User's Manual

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• Check the Line Type setting and set it to PBX. If your phone system requires an external access code
to reach an outside line, register the code to the product and add a # (hash) to the beginning of the
phone number when dialing.
• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary filter.
• Try lowering your product's fax speed setting.
• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to
prevent disruption of incoming faxes.
• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.
Contact your service provider for assistance.
• Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot
receive faxes.
• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the
product.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic: Solving Faxing Problems
Related tasks
Setting Up the Fax Utility - Windows
Setting Up Fax Features Using the Fax Utility - Mac
Printing Fax Reports
Checking Fax Status
Viewing a Fax on the LCD Screen (Using the Inbox)
Selecting the Date and Time
Related topics
Setting Up Fax Features