position. The P power light flashes and the B black and A color ink out lights come on. c 14 Caution: Do not move the print head by hand. Otherwise you may damage the printer.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 3. Lift up the black ink cartridge clamp. 4. Open the ink cartridge packages that came with your printer. Next, remove only the yellow tape seals from each cartridge. c Caution: ❏ Remove the yellow tape seals from the cartridges before installing them; otherwise the cartridges may become unusable.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 5. Place the black ink cartridge gently into its holder with the labels facing up. Do not press down on the cartridge. Note: Install both ink cartridges. If either of the cartridges is not installed, the printer will not work. 6. Press the ink cartridge clamp down until it locks in place.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 7. Press the R cleaning button to install the color ink cartridge. The printer moves the print head to the color ink cartridge installation position. 8. Lift up the ink cartridge clamp. Install the color ink cartridge as described in steps 5 and 6, substituting “color ink cartridge” for “black ink cartridge” where appropriate.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 9. Press the R cleaning button. The printer moves the print head and begins charging the ink delivery system. The ink charging process may take about two minutes to complete, during which time the P power light flashes and the printer produces a variety of mechanical sounds. These sounds are normal.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Connecting the Printer to Your PC To connect the printer to your computer using its built-in parallel interface, you need a shielded, twisted-pair parallel cable. Note: If you plan to connect with a USB cable, follow the instructions in the USB User’s Guide that came with your printer. Follow these steps to connect your printer. 1.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Installing the Printer Software in Your PC After connecting the printer to your computer, you need to install the software included on the “Printer Software for EPSON Stylus COLOR 900” CD-ROM shipped with your printer. What to install Your printer software includes: ❏ Printer driver The printer driver is the software that runs, or “drives,” your printer.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 If you wish to make a floppy disk version of the printer software on your CD-ROM, insert the printer software CD-ROM, then click the Driver disk creation utility button and follow the on-screen instructions. For Windows 3.1, insert the CD-ROM, then choose Run from the File menu. In the Command Line box, type D:EPSETUP and click OK. Installing in Windows 95, 98, and NT 4.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 2. Double-click Install Printer Driver/Utility to start the printer software installation. 3. When the installation is complete, click OK. EPSON Status Monitor 2 installation starts automatically. Follow the on-screen instructions. Note: ❏ If the New Hardware Found screen or any other Wizard appears when you turn on your computer, click Cancel and follow the steps above.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 3. Choose Run from the File menu. The Run dialog box appears. In the Command Line box, type D:SETUP and click OK. If the CD-ROM drive has a drive letter other than “D” or if you are using the floppy disk version, substitute the appropriate letter. 4. The installation program begins copying the printer software files. 5.
L Lancaster short.bk Rev.C A5 size 2/5/99 Proof Sign-off: Y.Yano N.Nomoto K.Pipa SETUP.FM Pass 3 _______ _______ _______ Connecting the Printer to Your Macintosh To use the printer's built-in serial interface, you need an Apple System Peripheral-8 cable. Note: ❏ To connect to an iMac computer using the USB cable, follow the instructions in the USB User’s Guide that came with your printer.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Now see the next section for instructions on installing the printer software. You must install the printer software before using your printer. Installing the Printer Software in Your Macintosh After connecting the printer to your Macintosh, you are ready to install the printer software included in the “Printer Software for EPSON Stylus COLOR 900” CD-ROM shipped with your printer.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Utilities The Nozzle Check, Head Cleaning, and Print Head Alignment utilities help you keep your printer in top operating condition. ❏ Epson Namer Assigns a unique name to the printer so that you can use it on an AppleTalk network. ❏ ColorSync 2.0 and Profiles Matches the colors in your printout with the colors displayed on your screen automatically.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 4. After the initial screen appears, click Continue. The following dialog box appears. 5. If you want to install all of the printer software included on your printer software CD-ROM, make sure the Install Location box shows the correct disk drive and click Install. 6.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ If you are going to use the optional LocalTalk Interface Card (C82312✽) or Type B Ethernet Interface Card (C82362✽/ C82363✽/C82364✽), you need to assign a name to your printer using the EPSON Namer utility as described below. If you are using a serial or USB interface, skip to “Selecting Your Printer in the Chooser” on page 29.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Selecting Your Printer in the Chooser After you install the printer software, you need to open the Chooser to select your printer. You have to choose the printer the first time you use it or whenever you want to switch to another printer. Your Macintosh will always print using the last printer selected.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 2. Choose Chooser from the Apple menu. Then click your printer's icon and the port your printer is connected to. Note: ❏ If you are using an iMac computer, you must select the USB port. ❏ If you are using an AppleTalk network, an alert message may appear when you click the port.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Using the AppleTalk connection 1. Turn on your printer. 2. Choose Chooser from the Apple menu. Then click your printer’s icon and select the AppleTalk zone you want to use. A list of all the printers connected to the selected zone appears on the right. 3. Click the name you assigned to your EPSON Stylus COLOR 900. 4.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Loading Paper Follow these steps to load A4 or Letter size plain paper. You can also print on ink jet paper, photo-quality glossy film, photo paper, transparencies, envelopes, index cards, and adhesive sheets. For details on using such media, see “Loading Special Paper” on page 38. 1. Lower the output tray and slide out the extension.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Note: ❏ Always load paper into the sheet feeder short edge first. ❏ Make sure the paper stack fits under the arrow mark inside the edge guide. Printing Your First Page Using Windows After loading the paper, you are ready to print your first page. In order to check the operation of your printer, we recommend printing the README file provided with your printer software.
L Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 4. Make sure your printer is selected and then click Properties, or Options. You may need to click a combination of these buttons. The driver settings window appears. 5. Click the Main tab if necessary, then click anywhere in the Media Type box and select Plain paper. 6. Select Color as the Ink setting. 7. Make sure the Mode option is set to Automatic.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 While printing, the EPSON Progress Meter (in Windows 95, 98, and NT 4.0) or the EPSON Despooler dialog box (in Windows 3.1) will appear, showing the printing progress and the status of your printer. For details, see “Monitoring and Managing Print Jobs for Windows” in the online Reference Guide. After printing, check your results.
L Lancaster short.bk Rev.C A5 size 2/5/99 Proof Sign-off: Y.Yano N.Nomoto K.Pipa SETUP.FM Pass 3 _______ _______ _______ Follow these steps to print the README file. 1. Make sure A4 or Letter size paper is loaded in the printer. 2. Insert the printer software CD. 3. Open the EPSON folder and double-click the README file. 4. Choose Page Setup from the File menu. The following dialog box appears. 5. Select the paper size you loaded in the printer from the Paper Size list. 6.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 SETUP.FM Pass 3 8. Choose Print from the File menu. The Print dialog box appears. 9. Select Plain Paper from the Media Type list. 10. Select Color as the Ink option. 11. Make sure the Mode option is set to Automatic. When Automatic is selected, the printer software optimizes other settings according to the Media Type and Ink settings you make. 12. Click Print to start printing.
L Lancaster short.bk Rev.C A5 size 2/5/99 PAPER.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Loading Special Paper You can print on a wide variety of special media, including ink jet paper, photo quality glossy film, photo paper, transparencies, envelopes, index cards, and adhesive sheets. When loading special paper distributed by EPSON, read the instruction sheets packed with your special media first and keep the following points in mind.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 PAPER.FM Pass 3 ❏ Loading capacity for envelopes and EPSON special media is explained below. Envelopes Up to 10 envelopes. Note: If the total thickness of the stack of envelopes exceeds 10 mm, press each envelope flat before loading. 360 dpi Ink Jet Paper and Photo Quality Ink Jet Paper Up to the arrow mark on the left edge guide.
L Lancaster short.bk Rev.C A5 size 2/5/99 PAPER.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Photo Stickers 16 and Photo Sticker 4 One sheet at a time. Always put the included Support Sheets A and B under the stack of Photo Stickers. Panoramic Photo Paper and Iron-On Cool Peel Transfer Paper One sheet at a time. * Take care not to print on support sheets loaded under special media.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa R Lancaster short.bk Rev.C _______ _______ _______ A5 size 2/5/99 INK.FM Pass 3 Replacing Ink Cartridges The printer’s indicator lights will inform you when it is time to obtain a replacement ink cartridge and when it is time to replace an empty cartridge. This table describes the status of the lights on your printer and the actions you need to take. Lights Action f B Obtain a replacement black ink cartridge (T003✽✽✽).
L Lancaster short.bk Rev.C A5 size 2/5/99 INK.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ To replace an ink cartridge using the printer’s control panel, follow these steps. 1. Make sure the printer is on. The P power light should be on, but not flashing. (Determine which cartridge needs to be replaced as indicated by the B black and A color ink out light.) 2. Lower the output tray at the front of the printer, then open the printer cover. 3.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 INK.FM Pass 3 4. Lift up the clamp that holds the cartridge. The cartridge rises partly out of the cartridge holder. c Caution: Once you open the ink cartridge clamp, the ink cartridge becomes unusable and cannot be reinstalled, even if ink remains. 5. Lift the cartridge out of the printer and dispose of it properly. Do not take the used cartridge apart or try to refill it.
L Lancaster short.bk Rev.C A5 size 2/5/99 INK.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 6. Remove the ink cartridge from its protective bag. Next, remove only the yellow tape seal from the cartridge. black ink cartridge (T003✽✽✽) c color ink cartridge (T005✽✽✽) Caution: ❏ You must remove the yellow tape seal from the cartridge before installing it. The cartridge will be permanently damaged if installed with the yellow tape attached.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 INK.FM Pass 3 8. Press the ink cartridge clamp down until it locks in place. c Caution: Once you install the ink cartridges, do not open their clamps again until you replace the cartridges. Otherwise, the cartridges may become unusable. 9. If you need to replace the color ink cartridge as well, press the R cleaning button. Then repeat steps 4 through 8. 10.
L Lancaster short.bk Rev.C A5 size 2/5/99 INK.FM Pass 3 c _______ _______ _______ Caution: The P power light continues to flash while the printer performs the ink charging operation. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. 11. Close the printer cover. 46 Proof Sign-off: Y.Yano N.Nomoto K.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 MAINT.FM Pass 3 Maintenance Checking the Print Head Nozzles If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to identify the problem by checking the print head nozzles.
L Lancaster short.bk Rev.C A5 size 2/5/99 MAINT.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Using the control panel buttons 1. Make sure that A4 or Letter size paper is loaded in the sheet feeder. 2. Hold down the E load/eject button (➀ in the illustration below) and press the P power button (➁ in the illustration below) to turn on the printer. Then release both buttons.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 MAINT.FM Pass 3 Print head needs to be cleaned segments are missing The above sample is in black and white, but the actual test prints in color (CMYK). If the nozzle check page does not print satisfactorily (for example, if any segment of the printed lines is missing) there is a problem with the printer. This could be a clogged ink nozzle or a misaligned print head.
L Lancaster short.bk Rev.C A5 size 2/5/99 MAINT.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Cleaning the Print Head If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 MAINT.FM Pass 3 For Macintosh users 1. Make sure that the printer is on, and the B black and A color ink out lights are off. 2. Click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button. 3. Follow the on-screen messages. Using the control panel buttons 1.
L Lancaster short.bk Rev.C A5 size 2/5/99 MAINT.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ The printer starts cleaning the print head and the P power light begins flashing. Print head cleaning takes about one minute to complete. c Caution: Never turn off the printer while the P power light is flashing. Doing so may damage the printer. 3.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 MAINT.FM Pass 3 Aligning the Print Head If you notice a misalignment of vertical lines, you may be able to solve this problem from your computer using the Print Head Alignment utility in your printer software. If you are using DOS, see “Aligning the print head” in your DOS User’s Guide.
L Lancaster short.bk Rev.C A5 size 2/5/99 Proof Sign-off: Y.Yano N.Nomoto K.Pipa TRBLE.FM Pass 3 _______ _______ _______ Troubleshooting Error Indicators You can identify many common printer problems with the lights on your printer’s control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa R Lancaster short.bk Rev.C _______ _______ _______ A5 size 2/5/99 TRBLE.FM Pass 3 Ink Low (color ink cartridge) fA The color ink cartridge is nearly empty. Obtain a replacement color ink cartridge (T005✽✽✽). Ink Out (color ink cartridge) oA The color ink cartridge is empty. Replace the color ink cartridge with a new one (T005✽✽✽). See “Replacing Ink Cartridges” on page 41.
L Lancaster short.bk Rev.C A5 size 2/5/99 TRBLE.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Typical Problems and Solutions Most printer problems have simple solutions. Define the problem from those below and apply the recommended solutions. For more information, see “Problem Solver” in the online Reference Guide. Print quality problems If you are having print quality problems, try the solutions offered here.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 TRBLE.FM Pass 3 Color gaps ❏ Make sure your paper is not damaged, dirty, or too old. ❏ Run the Head Cleaning utility to clear any clogged ink nozzles. ❏ Check the B black and A color ink out lights. If a light is flashing, replace the ink cartridge. See “Replacing Ink Cartridges” on page 41. Blurry or smeared printout Try one or more of these solutions.
L Lancaster short.bk Rev.C A5 size 2/5/99 Proof Sign-off: Y.Yano N.Nomoto K.Pipa TRBLE.FM Pass 3 _______ _______ _______ Cancelling Printing If the printouts are not what you expected, such as incorrect or garbled character or images, you may need to cancel printing. To cancel printing, follow the steps below. For Windows 95, 98, and NT 4.0 When you send a print job to the printer, the Progress Meter appears on your computer screen. Click the stop button to cancel printing. For Windows 3.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa R Lancaster short.bk Rev.C _______ _______ _______ A5 size 2/5/99 TRBLE.FM Pass 3 For Macintosh When background printing is on 1. Press the P power button to turn off the printer. 2. Select EPSON Monitor3 from the application menu. 3. Click the print job. button, then click the stop button to cancel the When background printing is off 1. Press the P power button to turn off the printer. 2. Hold down the J key on your keyboard and press the period (.
L Lancaster short.bk Rev.C A5 size 2/5/99 TRBLE.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Where to Get Help If your printer is not operating properly and you cannot solve the problem using the troubleshooting information in your printer documentation, contact customer support services for assistance. Customer support will be able to help you much more quickly if you give them the following information.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 TRBLE.FM Pass 3 Faxon EPSON Contact Faxon EPSON Faxback Service for support information including troubleshooting tips, switch settings, and driver information. To use Faxon EPSON, call 01442 227332 in the UK or 0044 1442 227332 from the Republic of Ireland using a touch-tone phone. You will be asked to follow a simple routine to register your document request.
L Lancaster short.bk Rev.C A5 size 2/5/99 TRBLE.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Customer and Warranty Support Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 TRBLE.FM Pass 3 For Australian Users EPSON Australia wishes to provide you with a high level of Customer Service. As well as the user’s guide, we provide the following sources for obtaining information: EPSON FAXBACK EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia.
L Lancaster short.bk Rev.C A5 size 2/5/99 Proof Sign-off: Y.Yano N.Nomoto K.Pipa TRBLE.FM Pass 3 _______ _______ _______ EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa R Lancaster short.bk Rev.C _______ _______ _______ A5 size 2/5/99 TRBLE.FM Pass 3 ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏ Latest versions of EPSON printer drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Electronic bulletin board system An electronic bulletin board system (BBS) is also available to obtain printer information and the latest versions of printer drivers.
L Lancaster short.bk Rev.C A5 size 2/5/99 OPTN.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Options and Consumable Products Options The following interface cables and interface cards are available for your printer. Interface cables EPSON supplies several types of interface cables. You can use any interface cable that meets the following specifications. See your computer manual for any additional requirements.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 OPTN.FM Pass 3 Interface cards A number of optional interfaces are available to supplement the printer’s built-in parallel and serial interfaces. See “Using optional interface cards” on page 70 for more information. If you are not sure whether you need an optional interface or if you want to know more about interfaces, contact your dealer.
L Lancaster short.bk Rev.C A5 size 2/5/99 OPTN.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Consumable products The following ink cartridges and EPSON special media are available for your printer. Ink cartridges You can use the following cartridges with your printer. Black ink cartridge T003011/T003012 T003051/T003052 T003091/T003092 Color ink cartridge T005011 T005051 T005091 Note: The product numbers of ink cartridges vary by location.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 OPTN.
L Lancaster short.bk Rev.C A5 size 2/5/99 OPTN.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Using optional interface cards Note the following when using optional interface cards: ❏ An optional LocalTalk or Ethernet interface card lets you use your printer on an AppleTalk network. ❏ To use the LocalTalk Interface Card (C82312✽), you will need two LocalTalk Locking Connector Kits (DIN-8 version).
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ R Lancaster short.bk Rev.C A5 size 2/5/99 OPTN.FM Pass 3 4. Use a cross-head screwdriver to remove the two screws securing the shield plate to the optional interface slot; then remove the plate. Be sure to keep both screws; you may need to use them again when you reinstall the shield plate. 5. Be sure to set any switches and jumpers on the card. See the interface card’s manual for details.
L Lancaster short.bk Rev.C A5 size 2/5/99 OPTN.FM Pass 3 Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ 7. Secure the interface card in the slot with the two screws included with the interface card. 8. Connect the proper interface cable to the interface card and to your computer. If the cable has a grounding wire, connect it to one of the screws securing the parallel interface. Also, if you are using more than one computer, reconnect the other interface cable. 9.
EPSON OVERSEAS MARKETING LOCATIONS EPSON AMERICA, INC. EPSON UK LTD. 20770 Madrona Ave. Campus 100, Maylands Avenue, P.O. Box 2842 Hemel Hempstead, Herts, Torrance, CA 90509-2842 HP2 7TJ, U.K. Phone: (800) 922-8911 Phone: (+44) 01442 261144 Fax: (310) 782-5220 Fax: (+44) 01442 227227 EPSON DEUTSCHLAND GmbH EPSON FRANCE S.A. Zülpicher Straße 6, 68 bis, rue Marjolin 40549 Düsseldorf Germany 92300, Levallois-Perret, France Phone: (0211) 56030 Phone: 33.1.40.87.37.
Proof Sign-off: Y.Yano N.Nomoto K.Pipa _______ _______ _______ Lancaster short.bk Rev. C A5 size 2/5/99 Cover4.fm Pass 2 Printed in JAPAN 1998 XX.
