ST-2000 User's Guide
Contents ST-2000 User's Guide................................................................................................................................ 11 Product Basics .......................................................................................................................................... Using the Control Panel ..................................................................................................................... Control Panel Buttons and Lights ......................
Enabling Wi-Fi Direct Mode ........................................................................................................... Wi-Fi Protected Setup (WPS)............................................................................................................. Using WPS to Connect to a Network ............................................................................................. Printing a Network Status Sheet.................................................................................
Selecting Double-sided Printing Settings - Windows ..................................................................... 71 Double-sided Printing Options - Windows................................................................................. 73 Print Density Adjustments - Windows ....................................................................................... 74 Selecting Additional Layout and Print Options - Windows .............................................................
Cancelling Printing Using a Product Button...................................................................................... 109 Scanning .................................................................................................................................................. 110 Starting a Scan................................................................................................................................. 110 Starting a Scan Using the Product Control Panel ......................
Refilling Ink .............................................................................................................................................. Ink Safety Precautions ..................................................................................................................... Check Ink Levels .............................................................................................................................. Checking Ink Levels on Your Product...................................
Product Status Messages ................................................................................................................ Message Appears Prompting You to Reset Ink Levels..................................................................... Running a Product Check ................................................................................................................ Resetting Control Panel Defaults ......................................................................................
Incorrect Characters Print............................................................................................................ Incorrect Image Size or Position .................................................................................................. Slanted Printout ........................................................................................................................... Solving Print Quality Problems .........................................................................
Mac System Requirements .............................................................................................................. Paper Specifications ........................................................................................................................ Printable Area Specifications ........................................................................................................... Scanning Specifications .........................................................................
ST-2000 User's Guide Welcome to the ST-2000 User's Guide. For a printable PDF copy of this guide, click here.
Product Basics See these sections to learn about the basic features of your product.
1 power button and light 2 3 home button LCD screen 4 help button 5 stop button 6 back button 7 Arrow buttons and OK button 8 9 reset button start button Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description No Wi-Fi connection. A Wi-Fi network error has occurred or the product is searching for a connection. A Wi-Fi connection is established.
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To scroll through the characters, press the up or down arrow button. • To change the character case or type, press the reset button. • To move the cursor to the right, press the right arrow button. • To delete the previous character, press the left arrow button. Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen. 1.
2. Press the arrow buttons to select Settings and press the OK button. 3. Select Printer Setup and press the OK button. 4. Select Language and press the OK button. 5. Select a language and press the OK button. 6. Press the home button to exit.
Product Parts Locations See these sections to identify the parts on your product.
Product Parts - Inside 1 Document cover 2 Scanner glass 3 Scanner unit 4 Control panel 17
5 Memory card slot 1 Ink tank cover 2 Ink tanks 3 Ink tank unit 4 Print head Parent topic: Product Parts Locations Product Parts - Back 18
1 Rear cover (duplexer) 2 AC inlet 3 USB port Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources.
4. Select Sleep Timer and press the OK button. You see this screen: 5. Press the left or right arrow button to move the cursor and press the up or down arrow button to adjust the number of minutes of inactivity before the product enters sleep mode. Then press the OK button. 6. Press the home button to exit.
You see this screen: 4. Select Power Off Timer and press the OK button. You see this screen: 5. Select the length of time after which you want the product to automatically turn off when it is not in use. Then press the OK button. 6. Press the home button to exit.
Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
3. Press the arrow buttons to select Epson Connect Services and press the OK button. You see this screen: 4. Press the OK button to select Register/Delete. 5. Press the arrow buttons to select Yes and press the OK button. 6. Follow the instructions on your screen to activate your product's email address.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive. 1.
5. Enter the email address and optional access key of your Epson product during Remote Print setup. 6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.
Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Note your product's IP address by checking your network status. See the link below. 3. Connect your computer or your Apple or Android device to the same wireless network as your Epson product. 4.
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print. 1. Connect your Epson product to your wireless network. See the link below. 2. On your Android device, download the Epson Print Enabler plug-in from Google Play. 3.
Parent topic: Product Basics Related topics Wi-Fi Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below. 2.
Parent topic: Product Basics Related topics Wi-Fi Networking 29
Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.
Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings.
6. Enter your wireless password (or network name and then password). • To scroll through the characters, press the up or down arrow button. • To move the cursor to the right, press the right arrow button. • To change the character case or type, press the reset button. • To delete the previous character, press the left arrow button. • When you finish entering characters, press the OK button. 7. If you want to print a network setup report, press the button.) start button. (Otherwise, press the stop 8.
Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices.
You see this screen: 3. Press the arrow buttons to select Wi-Fi Direct and press the OK button. 4. Press the OK button until you see the network name and password on the LCD screen. 5. Press the down arrow button and press the OK button to change the Wi-Fi Direct password. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the password.
6. Enter your Wi-Fi Direct password. Note: Your password must be at least 8 and no more than 22 characters long. • To scroll through the characters, press the up or down arrow button. • To move the cursor to the right, press the right arrow button. • To change the character case or type, press the reset button. • To delete the previous character, press the left arrow button. • When you finish entering characters, press the OK button. 7. Press the OK button. 8.
Parent topic: Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
If the network connection is successful, the Note: If the icon is displayed on the LCD screen. icon is not displayed on the LCD screen, repeat these steps to try again. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet for detailed information about your product's network status. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. You see this screen: 3.
You see this screen: 5. Press the start button to print the network status sheet. If you want to cancel the operation, press the stop button. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network. 1. Press the home button, if necessary. 2.
You see a screen like this: 3. Press the arrow buttons to select Network Settings and press the OK button. 4. Press the arrow buttons to select Connection Check and press the OK button. 5. Press the start button to print the network connection report. Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error code 2 Message Note: Error codes and messages listed here may not all apply to your product.
Error code and message Solution E2, E3, or E7 Check the following: No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance. • Make sure your router or access point is turned on, and is correctly connected to your computer or network device. • Turn off the router or access point, wait about 10 seconds, and turn it on again. No wireless network names (SSID) found.
Error code and message Solution E5 If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings. Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.
Error code and message Solution E9 Make sure your computer or network device are turned on. Also make sure that you can access the internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device. Connection using are trying to connect to your product. the EpsonNet Setup is available. Contact your network administrator for assistance.
Error code and message Solution E12 Make sure other devices on the network are turned on and do the following: Confirm the following • Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually. the first number • Confirm that the subnet mask and default gateway -IP address, subnet mask, or default addresses for other devices are the same.
Network Environment Messages Message Solution The same SSID may be set on several access points. Check the settings on your router and other access points to make sure each one uses a different SSID. The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any obstacles between them.
4. Enter your product's IP address into the address bar. You see the available Web Config utility options. Parent topic: Changing or Updating Network Connections Related tasks Printing a Network Status Sheet Changing a USB Connection to a Wi-Fi Connection If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3.
Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. 3.
Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Sheet Feeder Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Printing Software Selecting the Paper Settings - Control Panel Selecting the Default Paper Source Settings Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes. 1.
2. Pull out the output tray. 3. Slide the edge guides out all the way. 4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper.
5. Do one of the following: • Insert paper, glossy or printable side up and short edge first, at the center of the paper support. • Load up to 10 envelopes in the center of the paper support. Load them printable side up and flap edge left. • Load a sheet of loose-leaf or other paper with holes facing as shown.
• To load a sheet of paper longer than legal size, close the paper support and output tray, then flatten the leading edge of the paper as shown. 6. Slide the edge guide against the paper, but not too tightly. Then flip the feeder guard back. 7. If prompted by the product's LCD screen, select the size and type of the paper you loaded and press the OK button. Note: If you are printing on letterhead, make sure you select Letterhead as the paper type. Make sure you select the correct paper size setting.
• Do not load envelopes that are curled, folded, or too thin, or that have plastic windows. • Check the paper package for any additional loading instructions. • If you use paper with binder holes, load only one sheet at a time in only these sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14 inches [216 × 356 mm]).
Paper type Size Double-sided printing capacity Auto Manual Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) Up to the line indicated by the triangle mark 30 sheets A5 (5.8 × 8.2 inches [148 × 210 mm]), A6 (4.1 × 5.8 inches [105 × 148 mm]) — 30 sheets Legal (8.5 × 14 inches [216 × 356 mm]) — 1 sheet Epson Bright White Paper Letter (8.
Compatible Epson Papers Paper Type Size Part number Sheet count Epson Bright White Paper Letter (8.5 × 11 inches [216 × 279 mm]) S041586 500 Epson Presentation Paper Matte Letter (8.5 × 11 inches [216 × 279 mm]) S041062 100 Legal (8.5 × 14 inches [216 × 356 mm]) S041067 100 8 × 10 inches (203 × 254 mm) S041467 50 Letter (8.5 × 11 inches [216 × 279 mm]) S041257 50 S042180 100 Epson Premium Presentation Paper Matte Double-sided Letter (8.
Paper Type Part number Sheet count Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy S042181 60 S042174 100 5 × 7 inches (127 × 178 mm) S041945 20 8 × 10 inches (203 × 254 mm) S041946 20 Letter (8.5 × 11 inches [216 × 279 mm]) S042182 25 S042175 50 4 × 6 inches (102 × 152 mm) S041982 40 Letter (8.
• 5 × 7 inches (127 × 178 mm) • 16:9 wide (4 × 7.1 inches [102 × 181 mm]) • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.
Note: These settings appear automatically when paper is inserted when you set the Paper Setup Auto Display setting to On. 1. Press the home button, if necessary. 2. Select Settings > Printer Setup > Paper Source Settings > Paper Setting. You see a screen like this: 3. Select Paper Size. 4. Select the paper size you loaded. 5. Select Paper Type. 6. Select the paper type you loaded. 7. Select the home button to exit.
For this paper Select this Paper Type setting Letterhead paper Letterhead Epson Premium Photo Paper Glossy Prem. Glossy Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Prem.
3. Select Auto Error Solverand select one of these options: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs. • Turn off this setting to display an error message and stop printing if an error occurs. 4. Select the Paper Source Settings options you want to use. 5. When you are finished, press the home button to exit.
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 1. Open the document cover. 2.
Related topics Copying Scanning 62
Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy color or black-and-white documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass. 2. Load the paper you want to print on in the product. 3. Press the home button, if necessary. 4.
6. Press the left or right arrow button to select one of the following: • Color: for color copies • B&W: for black-and-white copies 7. Press the OK button to view the print settings for the copies. You see this screen: 8. Press the down arrow button to view the individual settings.
9. To change the print settings, press the left or right arrow button and select the necessary settings. When you are finished, press the OK button. 10. When you are ready to copy, press the Note: To cancel copying, press the start button. stop button. Parent topic: Copying Related topics Loading Paper Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings.
Copying option Available settings Description Multi-Page Single Page Copies each page of the original onto an individual sheet 2-up Copies multiple page documents onto one sheet. Scroll down and select the document orientation and layout order settings as necessary.
Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use.
4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard. 5. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing. Note: You must select a compatible borderless paper type and size to print without borders.
15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.
5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8. Click OK to return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing.
Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded.
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3.
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos.
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen.
High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page. Note: These settings are not saved with your document.
Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1. Click the Main or More Options tab. You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
4. Click the Extended Settings button. You see this window: 5. Select any of the extended settings to customize your print. 6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues.
Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. • Windows 8.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5.
Locked Setting Options Select the options you want to use for any locked print settings.
Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. You see the printer settings window: 3.
Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4.
5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature. 1.
Related tasks Checking for Software Updates Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK. You return to the printing preferences window.
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout. 13. Click OK to save your settings. You see your application's Print window. 14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application.
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Print Settings or Printer Features from the pop-up menu.
9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 12. Select any of the available print options.
Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing on a Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac OS version you are using. 1. Select one of the Two-sided Printing options.
2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing.
Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
Note: The available settings on the Color Options menu depend on the option you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing on a Mac Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management.
Note: An ICC profile is required if color management is turned off. Parent topic: Managing Color - Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4.
Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. High Speed Printing Speeds up printing but may reduce print quality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.
Click Print at the bottom of the print window.
Selecting Printing Preferences - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click • To pause a print job, click the print job and click paused print job and click or Delete. or Hold.
2. Turn on your Chromebook and connect it to the same wireless network as your product. Note: See your Chromebook's documentation for details on connecting to a network. 3. Do one of the following: • Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen. Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print.
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods.
You see a screen like this: 4. Press the left or right arrow button to select a scan option and press the OK button. • To Memory saves your scan file on a memory card and lets you select the file format, quality, and other settings. • To Computer (JPEG) saves your scan as a JPEG file on your computer or as an image capture on a Mac. • To Computer (PDF) saves your scan as a PDF file on your computer or as an image capture on a Mac.
• If you are scanning to a memory card, review the scan settings. To change them, press the down arrow button. 6. Press the start button to start scanning. Scan to Memory Card Options Changing Default Scan Job Settings Setting Up a WSD Port (Windows 7/Windows Vista) Parent topic: Starting a Scan Scan to Memory Card Options Select the scanning options you want to use when scanning to a memory card.
Setting Available options Description Original Orientation Portrait Specifies the orientation of your originals Landscape Parent topic: Starting a Scan Using the Product Control Panel Changing Default Scan Job Settings You can view or change the default scan job settings your product uses when you scan to your computer. You do this using the Event Manager program. 1. Do one of the following to open Event Manager: • Windows 10: Click and select EPSON Software > Event Manager. • Windows 8.
2. Print a network status sheet so you can identify the network name and model name for your product on the network. 3. Click or Start and select Computer. 4. On the left side of the window, select Network. 5. Locate your product on the Network screen, right-click it, and select Install. 6. When you see the User Account Control screen, click Continue. Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary. 7.
• Windows (other versions): Click > Epson Scan 2 > Epson Scan 2. or Start, and select All Programs or Programs. Select EPSON • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1.
You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. Note: Your device must be connected to the same wireless network as your Epson product. 1. Download the Epson iPrint app from your device's app store or from Epson's website. 2.
You see this window: 2. Select the Document Source setting that matches where you placed your original. 3. Select the Document Size setting that matches the size of your original. You can select Customize to enter a custom size, if necessary. 4. Select the image type of your original and how you want it scanned as the Image Type setting. 5. Select the Resolution setting you want to use for your scan.
6. Select the Rotate setting to rotate the scanned image. 7. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 8. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 9. Select any of the additional settings that you want to use on the Main Settings tab. 10. Click the Advanced Settings tab and select any settings that you want to use. 11.
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Image Format Options Scan Resolution Guidelines Parent topic: Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Correct Document Skew Corrects skewed originals, image contents, or both.
Color Enhance Enhances the shades of the color you select in the scanned image. This setting is available only if you select Grayscale or Black & White as the Image Type setting. Brightness Adjusts the overall lightness and darkness of the scanned image. Contrast Adjusts the difference between the light and dark areas of the overall scanned image. Gamma Adjusts the midtone density of the scanned image. Unsharp Mask Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
You see this window: 7. Select any of the options on the General tab. 8. Select the Text tab. 9. Make sure the language used in the document text is selected as the Text Language setting. 10. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties. 11. Click OK. 12. Confirm the File Name setting and select a Folder setting for your document. 13. Click Scan. The scanned image is saved as a searchable PDF.
Bitmap (*.bmp) A standard image file format for most Windows programs. JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.) PNG (*.png) An image format that does not lose quality during editing. TIFF (*.tif) A file format created for exchanging data between many programs, such as graphic and DTP software. Multi-TIFF (*.
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi. • You will scan the image at 100% or smaller size.
Using Memory Cards with Your Product Follow the instructions here to work with a memory card inserted into your product. Inserting a Memory Card Printing from a Memory Card Transferring Photos on a Memory Card Inserting a Memory Card Insert only one memory card at a time into the memory card slot on your product. 1. Make sure the memory card and the files on it are compatible with your product before inserting the card. 2. Insert your memory card into the slot, making sure the card is oriented correctly.
Parent topic: Using Memory Cards with Your Product Memory Card Types You can insert these types of memory cards in your product. Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for details on using it.
Removing a Memory Card After you finish working with a memory card, check to make sure it is safe to remove it from your product. Caution: Do not remove a memory card or turn off your product while the memory card access light is flashing or you may lose data from the memory card. 1. Make sure the memory card access light is not flashing. 2.
Viewing and Printing Photos From the LCD Screen You can select photos for printing as you view them on the LCD screen. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Print Photos and press the OK button. A photo on your memory card is displayed. 3. Press the right or left arrow button to scroll through your photos and display one that you want to view or print. 4. Press the up or down arrow buttons to select one or more copies of the photo (up to 99). 5.
Note: To return to the default print settings, press the stop button, select No and press the OK button.
Transferring Photos on a Memory Card You can transfer photos to and from a memory card inserted into a memory card slot on your product.
3. Do one of the following to access your memory card files from your computer: • Windows: Open the Computer, My Computer, Windows Explorer, or File Explorer utility, then select the removable disk icon. • Mac with a USB connection: Look for the removable disk icon on your desktop or computer window, then select it.
Printing Personalized Projects You can print calendars, lined paper, graph paper, or stationery with a photo background. Printing Personalized Note Paper Printing Lined Paper, Graph Paper, and Music Sheets Printing Calendar Pages Printing Personalized Note Paper You can print lined or unlined note paper with one of your own photos in the background. 1. Load plain paper in one of these sizes: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2.
8. Select the photo you want to use for your note paper and press the OK button. Note: To rotate the layout for your note paper, press the down arrow button. 9. To print more than one sheet, press the up or down arrow button to select the number (up to 99). 10. When you are ready to print, press the Note: To cancel printing, press the start button. stop button.
5. Select one of the layout options and press the OK button. Note: View the images for each option to preview the design layout. 6. Select the size of paper you loaded and press the OK button. 7. To print more than one sheet, press the up or down arrow button to select the number (up to 99). 8. When you are ready to print, press the Note: To cancel printing, press the start button. stop button.
5. Select one of the format options and press the OK button. Note: View the images for each option to preview the design layout. 6. If you chose Monthly, select the year and month and press the OK button. 7. Select the type of paper you want to print on and press the OK button. 8. To print more than one sheet, press the up or down arrow button to select the number (up to 99). 9. When you are ready to print, press the Note: To cancel printing, press the start button. stop button.
Refilling Ink When the ink level is below the lower line on an ink tank, you need to refill it. Before checking the ink levels or refilling an ink tank as described here, be sure to read the ink safety precautions. Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank. Continued use of the product when the ink level is below the lower line on a tank could damage the product.
Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. • This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled with ink. If ink gets on your clothes or belongings, it may not come off. • Do not open the ink bottle package until you are ready to fill an ink tank.
Check Ink Levels Your product and its printing software will let you know when an ink tank is low or expended. Checking Ink Levels on Your Product Checking Ink Levels - Windows Checking Ink Levels - Mac Disabling Special Offers with Windows Parent topic: Refilling Ink Checking Ink Levels on Your Product To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks.
Related tasks Refilling the Ink Tanks Checking Ink Levels - Windows A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any time using a utility on your Windows computer. 1. To check your ink levels, access the Windows Desktop and double-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and double-click . You see a window like this: 2. Refill any ink tank as needed.
Parent topic: Check Ink Levels Related tasks Refilling the Ink Tanks Checking Ink Levels - Mac You can check your ink levels using a utility on your Mac. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Refill any ink tank as needed.
Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product. Parent topic: Check Ink Levels Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1.
You see this window: 2. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Ink Levels Purchase Epson Ink You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use and temperature.
1. Turn on your product. 2. Lift up the scanner unit.
3. Open the ink tank cover, then open the cap for the ink tank you are going to fill.
4. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink. 5.
Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position; they are keyed for each color. 6. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle. 7. When the ink tank is full, remove the ink bottle and securely close the ink tank cap.
9. Close the ink tank cover, then close the scanner unit. 10. Press the home button to display the home screen, then select Maintenance > Reset Ink Levels. Follow the on-screen instructions to reset the ink level for the colors you refilled.
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Select Maintenance and press the OK button. 5. Press the OK button to select Nozzle Check.
6. Press the start button to print. The nozzle check pattern is printed. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 8. Do one of the following: • If there are no gaps, the print head is clean. Select No and press the OK button. • If there are gaps or the pattern is faint, select Yes and press the OK button. Follow the instructions on the screen to clean the print head.
Related tasks Loading Paper in the Sheet Feeder Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3.
5. Click Print. 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head.
Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.
5. Select Head Cleaning and press the OK button. 6. Press the start button to clean the print head. You see a message on the LCD screen during the cleaning cycle. Caution: Never turn off the product during a cleaning cycle or you may damage it. When the cleaning cycle is finished, you see a message on the display screen. 7. Select Nozzle Check, press the OK button, and press the confirm that the print head is clean.
Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print. 6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again.
Related references Where to Get Help Related tasks Loading Paper in the Sheet Feeder Power Cleaning If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning. If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning. Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary.
3. Press and hold the Cleaning screen. power button and the help button at the same time until you see the Power 4. Follow the instructions on the LCD screen to run the Power Cleaning. 5. When the Power Cleaning is finished, run a nozzle check. If the print quality did not improve, turn off the product and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
You see a window like this: 4. Follow the on-screen instructions to run a Power Cleaning. 5. When Power Cleaning is finished, run a nozzle check. If the print quality did not improve, turn off the product and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1.
7. Press the OK button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 8. Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen. Vertical Alignment Horizontal Alignment 9. Press the OK button when you are finished.
You see a screen like this: 3. Select Paper Guide Cleaning and press the OK button. 4. Follow the on-screen instructions to clean the paper guide. 5. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related tasks Loading Paper in the Sheet Feeder Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path, the print head path inside the printer may be smeared with ink.
3. Disconnect any connected cables. 4. Lift up the scanner unit. 5. Using the flashlight, check the translucent film shown here for ink smears. 1 Translucent film 2 Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print.
6. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product. 7. Use a new, dry cotton swab to dry the translucent film. 8. Repeat steps 6 and 7 as necessary to clean all ink smears. 9. When the translucent film is dry, close the scanner unit. 10.
Checking the Sheet Counter - Windows Checking the Sheet Counter - Mac Parent topic: Adjusting Print Quality Checking the Sheet Counter - Windows You can check the number of sheets of paper that have fed through the product by checking the sheet counter. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. 4. Select Printer and Option Information.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select Printer and Option Information. You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window.
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray and front cover when you are not using the product to protect it from dust. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely.
3. Secure the print head to the case with tape. Caution: Do not place tape on the white flat cable or transparent film inside the product; otherwise, you may damage your product. 4. Lower the scanner unit.
5. Remove all the paper from the product. 6. Unplug the power cable. 7. Disconnect any connected cables. 8. Open the ink tank unit cover and make sure that the ink tank caps are installed securely. 9. Close the ink tank cover and scanner unit.
10. Close the paper support, feeder guard, and output tray. Then lower the control panel by squeezing the release bar and gently pushing the panel down. Caution: Do not lower the control panel without first squeezing the release bar or you may damage your product. 11. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product.
Solving Problems Check these sections for solutions to problems you may have using your product.
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x or 10.13.
LCD code Condition/solution (I-41) The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint. (I-60) Your computer may not support WSD (Web Services for Devices). The Scan to PC (WSD) function is available only for computers running English versions of Windows 10, Windows 8.x, Windows 7, or Windows Vista. Recovery Mode A firmware update has failed. Connect your product using a USB cable and try updating the firmware again.
2. Select the colors that you refilled on the LCD screen. 3. Follow the instructions on the LCD screen to reset the ink levels. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage.
5. Select Nozzle Check and press the OK button. 6. Press the start button. The nozzle check pattern is printed. 7. Do one of the following, depending on the results of the product check: • If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected settings. Check the other solutions in this book or try uninstalling and reinstalling your printer software.
Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. 3. Select Restore Default Settings and press the OK button. 4. Select one of these options: • Network Settings: Resets all network settings.
Software Installation Problems Control Panel Setup Problems Parent topic: Solving Problems Noise After Filling the Ink If you hear noises from your product after filling the ink tanks with ink, check these explanations: • The first time you fill the tanks with ink, the product must charge its print head. Wait until charging finishes before you turn off the product, or it may charge improperly and use excess ink the next time you turn it on.
Control Panel Setup Problems If you have problems setting up the control panel, try these solutions: • To view LCD screen text in a different language, select a different language setting for the panel. • To adjust the position of the control panel, carefully raise or lower it. Parent topic: Solving Setup Problems Related tasks Changing LCD Screen Language Solving Network Problems Check these solutions if you have problems setting up or using your product on a network.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
Related concepts Wi-Fi Direct Mode Setup Related tasks Printing a Network Status Sheet Selecting Wireless Network Settings from the Control Panel Printing a Network Connection Report Related topics Wi-Fi Networking Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel.
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not lit or does not appear on the product's LCD screen, make sure your product software was installed correctly.
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected.
Print Head Nozzle Check Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product.
Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Specifications Paper Loading Capacity Related tasks Loading Paper in the Sheet Feeder Selecting the Paper Settings - Control Panel Cleaning the Paper Guide Paper Jam Problems Inside the Product If you see a message that paper has jammed inside the product, follow the steps here. 1. Cancel the print job, if necessary. 2.
3. Lift the scanner unit and remove any jammed paper inside.
Caution: Do not touch the flat white cable or translucent film inside the printer. 4. Close the scanner unit. 5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover, follow the steps here. 1. Cancel the print job, if necessary. 2. Press the buttons to release the rear cover and remove the cover from your product. Carefully remove any jammed paper from inside the product. 3. Remove any jammed paper from the rear cover. 4. Press in the buttons and reattach the rear cover.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solution. Parent topic: Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. • If paper is wrinkled when it ejects, it may be damp or too thin.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • Make sure the printer status is not offline or pending. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • In Windows, make sure your product is selected as the default printer. • In Windows, delete all jobs from the Windows Spooler.
6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Printing is Slow If printing becomes slow, try these solutions: • Make sure your system meets the requirements for your operating system. If you are printing a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.
If printing is still slow and you are using Windows 7 or Windows Vista, try the following: 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK. 2. Right-click the EPAUDF01.
Slanted Printout Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.
Related references Paper or Media Type Settings - Printing Software Paper or Media Type Settings - Control Panel Related tasks Loading Paper in the Sheet Feeder Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • Make sure you selected the correct margins for your paper size in your printing program.
• Access the Extended Settings (Windows) or Printing Preferences (Mac) and select Remove White Borders. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Mac Selecting Basic Print Settings - Windows Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler.
• Make sure you selected the correct margins for your paper size in your printing program. • Be sure to select the correct Original Size setting for your original in the Copy settings. You can use the preview option in your printer software to check your margins before you print.
Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • Make sure the paper type setting matches the type of paper you loaded.
Loading Paper in the Sheet Feeder Blurry or Smeared Printout If your printouts are blurry or smeared, try these solutions: • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. • Use a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head. Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
Note: Higher resolution settings result in larger file sizes, which take longer to process and print. Consider the limitations of your computer system when selecting a resolution, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable.
• For best results, use genuine Epson paper. • If you have not used the product for a long time, run the Power Cleaning utility. Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
Related topics Starting a Scan Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem.
Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned image, make sure to place your original straight when you scan it. Parent topic: Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Image is Distorted or Blurry If a scanned image appears distorted or blurry, try these solutions: • Do not move your original or your product during scanning. • Your product will not operate properly while tilted at an angle.
• Check the brightness and contrast settings of your computer monitor. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image, try these solutions: • Place a piece of black paper on the back of the original and scan it again.
To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: • If the Image Type setting is Color or Grayscale, adjust the Contrast setting. • If the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting.
Cannot View or Print Photos from a Memory Card or Device If you cannot view or print photos from a memory card or USB device inserted in your product, try these solutions: • Make sure your memory card or device is compatible with the product. • Make sure the files on your memory card or device are in the correct format. • If you have too many photos on your memory card or device, you may not see all the photos you expect or may be prompted to select a group of photos by date.
Uninstalling Product Software - Windows You can uninstall and then re-install your product software to solve certain problems. 1. Turn off the product. 2. Disconnect any interface cables. 3. Do one of the following: • Windows 10: Click and select (Settings) > Apps > Apps & features. Then select the program you want to uninstall and select Uninstall. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features.
Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here. Note: If you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.
Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product name • Product serial number (located on a label on the product) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration • Description of the problem Then call: • U.S.
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
• Windows Server 2003 SP2 or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x • OS X 10.10.x • OS X 10.9.
Single-sheets Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 8.5 × 13 inches [216 × 330 mm] 4 × 6 inches (102 × 152 mm) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) 3.5 × 5 inches (89 × 127 mm) Executive (7.25 × 10.5 inches [184 × 267 mm]) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) Half Letter (5.5 × 8.
Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets 1 Top/bottom margins: 0.12 inch (3 mm) 2 Reduced print quality area/top: 1.61 inches (41 mm) 3 Reduced print quality area/bottom: 1.
1 Reduced print quality area/top: 1.73 inches (44 mm) 2 Reduced print quality area/bottom: 1.57 inches (40 mm) Envelopes 1 Left/right margins: 0.12 inch (3 mm) 2 Top/bottom: 0.20 inch (5 mm) 3 Reduced print quality area/left: 0.70 inch (18 mm) 4 Reduced print quality area/right: 1.61 inches (41 mm) Parent topic: Technical Specifications Scanning Specifications Scanner type Flatbed, color Photoelectric device CIS Effective pixels 10200 × 14040 pixels (1200 dpi) Document size Maximum: 8.
Image data Color: 48 bits per pixel (16 bits per pixel per color) internal 24 bits per pixel (8 bits per pixel per color) external Grayscale: 16 bits per pixel internal 8 bits per pixel external Black and white: 16 bits per pixel internal 1 bit per pixel external Light source LED Parent topic: Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Memory Card Specifications Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for details on using it. Compatible types and maximum capacities SD: 2GB SDHC: 32GB SDXC: 64GB miniSD*: 2GB miniSDHC*: 32GB microSD*: 2GB microSDHC*: 32GB microSDXC*: 64GB Media format DCF JPEG taken by digital cameras that are DCF (Design rule for Camera File system) version 1.0 or 2.
Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50/60 Hz Rated current 0.4 to 0.2 A Power consumption Standalone copying: Approximately 12 W (ISO/IEC24712) (with USB connection) Ready mode: Approximately 4.3 W Sleep mode: Approximately 0.7 W Power off mode: Approximately 0.
Security WEP (64/128 bit) WPA2-PSK (AES); complies with WPA2 with support for WPA/WPA2 Personal Frequency band 2.4 GHz Communication mode Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE 802.11b Security protocol SSL/TLS HTTPS Server/Client, IPPS Maximum radio frequency power transmitted 19.8 dBm (EIRP) Parent topic: Technical Specifications Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.
of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions.
• If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. • Always turn off the product using the power button, and wait until the power light stops flashing before unplugging the product or cutting off power to the electrical outlet.
• Do not open the scanner section while the product is copying, printing, scanning, or performing any other functions. • Be careful not to trap your fingers when closing the document cover or scanner. • Except as specifically explained in your documentation, do not attempt to service or disassemble the product yourself.
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement, (c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson also agree, notwithstanding Section 1.
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling 1-800-352-5267, and under the rules set forth in this Agreement.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement. d) Award in Your Favor.
Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Apple, App Store, AirPrint, AirPrint logo, iPad, iPhone, iPod touch, Mac, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice.
Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval. Parent topic: Copyright Notice Copyright Attribution © 2019 Epson America, Inc.
